Embed Size (px)
DESCRIPTION
Citation preview
The rise of teleworking
Types of IT-aided work
Same time Different time
Same place electonic workelectronic shift-
work
Different place telework
global virtual teams
IT for IT-aided work
Same time Different time
Same place.Presentations.Electronic whiteboards
.shared folders
.Change tracking
Different place
.e-Chat
.Desktop sharing.file sharing.e-mail
IT for IT-aided workSame time Different time
Same place
+All present to address issues+Read body language
-Personality conflicts-Agenda can get off-track
+Optimization of time+Documented history
-Hard to maintain momentum-Forfeit benefits of socialization
Different place
+Real-time action+Save $/time
-Misread signals-‘Poorer communication
+Worlwide contributions+Lack of peer pressure
-Cultural differences-Forfeit benefits of interaction
IT for IT-aided workSame time Different time
Same place
+All present to address issues+Read body language
-Personality conflicts-Agenda can get off-track
+Optimization of time+Documented history
-Hard to maintain momentum-Forfeit benefits of socialization
Different place
+Real-time action+Save $/time
-Misread signals-‘Poorer communication
+Worlwide contributions+Lack of peer pressure
-Cultural differences-Forfeit benefits of interaction
challenges &opportunities
managerial practices
employees’practices
The opportunity of telework
Globalization- of markets, products and resources/labour
Information/Knowledge Work> 70% of work is information intensive
Technology - Performance; Connectivity; Portability
Opportunities of e-work
Greater flexibility
Saves time and costs
Increases communication and learning across organization
Encourages appreciation of diversity
Opportunities of e-work
Schedule and geographic flexibility
Increased number and types of learning opportunities
Much improved access to valuable information
More opportunity to network, meet, and become friends with colleagues
Employees’ practices?
You call Marie to discuss an assignment, in the background you can hear ‘Oprah.’ What do you do?
Challenges of e-work
Invisibility
Isolation
Overwork
Procrastination
InvisibilityCommunication 101
high % of messages transmitted via body language
The 50-feet rule
closer proximity increases collaboration
Out of sight is out of mind
honest oversights lead to undermining of trust, productivity & performance
fewer opportunities for management feedback
Isolation
Working & behavioural preferences
extraverts, “people who need people”
High tech does not eliminate the need for high touch & interactions with human beings
Overwork
Increased burn-out
longer hours
difficulty in separating office & home lives
“Work ! always "er# I can hear $ %one, I can hear $ fax - I’& ju' quickly check my e-mail.”
ProcrastinationDealing with distractions
goes hand-in-hand with overwork & burn-out
Self-motivator extraordinaire
individuals must:
institute routines
maintain momentum
keep connected with processes & co-workers
Self-disciplined to “get on with it”
Managerial practices
Choosing employees
Choosing tasks
Replicate on-site surveillance
Strong culture
Socialization
Mandatory hotelling for complex work
Mandatory training for simple work
design
Control
Socialization
Choosing tasks
Choosing employees
Control
Socialization
more to come...
*User*
