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Business - needs & goals
– a holistic approach to leverage business value with search technology
Business
Address the business goals and related Findability challenges!
”The effort to find the right information costs an average company €9,000 Euro per employee and year”
(DN article, March 2011)
“69% of call centre agents don't have answers to help service customers”
(Accenture report, March 2011)
Users - needs & capabilities
Advanced
Business - needs & goals
– a holistic approach to leverage business value with search technology
Users
What the customer said they wanted
What the developercreated
What the customerreally needed
Identify the users and design the interface to meet their needs!
http://www.projectcartoon.com/cartoon/1
Information - quality & structure
Advanced
Users - needs & capabilities
Advanced
Business - needs & goals
– a holistic approach to leverage business value with search technology
Provide structure and metadata to make information findable!
Information
Basic
Negligible
Organisation - ownership & governance
Information - quality & structure
Users - needs & capabilities
Business - needs & goals
– a holistic approach to leverage business value with search technology
Organisation
Establish an organisation and a process to maintain, manage and refine the solution!
Negligible High
Search technology - platform & functionality
Organisation - ownership & governance
Information - quality & structure
Users - needs & capabilities
Business - needs & goals
– a holistic approach to leverage business value with search technology
Recommend the best fit and utilise the full potential!
Autonomy IDOL Microsoft (SharePoint and FAST Search products) Google Search Appliance IBM ICA/OmniFind LucidWorks Apache Lucene/Solr (Open source) and more…
Search technology
– an holistic approach to leverage business value with search technology
Search technology - platform & functionality
Organisation - ownership & governance
Information - quality & structure
Users - needs & capabilities
Business - needs & goals
– an holistic approach to leverage business value with search technology
Simple search
Search drivenFindabilitySearch technology - platform & functionality
Organisation - ownership & governance
Information - quality & structure
Users - needs & capabilities
Business - needs & goals
