Happiness Vacationar - Jenn Lim - Delivering Happiness

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November 14, 2014 in Cancun, Mexico, Happiness Vacationar - Jenn Lim - Delivering Happiness

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<ul><li> 1. VACATIONARCANCUN MEXICO11 NOVEMBER 2014JENN LIMCEO &amp; CHIEF HAPPINESS OFFICER</li></ul> <p> 2. TAKE A MOMENT TO THINKIN LIFE?WHAT AREYOUR GOALS 3. WHAT IS YOUR GOAL IN LIFE? 4. WHEN I GET _____, ILL BE HAPPY WHEN I ACHIEVE _____, ILL BE HAPPY LOTTERY WINNERS TERMINALLY INJURED OR DISABLEDOUR BRAINS AREHARDWIREDTO SEEKHAPPINESS.YET WERESUPERBAD ATPREDICTINGWHAT CANSUSTAIN IT. 5. REFLECTIONWHY AM I SO PASSIONATE ABOUT HAPPINESS?HOW DIDI GET HERE? 6. MT. KILIGREEN FIELDExplored andPrioritizedINTERNETCONSULTANTLAYOFFLOSERLOSSGOBEARS!ZAPPOSCONSULTANTROCKBOTTOM REALLOSSTIMEHAPPINESS| +OH@#$% 7. CAN COMPANIESREALLY BESUCCESFUL WITHHAPPINESS AS ABUSINESS MODEL? 8. PEOPLE WILL FORGET WHAT YOUSAID, PEOPLE WILL FORGET WHATYOU DID, BUT PEOPLE WILL NEVERFORGETFHEOWE YLOU. MADE THEM MAYA ANGELOU 9. A WOMANSDREAM CLOSETZAPPOSKENTUCKY WAREHOUSE 10. EXPECTATIONS EXPERIENCE EMOTIONS STORIES CULTUREPERSONALEMOTIONALCONNECTION 11. CULTURE#1 PRIORITY? 12. RESEARCH SHOWS WHATMAKESLONG-TERM SUSTAINABLEBRANDSCULTURE ANDHIGHER PURPOSE 13. HOW HIRING FOR ISCULTURECULTURE 5 WEEKS OF TRAINING $4000 OFFER TO QUIT# 1ZAPPOS CULTURE BOOKPRIORITY? 14. THE CULTURE CULTUREBOOKBOOK 15. THE CULTURE BOOKWHAT IS IT?COMPLETELY UNEDITEDEXCEPT FOR TYPOS AND SPELLINGSNAPSHOT OF CULTURE EVERY YEAR WHATS GOOD, WHAT DO WE NEED TOIMPROVESTARTED AS CULTURE BOOK, NOW THEBRAND BOOK TOOJAPAN AND BRAZIL LOVE ZAPPOS EVEN THOUGH ZAPPOS DOESNT SHIPTHEREFOR A COPY, JUST EMAIL ME JENN@DELIVERINGHAPPINESS.COM 16. CORE VALUESAT ZAPPOS1. Deliver WOW Through Service2. Embrace and Drive Change3. Create Fun and a Little Weirdness4. Be Adventurous, Creative, and Open-Minded5. Pursue Growth and Learning6. Build Open and Honest Relationships With Communication7. Build a Positive Team and Family Spirit8. Do More with Less9. Be Passionate and Determined10. Be Humble 17. CULTURE AND CUSTOMER SERVICE$2B* COMPANY1999 TODAYNOV 09 AMAZON ACQUIRES ZAPPOS$1.2 BILLION***GROSS MERCHANDISE SALES **SHARE VALUE AT THE TIME OF CLOSING 18. BEST WORKPLACESVS. S&amp;P 500GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010 19. employees in the worldDISENGAGEDin lostPRODUCTIVITY(U.S. alone)Gallup 2012 20. AN EXPERIMENT INHAPPINESS AS ABUSINESS MODELLESSONS LEARNED:1.COMMITMENT2.CORE VALUES3.TRANSPARENCY4.VISION5.RELATIONSHIPS6.THE RIGHT TEAMAND CAN THEY BEAPPLIED TO YOU?HOW? 21. 1. COMMITMENTDO YOU WANT TO BUILD A LONG-TERM,SUSTAINABLE BRAND?ARE YOU WILLING TO COMMITFINANCES, RESOURCES, AND TIMETO IT?HOW LONG WILL IT BE APRIORITY? 22. 2. DEFINE YOURCORE VALUESITS HARD.START EARLY.WHAT ARE YOUR- COMPANYS- PERSONALCORE VALUES?DO THEY ALIGN? 23. EXAMPLES:VENDOR EXTRANETTWITTER.ZAPPOS.COMASK ANYTHINGTOURS &amp; MEDIA VISITSZAPPOS INSIGHTS 24. FOREMPLOYEESWHATS THE LARGERVISION AND GREATERPURPOSE IN THEIRWORK BEYONDMONEY OR PROFITS?FORENTREPRENEURSWHAT WOULD YOU BEPASSIONATE ABOUTDOING IF YOU DIDNTFEAR FAILURE ANDDIDNT MAKE ANYMONEY FOR 10 YEARS?4. VISION 25. 5. BUILDMEANINGFULRELATIONSHIPS ITS NOT ABOUTNETWORKING.ITS ABOUTCONNECTEDNESS.IF YOURE INTERESTED, YOUDONT HAVE TO TRY TO BEINTERESTING.IF THE PERSONYOURE TALKING TOISNT LISTENING, BE PATIENT.MAYBE HE HAS A SMALL PIECEOF FLUFF IN HIS EAR. 26. 6. BUILD THE RIGHTTEAMHIRE SLOWLY.FIRE QUICKLY.HIRE/FIREBASED ON VALUES. 27. WHAT DOES THE SCIENCE OFHAPPINESS HAVE TO TELL US?SOME DATA AND FRAMEWORKSSOME FRAMEWORKSLEARNED ALONG THE WAYLEARNED ALONG THE WAY 28. THE COURAGE TOEXPRESS MYFEELINGS.LET MYSELF BEHAPPIERSOME FRAMEWORKSTOP 5 I WISHES IN LIFE- BRONNIE WARELEARNED ALONG THE WAYTOP 5 REGRETS OF DYINGNOT WORKEDSO HARDI WISHI HADSTAYED IN TOUCHWITH FRIENDS#1THE COURAGETO LIVE TRUE TOMYSELF, NOTTHE LIFE OFWHAT OTHERSEXPECTED 29. HAPPINESS FRAMEWORK 1LEVERS OF HAPPINESS 30. HAPPINESS FRAMEWORK 13 TYPES OF HAPPINESS 31. HAPPINESS FRAMEWORK 4PARALLELS OF A GREAT BUSINESS AND HAPPINESS 32. IF RESEARCH SHOWSVISIONMEANINGHIGHER PURPOSELEADS TO HAPPINESSHOW DOES THATAPPLY TO YOU ANDYOUR COMPANY? 33. FIRSTTHEREWAS ABOOK 34. 550,000+ COPIES SOLD20 LANGUAGES/COUNTRIES2010 BEST OF LISTSNPR MARKETPLACEINC. MAGAZINENEW YORK POSTREADWRITEWEBAMAZON CUSTOMER FAVORITE#1 BESTSELLER LISTSNYTIMESWSJAMAZONBARNES &amp; NOBLEBORDERSWHOA. 35. I CAN BEA CMP! 36. THENTHE BUSTOUR 37. FIRSTTHERE WAS ABOOKTHEN THERE WASA BUS TOUR 38. WE HEARD FROMAROUND THE WORLDUNIFIEDBY THE SAMEVISIONNO MATTER WHATBACKGROUNDCULTUREIDEASJOBHAPPINESS 39. NOWTHE MOVEMENTSCIENTIFIC SENSEBUSINESS SENSEHUMAN SENSETO SPREAD AND INSPIREHAPPINESS IN THE WORLD 40. HOW? PCC.PEOPLECOMPANIESCOMMUNITIES 41. HAPPIER COMMUNITIES 42. HAPPIER COMMUNITIES 43. HAPPIERCOMPANIESHAPPINESS AT WORK SURVEY 44. TIPPING POINT OFHAPPINESSBETTER RETENTIONSICK LEAVE 66%BURNOUT 125%TURNOVER 51%MORE ENGAGEMENTSALES 37%PRODUCTIVITY31%CREATIVITY300%PROFITS 22-33%HARVARD BUSINESS REVIEW JAN-FEB 2012 45. HAPPIEREMPLOYEESHAPPIER= CUSTOMERSSUCCESSFULCOMPANIES(&amp; MEANINGFULLIVES)=51% TURNOVER 22%7.5YEARSPROFITABILITY HEALTHIER &amp;LONGER LIFEHARVARD BUSINESS REVIEW JAN-FEB 2012PURSUING HAPPINESS, LYUBOMIRSKY ET ALGALLUP 2013 46. HAPPINESS DELIVERED.39% MONTHLY SALES92% UNPLANNED ABSENCE 47. WHAT MAKES HAPPY WORK? 48. WHO? ME-WE-COMMUNITY 49. HOW? ONE PCC AT A TIME 50. HOW CAN WE HELP?FOR:QUESTIONSSURVEY LINKCULTURE BOOKCOPY OF THE PRESENTATIONJOINING OUR COMMUNITYJENN@DELIVERINGHAPPINESS.COMJOIN THE MOVEMENTDELIVERINGHAPPINESS.COMFACEBOOK.COM/DELIVERINGHAPPINESSTWITTER | @DHMOVEMENT | @DHMOVEMENTCEO 51. BE TRUE TO OUR WEIRDSELVESIMAGINE 52. BE TRUE TO OUR WEIRDSELVESLIVE OUR VALUES,IMAGINEPASSIONS AND PURPOSE 53. BE TRUE TO OUR WEIRD SELVESLIVE OUR VALUES, PASSIONSAND PURPOSEPRIORITIZE FOR LASTING,SUSTAINABLE HAPPINESSIMAGINE 54. THEN DO.CREATE CHANGE IN THE WORLDMORE THAN WE EVER THOUGHT POSSIBLEWITH HAPPINESS!THANK YOU! </p>