Its not what you say but how you say it
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- 1. 80% of what leaders care about and talk about when trying to
enlist support for change does not matter to 80 % of the workforce.
Scott Keller and Carolyn Aiken, McKinsey & Co.
- 2. Be aware of the non-verbal side of communication A classic
UCLA study (Mehrabian, 1971) found that messages received often
depend little upon the words spoken David Scully
- 3. What do you remember about good presenters?
- 4. Try it! I appreciate all you have done for me, and I hope to
return the favor some day. (Simple, honest statement, or sarcasm.)
Kindness! Do you call that kindness? I wouldn't treat a stray dog
the way you've treated me! (resentment, anger, unfriendliness.) If
each of us do one kind thing for someone else every day, we could
help make the world a better place to live. (Deep feeling of
earnestness and conviction.)
- 5. Volume: __ Excellent Rate: __ Excellent, varied Pitch: __
Varied conversational Quality: __ Pleasant, friendly Pauses: __
Appropriate, effective Expressiveness: __ Conveyed emotion, meaning
Vocal Variety: __ Enhanced speech Word Usage: __ Vivid,
descriptive, accurate Body Language: __ Natural, expressive Assess
Yourself
- 6. ProximityProximity Intimate: 3 (side) 20 (front/back)
Voicing: whisper > soft voicing Social: 20 5 ft. Voicing: soft
> conversational Public: 5 ft. + Voicing: semi-full > loud
David Scully
- 7. Thesinglemost effectivetool a leader hasto persuadeand
influenceother peopleisstory. Howard Gardner Harvard School of
Education
- 8. How did you find that experience?
- 9. Thank you! Marlies van Dijk Provincial Implementation Lead,
Innovation Marlies.vandijk@albertahealthservices.ca
@tweetvandijk