Six sigma at Motorola

Shobit Gupta Saurabh Gupta

“Defined as the perception of value of a product in eyes of customer”

Importance:• Increase in competition• Customers becoming more aware educated

It is not a tool or a product

“It is a philosophy which seeks organization-wide improvement through the involvement of every individual in the organization”

Global communication company

Two times MALCOM BALDRIGE national quality award holder

Founder of six sigma concept

Change quality measurement from percentage to parts per millions

Disclaim increasing quality increases cost

High competition

Selling price half than manufacturing cost

Large no of product complaints

Imbalance financial condition

2 308,5373 66,8074 6,2105 2336 3.4

2 308,5373 66,8074 6,2105 2336 3.4

PPMPPM

Sigma is a statistical unit of measure which reflects process capability. The sigma scale of measure is perfectly correlated to such characteristics as defects-per-unit, parts-per million defective, and the probability of a failure/error.

Six Sigma Methodology (DMAIC)

Champions

Master Black Belt

Black Belts

Green Belts

Statistical problem solving expertsImplement solutionsBlack Belt managers

Full timeStatistical problem solving experts

Facilitate and practice problem solvingTrain Green Belts and project teams

Part-timeHelp Black Belts

TrainingLead

ers

Increased sales and better quality production

Increased brand value

Reduce process defects and manufacturing costs

Increased shareholders capital

ALLIGN

MOBILZE

ACCELERATE

GOVERN

“SIX SIGMA IS NOT A PRODUCT THAT CAN BE BOUGHT IT IS A

COMMITMENT”