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ABOUT CONSULTANT
SERVICES
INDUSTRIES
EXPERIENCE
BUSINESS ETHICS
FURTHER STEPS
TABLE OF CONTENT
Nikola Pucarević is a managment consultant for over 4 years specialised in strategic communication and project management.
Servicing international corporations entering or expanding their operations on Serbian market at young age, exposed me to management consulting. In assisting local companies to expand and grow, I developed my deep understanding of the local market mechanisms.
Extensive contributions to business and community development, advocacy experience and public affairs efforts brought me to first-hand assisting Serbian senior Government decision makers. Upholding and keeping the integrity of independence enabled me to fine-tune sensitive communication skills in order to achieve business goals without compromising work ethics or confidentiality.
Over the years of working both as an independent consultant, employee of Grayling Global and Serbian Ministry of Telecommunications and Information Society, client list of the companies I supported includes: Visa, Nokia, Ikea, PepsiCo, Samsung, Intel, PORR, Mazda, Foreign Investors Council in Serbia, USAID (United States Agency for International Development)...
Let us now focus on how your project imperative can benefit from awareness of external and internal factors in Serbia. Let us merge our business knowledge, experiences and practices for the benefit of increasing the number of your satisfied customers. Before we start work on that, allow me to present with you the business knowledge I am able to help you with.
ABOUT CONSULTANT
• Market Research – implementing specialized questionnaire research, focus groups, methodological research interviews and product testing and market share.
• Market intelligence analysis – market overview w/ industry specific focus, alert reporting, finding the right market influencers, database designs (sharing contacts), building relationships – targeting the right people, finding the right angle for approaching the particular target audience.
• Corporate and brand strategies – aligning existing or developing new strategies for entering specific markets or it’s segments, based on up to date analyses, research and practices.
• Communications, Public Affairs and PR – developing and implementing communications strategies for target audiences, establishing relationship with Government, stakeholders audits (media, NGOs, competitors..), developing CSR campaigns.
• Partnerships – independently or in liaison with other Serbian top-end consultants or companies, depending on the project scope and scale of operations, it would be possible to outsource additional strategic assistance in the following knowledge areas: Legal issues, HR (Personnel and Training), Marketing, Accounting, Property, Vendors, ICT, Sustainable Growth, Thought Leadership, Customer Relationship Management, etc.
SERVICES
STRATEGIC
• Project Management – based on Project Management Institute principles of Project Management, I offer managing: - Project Scope (work breakdown) - Implementing Schedule of Activities - Control Costs: Budget and Resources - Quality Control - Human Resources - Communication - Risk Management - Procurement (Vendors/Suppliers/Distributors)
• Business set-up – after understanding strategic context I can help map paths forward and assist with full integration or to improve business operations in the local market: - Stakeholder mapping - Meeting Liaison and supporting services (venue, travel) - Preliminary Audits and Assessments - Contact Database Tailoring - Strategic Planning (Business Strategy Development) support
• Lobbying and Advocacy – mobilize relevant interest groups or individuals to take the desired action or generate political pressure on decision makers to adopt favorable public policies.
• Facilitation – in accordance with principles of International Association of Facilitators, I design and implement Participative decision-making sessions.
• Trainings and Personal Development – ensure that the knowledge and skills of your employees are aligned with the professional standards you expect from them: - Communications and Reporting - Leadership - Team building - Coaching
SERVICES
OPERATIONS
AUTOMOTIVE
BANKING AND FINANCES
CONSTRUCTION
EDUCATION
ENVIRONMENT
FMCG
IT AND TELECOMMUNICATIONS
PHARMACEUTICAL, HEALTH AND SOCIAL SYSTEM
PUBLIC ADMINISTRATION
INDUSTRIES
Ministarstvo zatelekomunikacije
i informaciono drustvo
VISA market monitoring, issues management, CSR program implementation
NOKIApromotion and sales
IKEAmarket research and intelligence gathering
PEPSICOstakeholder mapping
SAMSUNGmarket intelligence gathering
INTELGovernment liaison
PORRissues management, positioning
MARSstakeholder mapping
MAZDApromotion and sales
FOREIGN INVESTORS COUNCIL IN SERBIApublic affairs, event management
SERBIAN MINISTRY OF TELECOMMUNICATIONS AND INFORMATION SOCIETYstrategic positioning, promotion and development of eGovernment services and usage, vendor management, crisis issues management
USAID (United States Agency For International Development)public affairs, event management and promotion
SOME PROJECT EXAMPLES
EXPERIENCE
Caring, proactive, determined, with strategic approach and attention to detail are a few of personal qualities and characteristics. Despite being insightful and culturally sensitive, motivation and willingness to harness personal energy for achieving business goals comes from sheer determination. It might take some time to understand the clients’ business and establish the rapport. Once achieved, relating any client’s goal to consultants personal passion, it becomes an intrinsic motive. With this strength, overcoming the challenge a client has guarantees imminent success.
Using the world-class services may expose you to brief reflections in assessing effectiveness of your consultant in the following areas:• Responsiveness• Ability to Meet Deadlines• Quality of Writing• Strategic Counsel • Creativity• Initiative• Approach to Financial Account Management: Managing Budget• Ability to Meet All Needs• Willingness to Take Instruction• Measurement Protocols
BUSINESS ETHICS
Now it is time to get involved with your company representatives and discuss the nature, purpose and desired outcome of your projects, so I could assist you in mapping out the most efficient means to achieve them in Serbia.
After you were acquainted with the scope of the services I am able to offer you, allowing me to better understand your business will result with a set of recommendations for specific actions that can be undertaken in Serbia. On your behalf and with prior approval you can hire me, or other consultants or consulting companies I could put you in touch with.
Depending on the project requirements, services charges may vary. Depending on the agreement and your preferences, charging can be per hour, project or retainer fee. Be assured you will get competitive pricing, respective to the Serbian market, topped with world-class standards.
Serbia is an emerging market which can offer you a warm welcome, excellent start-up benefits, as well as solid workforce.
What will my recommendations for your actions be?
FURTHER STEPS
