CallPoint New Europe***
RISK MANAGEMENT SERVICES
Card Issuers - Program Managers - Banks - Processors - Retailers
Company Profile
� 7 years of excellence
� Delivery sites in Bulgaria and Romania (both EU Members)
� Privately held, supported by Global Finance Growth Fund
� Services : Risk Mgt, Customer Services, Market Research, Business Transformation
� More than 25 clients in 10 countries
� Doing business in 16 languages
� 800 professionals
� More than 500,000 transactions per month
� Cultural proximity to Europe & North America
� ISO 9001:2008 certification and PCI DSS compliant
CallPoint is a leading operator in business process and technology management in the
customer interaction area, offering a portfolio of industry specific services.
CallPoint is a leading operator in business process and technology management in the
customer interaction area, offering a portfolio of industry specific services.
Service offering – Risk Management
KYC & Age Verification
� Multi-channel platform for data acquisition
� Reception of physical evidences and scanning through 3 sites in Europe
� Legal storage of electronic and physical evidences
� Verification of ID documents from over 180 countries
� Multilingual Verification & Investigation service
� Boost customer acquisition with our : 95% pass rate
� Conforms to EU 3rd MLD and FATF recommendations
� 24/7 operation
� Several client references worldwide
Effective Customer Due Diligence measures are a cornerstone
requirement of Anti-Money-Laundering regulations
Fax
Fraud Management & AML Monitoring
� Financial and non financial event monitoring
� 24/7 fraud analysts
� Multichannel & Multilingual Investigation and Customer Support
� Real time detection based on sound datamining capabilities
� Acknowledged State-of-the-art software
� Large experience in Fraud Management
� Behavioral models and statistical/expert rules continuous optimization
� Software used by most of the top bank in France representing 15 M cards
Combination of events monitoring with 24/7 operation and strong customer
interaction capabilities in order to face Risk Management challenges
Full or Partially services delivery models available
Dispute & Chargeback Management
Managing cardholder disputes is an essential part of
providing excellent customer services
� Multi-channel platform for data acquisition
� Reception of physical evidences and scanning through 3 sites in Europe
� Legal storage of electronic and physical evidences
� Dedicated team of highly knowledgeable specialists
� Powerful system : access to real time information and automated workflow
� Strong customer interaction expertise in 16 languages
Volume of chargeback
is increasing …
Why Clients choose CallPoint ?
� Unique multilingual capacity : 16 languages
� 24/7 services operation
� Multi-channel acquisition platform
� Strong Expertise in Risk Management
� Operational excellence : ISO 9001:2008 certification and Six Sigma expertise
� PCI DSS compliance
� State-of-the-art Technologies and Strategic Partners
� Competitive pricing
� Key References
Contacts
Contact us for any business development enquiries:
Xavier MARCENAC
Executive Director
In charge of the financial services,
telecoms & technology verticals
Mob : + 359 898 952 800
Email: [email protected]
Julien MARCENAC
Business Development Manager
In charge of the financial services
Mob: + 32 488 62 71 05
Email: [email protected]