welcome
Communications Skills Effective communication
Personality Development Basics
Presented By: Dr. Mohammed Haseebullah
ChangeChangelifestyle /attitude /needslifestyle /attitude /needs
age of information / information highway age of information / information highway discovery / curiosity / invention / redefinitiondiscovery / curiosity / invention / redefinition
Challenge Challengeglobalization/world supermarketglobalization/world supermarket
Competition Competitionsurvival of the fittest/revolution –leader-follower-sleepersurvival of the fittest/revolution –leader-follower-sleeper
is healthy/innovative/creates achieversis healthy/innovative/creates achievers
ProgressionProgression
• DependentDependent
• IndependentIndependent
• InterdependentInterdependent
• Physical, emotional, financial,mentalPhysical, emotional, financial,mental
• Human being is not an IslandHuman being is not an Island
Vital stagePERCEPTION
Your attitude determines your altitude
POSITIVE MENTAL ATTITUDEPOSITIVE MENTAL ATTITUDE
Perception (mental maps)Perception (mental maps)
BeliefsBeliefs
ValuesValues
StrategiesStrategies
PerceptionPlanning
PerfectionIn the race for perfection there is no finishing line
Key to Success Key to Success
WHATWHAT
HOWHOW
WANT TO DOWANT TO DO
THINKTHINK
KnowledgeKnowledge
SkillsSkills
Desire/WillDesire/Will
Action - repeat-Action - repeat-habit-character - habit-character - destinydestiny
Learn & unlearn / Old habits die hard
Habit
Sow a thought – reap an action Sow an action reap a habit Sow a habit reap a character Sow a character reap a destiny.
Habit is: An intersection of knowledge, skill and desire.
PRINCIPLESPRINCIPLES
Principles are not values.Principles are not values. Principles are not practicesPrinciples are not practices Principle is the territory – value is the Principle is the territory – value is the
mapmap Value correct principleValue correct principle Fairness, integrity, human dignity, Fairness, integrity, human dignity,
service, quality and potential.service, quality and potential. The way we see a problem is a problem.The way we see a problem is a problem.
Where Do You Want to Go ???Begin with the end in mind
Goal SettingJohn F. Kennedy -1960
“I believe that this nation should commit itself to achieving the goal , before this decade is out, of landing a man on moon and returning him safely on earth” Kennedy died in 1963 – man landed on moon 1969.
Means & EndsAnticipating (Football)Choice /Decision / circumstancesYour entire being depends on it.
When to cross the road/what to wear/where to invest.
Hamlet – to be or not to be?In the race for perfection there is no finishing line – Marriott.
Effective communication- Effective communication- whywhy
The ability to speak well is a shortcut to The ability to speak well is a shortcut to distinction.distinction.
It puts the person in the limelight.It puts the person in the limelight. It demonstrates confidence.It demonstrates confidence. It increases acceptability.It increases acceptability. You can showcase your talents with better You can showcase your talents with better
communication skills.communication skills. It’s the key to success.It’s the key to success. It is an integral part of personality development.It is an integral part of personality development.
Consider your self a product / team work / synergizingConsider your self a product / team work / synergizing
EFFECTIVE COMMUNICATIONEFFECTIVE COMMUNICATION
Effective communication
• Become genuinely interested in other people.• SMILE• Remember that a person’s name & beliefs are very
important to him/her.• Be a good listener.• Talk in terms of other person’s interest.• Make the other person feel important – and do it
sincerely.
Mark Anthony / 2 ears / child born.
CHARACTERISTICSCHARACTERISTICS
ReceiveReceive UnderstandUnderstand AcceptAccept UseUse FeedbackFeedback
WordsWords VoiceVoice Body languageBody language
TOTAL COMMUNICATIONTOTAL COMMUNICATION
7%
word
38%
Voice55%
Body
ListeningListening
CriticallyCritically
UnderstandablyUnderstandably
CreativelyCreatively
Seek to understand then to be understood
• Communication– Reading /Writing/ Oral– Listening : Neglecting/Partial/Pretending/Attentive
– Emphatic Listening
– Ethos -- Character - Ethics– Pathos -- Relationship - emotional– Logos -- Logical - reasonable.
Listening barriersListening barriers
Lack of interest in what speaker saysLack of interest in what speaker says Dislike the speaker’s accentDislike the speaker’s accent Hunger or some other discomfortHunger or some other discomfort Rushing to get to ….. MeetingRushing to get to ….. Meeting Don’t need to knowDon’t need to know PrejudicesPrejudices Noisy environmentNoisy environment
Active ListeningActive Listening
Pay attentionPay attention Don’t think ahead of what to sayDon’t think ahead of what to say Don’t interuptDon’t interupt Keep an open mindKeep an open mind Encourage the speaker to continueEncourage the speaker to continue
It is better not to understand than to
misunderstand
• John has gone to sea, his wife needs the prayers of this congregation for his safe return
• John has gone to SEE his wife, needs the prayers of this
congregation for his safe return
Effective CommunicationEffective Communication
Effective communication
• Win people to your way of thinking.• Avoid arguments if you can / show respect for other
person’s opinion • Admit mistakes. Responsibility – Ability to respond.• Let the other person feel that the idea is his/hers.• Use simple language – easy to understand. • Dramatize your ideas – caution don’t over do it.• Appeal to nobler motives – throw down a challenge
Words are meant to convey meanings not sounds.
Best of Luck - Bye for now.
Questions ?
Most Welcome