CallPoint Risk Management Services 2011 [read-only]

CallPoint New Europe***

RISK MANAGEMENT SERVICES

Card Issuers - Program Managers - Banks - Processors - Retailers

Company Profile

� 7 years of excellence

� Delivery sites in Bulgaria and Romania (both EU Members)

� Privately held, supported by Global Finance Growth Fund

� Services : Risk Mgt, Customer Services, Market Research, Business Transformation

� More than 25 clients in 10 countries

� Doing business in 16 languages

� 800 professionals

� More than 500,000 transactions per month

� Cultural proximity to Europe & North America

� ISO 9001:2008 certification and PCI DSS compliant

CallPoint is a leading operator in business process and technology management in the

customer interaction area, offering a portfolio of industry specific services.

CallPoint is a leading operator in business process and technology management in the

customer interaction area, offering a portfolio of industry specific services.

Service offering – Risk Management

KYC & Age Verification

� Multi-channel platform for data acquisition

� Reception of physical evidences and scanning through 3 sites in Europe

� Legal storage of electronic and physical evidences

� Verification of ID documents from over 180 countries

� Multilingual Verification & Investigation service

� Boost customer acquisition with our : 95% pass rate

� Conforms to EU 3rd MLD and FATF recommendations

� 24/7 operation

� Several client references worldwide

Effective Customer Due Diligence measures are a cornerstone

requirement of Anti-Money-Laundering regulations

Email

Fax

Fraud Management & AML Monitoring

� Financial and non financial event monitoring

� 24/7 fraud analysts

� Multichannel & Multilingual Investigation and Customer Support

� Real time detection based on sound datamining capabilities

� Acknowledged State-of-the-art software

� Large experience in Fraud Management

� Behavioral models and statistical/expert rules continuous optimization

� Software used by most of the top bank in France representing 15 M cards

Combination of events monitoring with 24/7 operation and strong customer

interaction capabilities in order to face Risk Management challenges

Full or Partially services delivery models available

Dispute & Chargeback Management

Managing cardholder disputes is an essential part of

providing excellent customer services

� Multi-channel platform for data acquisition

� Reception of physical evidences and scanning through 3 sites in Europe

� Legal storage of electronic and physical evidences

� Dedicated team of highly knowledgeable specialists

� Powerful system : access to real time information and automated workflow

� Strong customer interaction expertise in 16 languages

Volume of chargeback

is increasing …

Why Clients choose CallPoint ?

� Unique multilingual capacity : 16 languages

� 24/7 services operation

� Multi-channel acquisition platform

� Strong Expertise in Risk Management

� Operational excellence : ISO 9001:2008 certification and Six Sigma expertise

� PCI DSS compliance

� State-of-the-art Technologies and Strategic Partners

� Competitive pricing

� Key References

Contacts

Contact us for any business development enquiries:

Xavier MARCENAC

Executive Director

In charge of the financial services,

telecoms & technology verticals

Mob : + 359 898 952 800

Email: [email protected]

Julien MARCENAC

Business Development Manager

In charge of the financial services

Mob: + 32 488 62 71 05

Email: [email protected]