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Martin White - Keynote
Findability DayMartin White
Intranet Focus Ltd and Information School, University of Sheffield1 October 2015
1st edition (2012) 152pp
2nd edition (2015) 306pp
Running order
• The story so far• Collaborative discovery• Why just a single screen?• Mobile enterprise search• The blurring of the boundaries• Complex tasks• Next generation search – 2020 vision
1959
In the beginning
15 years later
Today
http://www.digital-workplace-trends.com/
Why?
• Organisational attitudes to search• Recognition of the value of information but no commitment to information
management• The majority of organisations have failed to invest adequately in technology, a
search team, taxonomy development, metadata and content quality
• Cognitive barriers to search • Vendor attitudes to marketing and sales• Search is difficult!• Business requirements are not being recognised
Cognitive barriers to information seeking
• Inability to articulate information needs• Unawareness of relevant information sources• Low self-efficacy, where the user feels that it will be difficult to obtain the
documents• Poor search skills• Inability to deal with information overload
Professor Reijo SavolainenSchool of Information Sciences at the University of Tampere
The vendor perspective
Search is difficult!
Future requirements – now!
• Bringing the power of teams to search• Significant improvements in supporting the user dialogue• Searching on the move• Unstructured and structured – who cares?• Being able to undertake complex search tasks• The world outside on your desktop
No result count
Search term not highlighted in title
Duplicate results
Duplicate results
No summary
Collaborative discovery
• Many collaboration solutions have poor quality search applications• Repository management becomes a nightmare• We work with partners, which can lead to difficult security management
issues
Searching together
• Increasing amount of academic research into• Collaborative information seeking• Collaborative discovery• Coordinated exploration
• Different names - same concepts?
Why a single UI?
Why not nine?
Advanced search
Tactical suggestions to further a search
Filtering inthe result list
Extraction offrequent terms Tool for managing
user groups
Personal libraryfor storing,tagging and sharing
Multiple windows
Very mobile enterprise searchLeft hand and armimmobile
No printer
Eye – screen distance highly variable
Moving at 5km/min
Thumb andswipe
© Pulse/Corbis
Documentfolder
Variablesignal strength
Enterprise search
E-Discovery
Text analytics Data analytics
Graph searchBusiness
intelligence
Subscription search
CIKM’14, November 3 – 7, 2014, Shanghai, China.
Many search scenarios involve more complex tasks such as learning about a new topic or planning a vacation.
These tasks often involve multiple search queries and can span multiple sessions.
Current search systems do not provide adequate support for tackling these tasks.
Instead, they place most of the burden on the searcher for discovering which aspects of the task they should explore.
Particularly challenging is the case when a searcher lacks the task knowledge necessary to decide which step to tackle next.
https://mindfulstew.wordpress.com/2012/12/06/addicted-to-information/information-overload-conceptual-image/
Voice interactionCross-language search
Multiple depth screens using touch/swipe
User-defined crawl
Predictive searchUser-defined UX
More of what we will need!
martin.white@intranetfocus.com @intranetfocus
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