Findability Day 2015 Mattias Ellison - Findwise - Enterprise Search and findability survey 2015

Mattias Ellison - Findwise

© Findwise 2015-10-01

ENTERPRISE SEARCH AND FINDABILITY SURVEY 2015

Results presented at Findability Day, Gothenburg

Download the report: http://www.findwise.com/findabilitysurvey2015

How mature is your organisation?

Some organisations have not yet started

25% considered immature

Technology investments expectations for the next three years

Aggregating content is a natural first step

To increase To decrease

Aggregating content repositories lower the obstacles:

Positive effects from technology investments

Search process takes too long -56%Poor search functionality

-52%Separated search applications

-44%Don’t know where to look

-33%

Users are still not satisfied

36%

Dissatisfied users

Not enough investment in staff

Dissatisfied users

3 FTEs or more in team

2 FTEs or less in team

No team

Decreasing efforts in analysing and acting on user behaviour:

Lacking a holistic approach

2015 47%

2012 59%

Search Analytics

2015 50%

2012 59%User Feedback

Process

Limited engagement in information management activities:

Lacking a holistic approach

No content life-cycle process 49%No metadata standard

46%No taxonomies 39%

Staff/team investments expectations for the next three years

Staff investments is increasing

To increase To decrease

New success factors related to staff investments

Aggregating content repositories +48%Involving business stakeholders

+20%

Cross-organisational Search Responsible

Information Quality Responsible

Metadata standard+19%

Taxonomy +17%

Content life-cycle Mgm Process+13%

Strategy trend is still strong

47%

Some organisations are doing it right

15% considered

mature

Improved ability to find information

23%

5%

Very easyVery difficult

Increased satisfaction with search

32%

7%

Very satisfiedVery dissatisfied

Findability Maturity Model

© Findwise 2015-10-01

mattias.ellison@findwise.com