Happiness Matters - Brand Warrior Program

purpose,passion &performance

BRAND Warrior training

Re-ignite individuals + teams

If these are your goals for your team, we have a program for you!

Would you like your team to:

© BRANDLOVE CUSTOMER EXPERIENCE (PTY) LTD.

really connect with clients?share a collective view of what great service looks like?have clarity around your brand experience?

understand the end-to-end customer journey that they are trying to deliver and know what their role in that journey is?to work with purpose, passion and excel in their performance?be productive, less absent and more engaged in their work?

BRAND Warrior training

This is a program that not only combines personal and team development with the necessary soft skills, but it will also infuse your brand into every session.


It is a personal and team development journeyIt focuses on skills building and collaborationIt creates a personal goal for each person and a common goal for each teamIt is engaging, interactive and funIt is emotional – warning, they may laugh and cry at the same time

Your own brand

Your team

Your company brand

Your client

BRAND Warrior trainingOutcomes of the program


Clarity on personal purpose and goals Alignment on team goals Alignment on what good service looks like Clarity on the actual brand experience and how to deliver on that Techniques to handle conflict situations with clients Improved ownership of issuesImproved problem solvingUnderstanding of productivity, work-life balance and overall wellness

BRAND Warrior trainingSession Content: THEMES


My personal purposeMy connections

with myself, my team, my client and the company brand that I represent

My craftsmanship My stage performance and the experience that I deliver

Confidence & Productivity Hacks

Work-life balance and wellbeing

BRAND Warrior trainingSession Content: Week-by-week agenda


1My personal brand and value proposition

4My role as brand ambassador

& guide for the client on his journey with our brand

2My team and what we are

aiming to achieve5

Productivity hacks

3My relationship with the brand and what

it promises me and our clients

6Best practices, habits and how to ensure

balance in your lifeSe

ss

ion

s

BRAND Warrior trainingSkills developed during the program


Thinking Collaboration

Active listening Innovation

Communication DESIGN

Problem solving storytelling

Stress management PlayLego® SeriousPlay®

BRAND Warrior trainingTraining Program Options


Folder for each delegate High quality, colour printed, training materials.A skilled Facilitator per 6 participants

Option 1A 12 week program (client service teams)

3 hours contact every 2 weeks Option 2

Three days of fulltime intervention

The programs require a minimum of 18 participants

All training will occur onsite at the client’s training venue.

Photos and a summary of each sessionVideo clips of group storiesFeedback session with leadership upon completion of the sessionIN

CLUD

ED

This program can be run for any of the following roles:

Marketing and brand teamsLeadership developmentAdministrative staffClient service staffClient service leadership

BRAND Warrior trainingWho is this program for?


We use the following as input into the program:

Brand definition and tone of voice

Employee value proposition

The agenda is merely a container for your brand to be infused into the program.

Business

Happiness Matters - Brand Warrior Program