Mark Smalley & Dave van Herpen, ValOps

1 #tft14 @daveherpen & @marksmalley

MARK SMALLEY & DAVE VAN HERPEN

Agile! DevOps! What's next? ValOps?!


TFT14, 18 June 2014

Agile! DevOps! What's next? ValOps?

Dave van Herpen, Management Consultant Mark Smalley, IT Paradigmologist

Mark Dave


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[Smalley.IT]

THE SERVICE MANAGEMENT

INAUGURAL CONGRESS

IT Paradigmologist


Dave van Herpen

• Established in 1974

• Sogeti NL

• Management Consultant & Service Line Manager

• Expertise: • Agile ITSM, AM & DevOps

• Business Information Mgmt

• Sourcing & SIAM

• Cert: ITIL, ISO20000, Lean, Agile, Scrum, SAFe, ...


What’s up?!

The world is flat

We need information

Things change rapidly

Information systems are

complex


The good old days

Source: www.culture24.org.uk/science-and-nature/technology/art75361


Nowadays

Source: http://marketingland.com/the-silos-that-dog-us-putting-them-out-to-pasture-25642


POLL

What’s your biggest bottleneck in this IT value chain?

• Identifying valuable I&T ideas

• Designing functionality

• Developing functionality

• Integrating applications

• Deploying releases


Modern I&T needs a radically better approach

Critical & complex

Systemic & emergent

Specialized & decentralized

More valuable I&T

Quicker delivery

Better value realization

More reliable/resilient

Cheaper

Multi-disciplinary approach

T-shaped professionals

Disciplined flexibility


Fewer rules, better behaviour


Agile

@daveherpen

Scrum XP

DSDM FDD

Kanban

SAFe


Agile mindset in the enterprise


The trouble with Scrum...


DevOps

Continuous Build Integration Deployment Delivery Quality Testing


DevOps in real life dev

ops


DevOps in real life dev

ops

sec

supp

cust

arch

test

ext


BUSINESS

AD/AM

ITSM

Evolution of multi- disciplinary approaches

Deploy Develop

Integrate1) Deliver2)

Identify

IT Value Chain

• Identify value from I&T

• Design functionality

• Develop functionality

• Integrate applications

• Deploy applications

• Deliver IT services

1) Not Continuous Integration of Code

2) Not Continuous Delivery of Software Releases


BUSINESS

AD/AM

ITSM

Evolution of multi- disciplinary approaches

Deploy Develop

Integrate Deliver

Identify

IT Value Chain







Agile

DevOps


But wait!

•What’s wrong with this picture?

•Something’s missing!

•Who actually realizes the value of I&T?

BUSINESS

AD/AM

ITSM

Deploy Develop

Integrate Deliver

Identify


Users Users Users Users

Cartoon: Hugh MacLeod, www.gapingvoid.com


BUSINESS

AD/AM

ITSM

USE

Use – the weakest link?

Deploy Develop

Integrate Deliver

Identify

IT Value Chain







• Use information systems & IT services


IT in real life


“Our new IT system is beautiful but you just can't use it“

“It takes us five times

longer than with the old system”

IT in real life


“Our new IT system is beautiful but you just can't use it“

“It takes us five times

longer than with the old system”

IT in real life

IT causes 7.6% productivity loss Univ. Twente, 2012,

‘Ctrl Alt Delete’ (Dutch)


Do you just build cars?

Or get drivers from A to B?

Identity crisis?


Demand-Supply-Use

User Org Demand

Supply Use

Info Syst

IT Org


Demand-Supply-Use

User Org Demand

Supply Use

Info Syst

IT Org

Realize actual value

Identify potential

value

Develop Integrate Deploy Deliver


Business Information Mgmt

28

• Decide how I&T can help your business survive and succeed

• Delegate the T to the IT provider

• Organize the I

• Ensure effective and efficient use of I&T


Information strategy

I-organization strategy

Functionality management

Management processes

Use management

Connecting processes


• Decide how I&T can help your business survive and succeed

• Delegate the T to the IT provider

• Organize the I

• Ensure effective and efficient use of I&T

BIM & BiSL

2

1

3 4

1

2

3 4


Planning and resource management

Financial management

Demand management

Contract management

Use management Functionality management

Information strategy I-organization strategy


Change management

Transition management

End user support

Business data management

Operational supplier

management

Specify information

requirements

Design non-automated

information systems

Prepare transition

Review and testing

Establish business process

developments

Establish information

chain developments

Establish technological developments

Management Processes


Infor- mation coor-

dination

Strategic user relationship management

Strategic supplier

management

Define I-organization

strategy

Strategic information

partner management

Information lifecycle

management

Information portfolio

management

BiSL (2012 edition) S

trat

eg

ic

Man

agin

g

Op

era

tio

nal


BiSL connects product owners & service owners


BiSL addresses effective and efficient use


POLL

How effectively and efficiently do your users use their I&T?

• Don’t know

• Much room for improvement

• Some room for improvement

• Little room for improvement


PARTNERS CUSTOMERS SUPPLIERS

BUSINESS

AD/AM

ITSM

SUPPLIERS

Gaps



BUSINESS

AD/AM

ITSM

SUPPLIERS

DevOps

BiSL

Gaps


Chain vs. Rope Management

Inspiration for rope metaphor @bartstofberg

1

2

3

4


SIAM Operational Model

Business Unit

Business Unit

Business Unit

Business Unit

Business Unit

Retained IT (Demand) Organization: Functional/Information Mgmt, Architecture, Strategy

Programs / Projects

Service Integration and Management

De

man

d

S

up

ply

Operational Service Tower

Operational Service Tower

Private Cloud Providers

Public Cloud Providers

SaaS Provider

Application Maintenance

Application Development

Visual adapted from Mozaic.net


Agile SIAM

Fit for future

Fit for enterprise

Fit for lifecycle

Fit for integration

Business Integration

Services

Agile Contract

Mgmt

Business Driven KPI’s & SLA’s

Agile ITSM

Value Stream

Mapping & Cycle Time



BUSINESS

AD/AM

ITSM

SUPPLIERS

DevOps

BiSL

S I A M

Gaps


• Agile filled the gap that silo IT created

• DevOps is filling the gap that Agile created

• What is going to fill the gaps after DevOps?

• SIAM addresses multi-vendor management

• BiSL connects product owners and service owners

• BiSL gives guidance for better use of I&T

• But without an Agile/DevOps philosophy, this will only result in chains, not ropes

Summary


• Organize in ropes, not chains • Talk benefits, costs and risks • Think demand & use, not supply • Develop business knowledge and business empathy • Observe and ask the users • Work with process owners / system owners and proactive

super duper users • Embrace Agile philosophy also for integration layers (SIAM) • Start introducing Agile way of thinking outside software

development, including partners and suppliers • Do not restrict the application of the DevOps philosophy to

just Dev + Ops for release automation

Guidance


TFT14, 18 June 2014

Agile! DevOps! What's next? ValOps?

Dave van Herpen, Management Consultant Mark Smalley, IT Paradigmologist

Mark Dave

Q&A