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Communications Skills Effective communication

Personality Development Basics

Presented By: Dr. Mohammed Haseebullah

ChangeChangelifestyle /attitude /needslifestyle /attitude /needs

age of information / information highway age of information / information highway discovery / curiosity / invention / redefinitiondiscovery / curiosity / invention / redefinition

Challenge Challengeglobalization/world supermarketglobalization/world supermarket

Competition Competitionsurvival of the fittest/revolution –leader-follower-sleepersurvival of the fittest/revolution –leader-follower-sleeper

is healthy/innovative/creates achieversis healthy/innovative/creates achievers

ProgressionProgression

• DependentDependent

• IndependentIndependent

• InterdependentInterdependent

• Physical, emotional, financial,mentalPhysical, emotional, financial,mental

• Human being is not an IslandHuman being is not an Island

Vital stagePERCEPTION

Your attitude determines your altitude

POSITIVE MENTAL ATTITUDEPOSITIVE MENTAL ATTITUDE

Perception (mental maps)Perception (mental maps)

BeliefsBeliefs

ValuesValues

StrategiesStrategies

PerceptionPlanning

PerfectionIn the race for perfection there is no finishing line

Key to Success Key to Success

WHATWHAT

HOWHOW

WANT TO DOWANT TO DO

THINKTHINK

KnowledgeKnowledge

SkillsSkills

Desire/WillDesire/Will

Action - repeat-Action - repeat-habit-character - habit-character - destinydestiny

Learn & unlearn / Old habits die hard

Habit

Sow a thought – reap an action Sow an action reap a habit Sow a habit reap a character Sow a character reap a destiny.

Habit is: An intersection of knowledge, skill and desire.

PRINCIPLESPRINCIPLES

Principles are not values.Principles are not values. Principles are not practicesPrinciples are not practices Principle is the territory – value is the Principle is the territory – value is the

mapmap Value correct principleValue correct principle Fairness, integrity, human dignity, Fairness, integrity, human dignity,

service, quality and potential.service, quality and potential. The way we see a problem is a problem.The way we see a problem is a problem.

Where Do You Want to Go ???Begin with the end in mind

Goal SettingJohn F. Kennedy -1960

“I believe that this nation should commit itself to achieving the goal , before this decade is out, of landing a man on moon and returning him safely on earth” Kennedy died in 1963 – man landed on moon 1969.

Means & EndsAnticipating (Football)Choice /Decision / circumstancesYour entire being depends on it.

When to cross the road/what to wear/where to invest.

Hamlet – to be or not to be?In the race for perfection there is no finishing line – Marriott.

Effective communication- Effective communication- whywhy

The ability to speak well is a shortcut to The ability to speak well is a shortcut to distinction.distinction.

It puts the person in the limelight.It puts the person in the limelight. It demonstrates confidence.It demonstrates confidence. It increases acceptability.It increases acceptability. You can showcase your talents with better You can showcase your talents with better

communication skills.communication skills. It’s the key to success.It’s the key to success. It is an integral part of personality development.It is an integral part of personality development.

Consider your self a product / team work / synergizingConsider your self a product / team work / synergizing

EFFECTIVE COMMUNICATIONEFFECTIVE COMMUNICATION

Effective communication

• Become genuinely interested in other people.• SMILE• Remember that a person’s name & beliefs are very

important to him/her.• Be a good listener.• Talk in terms of other person’s interest.• Make the other person feel important – and do it

sincerely.

Mark Anthony / 2 ears / child born.

CHARACTERISTICSCHARACTERISTICS

ReceiveReceive UnderstandUnderstand AcceptAccept UseUse FeedbackFeedback

WordsWords VoiceVoice Body languageBody language

TOTAL COMMUNICATIONTOTAL COMMUNICATION

7%

word

38%

Voice55%

Body

ListeningListening

CriticallyCritically

UnderstandablyUnderstandably

CreativelyCreatively

Seek to understand then to be understood

• Communication– Reading /Writing/ Oral– Listening : Neglecting/Partial/Pretending/Attentive

– Emphatic Listening

– Ethos -- Character - Ethics– Pathos -- Relationship - emotional– Logos -- Logical - reasonable.

Listening barriersListening barriers

Lack of interest in what speaker saysLack of interest in what speaker says Dislike the speaker’s accentDislike the speaker’s accent Hunger or some other discomfortHunger or some other discomfort Rushing to get to ….. MeetingRushing to get to ….. Meeting Don’t need to knowDon’t need to know PrejudicesPrejudices Noisy environmentNoisy environment

Active ListeningActive Listening

Pay attentionPay attention Don’t think ahead of what to sayDon’t think ahead of what to say Don’t interuptDon’t interupt Keep an open mindKeep an open mind Encourage the speaker to continueEncourage the speaker to continue

It is better not to understand than to

misunderstand

• John has gone to sea, his wife needs the prayers of this congregation for his safe return

• John has gone to SEE his wife, needs the prayers of this

congregation for his safe return

Effective CommunicationEffective Communication

Effective communication

• Win people to your way of thinking.• Avoid arguments if you can / show respect for other

person’s opinion • Admit mistakes. Responsibility – Ability to respond.• Let the other person feel that the idea is his/hers.• Use simple language – easy to understand. • Dramatize your ideas – caution don’t over do it.• Appeal to nobler motives – throw down a challenge

Words are meant to convey meanings not sounds.

Best of Luck - Bye for now.

Questions ?

Most Welcome