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DevOps

The effects of DevOps on your IT service organization

Dave van HerpenSogeti Netherlands@daveherpen / dave.van.herpen@sogeti.nl

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DevOps?

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Dave van Herpen

► Established in 1974► Work at Sogeti NL► Management Consultant &

Service Line Manager► Expertise:

● Agile ITSM, AM & DevOps

● Business Information Mgmt

● Sourcing & SIAM► Cert: ITIL, ISO20000,

Lean, Agile, Scrum, SAFe, ...

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► Drivers► What is:

● Agile● Continuous Delivery● DevOps

► DevOps & ITSM

Agenda

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Agile & DevOps business drivers

Customer Satisfaction Business

driven

Optimal value & risk

@daveherpen

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Time, cost & risks

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Agile & DevOps business drivers

Customer Satisfaction Business

driven

Optimal value & riskFeedback

loops

Short TTMFast flow

Efficient operations

@daveherpen

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Silos

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Agile & DevOps business drivers

Customer Satisfaction Business

driven

Optimal value & riskFeedback

loops

Short TTMFast flow

Efficient operationsMultidisci

pl.teams

@daveherpen

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Agile =

ScrumXP

DSDMFDD

TDD

Kanban

SAFe

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Agile: Scrum

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► Continuous Delivery:● Integration within the deployment pipeline

► DevOps:● Collaboration between Dev, Ops, QA, business,

& ...

CD - DevOps

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CD - DevOps

Continuous

Delivery

DevOps

Basis = principlesName = desired result

Basis = organizationName = implementation

approach

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Continuous Delivery

BUILD INTEGRATE

TEST

DEPLOY PROVISION

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DevOps origin

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DevOps = ...

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DevOps = ...

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► Collaboration Dev + Ops (Lite) + QA + business + ...► Shippable code + environments► Fast flow planned work, small batch size► P = reliable, stable, resilient, secure

DevOps = ...

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DevOps: relations

Agile

ITIL

Lean

ToC

Cloud

ALM

Continuous Build Integration Deployment Delivery Quality Testing ...

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► Culture● Change management

► Automation● Release mgt, config & version control, integration, monitoring

► Measurement (metrics)● Performance (#deploys)● Process (#handovers)● People (#people/deployment)

► Sharing● Feedback● Co-location

CAMS

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Enterprise DevOps

DevOps in an IT service context

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► Overfocus on:● Standaardization● Automation● New technologies

► Underfocus on:● Business Information Management● IT support● Portfolio Management ● Complex & core systems● Behavior & competences

DevOps focus:

Enterprise

DevOps

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10 rules of Enterprise DevOps

DevOps engineers do not exist10

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10 rules of Enterprise DevOps

Facilitate multidisciplinarity9

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10 rules of Enterprise DevOps

Do not forget about the business8

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10 rules of Enterprise DevOps

Delivering services include support7

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10 rules of Enterprise DevOps

Balance your portfolio6

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10 rules of Enterprise DevOps

Constantly remove bottlenecks5

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10 rules of Enterprise DevOps

Not everything can be automated4

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10 rules of Enterprise DevOps

Reward risk takers3

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10 rules of Enterprise DevOps

Embrace the cloud2

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10 rules of Enterprise DevOps

Do not neglect your core systems1

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Q&A.

Twitter @daveherpenLinkedIn http://nl.linkedin.com/in/davevanherpenE-mail dave.van.herpen@sogeti.nlWhitepaper http://bit.ly/1wuFuFc