1. 80% of what leaders care about and talk about when trying to
enlist support for change does not matter to 80 % of the workforce.
Scott Keller and Carolyn Aiken, McKinsey & Co.
2. Be aware of the non-verbal side of communication A classic
UCLA study (Mehrabian, 1971) found that messages received often
depend little upon the words spoken David Scully
3. What do you remember about good presenters?
4. Try it! I appreciate all you have done for me, and I hope to
return the favor some day. (Simple, honest statement, or sarcasm.)
Kindness! Do you call that kindness? I wouldn't treat a stray dog
the way you've treated me! (resentment, anger, unfriendliness.) If
each of us do one kind thing for someone else every day, we could
help make the world a better place to live. (Deep feeling of
earnestness and conviction.)
