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mattias ellison Findwise

Findability Day 2016 - Enterprise Search and Findability Survey 2016

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Page 1: Findability Day 2016 - Enterprise Search and Findability Survey 2016

mattiasellison

Findwise

Page 2: Findability Day 2016 - Enterprise Search and Findability Survey 2016

Enterprise Search & Findability Survey 2016

Findability Day, Stockholm

Page 3: Findability Day 2016 - Enterprise Search and Findability Survey 2016

FINDABILITYTRENDS

STRATEGY IN FOCUS

www.findwise.com/Enterprise-Search-Findability-Report-2016

Page 4: Findability Day 2016 - Enterprise Search and Findability Survey 2016

Increasing business expectations

Page 5: Findability Day 2016 - Enterprise Search and Findability Survey 2016

High dependency on findability

>50%

Page 6: Findability Day 2016 - Enterprise Search and Findability Survey 2016

Increasing user expectations

>>‘Difficult' or 'very difficult' for users to find information<<

>>‘Dissatisfied' or 'very dissatisfied' with existing search application(s)<<

>40%

1/3

Page 7: Findability Day 2016 - Enterprise Search and Findability Survey 2016
Page 8: Findability Day 2016 - Enterprise Search and Findability Survey 2016

Limited resources/staff

>>More than 1 FTE in Search Programme/Team<<

Page 9: Findability Day 2016 - Enterprise Search and Findability Survey 2016

Main obstacles to improving findability

1. Lack of management attention

2. Lack of search resources/staff

3. Lack of data/information ownership

4. Poor information quality

5. Lack of search ownership and mandate

Page 10: Findability Day 2016 - Enterprise Search and Findability Survey 2016

Search and Findability strategy

The purpose is typically to define:

• The desired findability state

• Guidelines and activities for how to get there

Page 11: Findability Day 2016 - Enterprise Search and Findability Survey 2016

Strategy and budget

With strategy

Without strategy

>>Dedicated budget for improving findability<<

Page 12: Findability Day 2016 - Enterprise Search and Findability Survey 2016

Strategy and Search Programme

With strategy

Without strategy

With strategy

Without strategy

>>More than 1 FTE in Search Programme<<

>>Cross-organisational responsible for search and findability<<

Page 13: Findability Day 2016 - Enterprise Search and Findability Survey 2016

Strategy effects 2012-2016

With strategy

Without strategy

With strategy

Without strategy

>>‘Easy' or 'very easy' for users to find information<<

>>‘Satisfied' or 'very satisfied' with existing search application(s)<<

Page 14: Findability Day 2016 - Enterprise Search and Findability Survey 2016

Growing interest in strategy

>>Have a strategy for improving findability<<

Page 15: Findability Day 2016 - Enterprise Search and Findability Survey 2016

Strategy model - From current to desired state

CURRENT STATE

DESIREDSTATE

Challenges and scope

Vision and effects

Page 16: Findability Day 2016 - Enterprise Search and Findability Survey 2016

Think BIG

Page 17: Findability Day 2016 - Enterprise Search and Findability Survey 2016

Think BIG – Start small

Page 18: Findability Day 2016 - Enterprise Search and Findability Survey 2016
Page 19: Findability Day 2016 - Enterprise Search and Findability Survey 2016

Strategy model - Fill the gaps

CURRENT STATE

DESIREDSTATE

Challengesand scope

Success factors and activities

Visionand effects

Business

Users

Information

Technology

Organisation