Six Sigma of Motorola

8/14/2019 Six Sigma of Motorola

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SIX SIGMA AT

MOTOROLA


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Implementation

On January 15,1987 Galvin launched Six Sigma

Quality Program.

The Corporate Policy Committee Of Motorola

updated its quality goal in achieving Six Sigma

The CEO said that There is only one ultimate goal:

Zero defects in everything we do.

Six sigma was projected as as organization wide,leadership driven, process oriented, middle manger

led and employee owned initiative.


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Motorola steps to achievesix sigma Identify the product you create or the service that you

provide.

Identify the customer(s) for your product or service, and

determine what they consider important .

Identify your needs.

Define the process for doing the work.

Mistake-proof the process and eliminate the wasted effort.

Ensure continuous improvement by measuring, analyzingand controlling the improved process.


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All departments of Motorola were taught the benchmarking

techniques of competitors products reliability and

performance.

Then, the employees were asked to exceed the competitors

standards, reducing the cycle time.

The managers of the company carried with them printed cards

and pagers to make them available to customers all the time .

All product managers were trained in six sigma, and they, in

turn, trained their employees.


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Quality reviews were conducted on a weekly,

monthly and quarterly basis to improve performance.

All management levels of the company were involved

in these quality reviews.

The six sigma methodology was institutionalized andimbibed in to every process across the company

through employee participation towards achieving the

common goal.

However, by 1992,Motorola aimed to achieve the

overall quality level of 5.4 defects per million, a little

less than six sigma(3.4).


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EMPLOYEE TRAINING IN SIXSIGMA TOOLS

GREEN BELTS:

Basic level training program

Serves as high performing team members

Program focused on DMAIC

BLACK BELTS:

Technically Oriented Employees

Given Computer Training Skills


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CONT.

MASTER BLACK BELTS:

Highest Level Of technical Proficiency

Masters Provided Technical Leadership Of The Six

Sigma

CHAMPIONS:

LEADERSHIP:


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The Benefits

Reduction in the process defects

Reduction in the manufacturing cost by $1.4 mn

Employee production on a dollar basis increased by

126%

Stockholders share value increased by 4 times


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Next Generation Six Sigma

This is the combination of good business application

of statistics and the elements of effective business

strategy

It comprises the four steps

-Align

-Mobilize-Accelerate

-Govern


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MAIC

Motorola Six Sigma techniquebased on Demings PDCA

known as MAIC

MeasureAnalyze

Control

Improve


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TQM

Six Sigma overcomes weakness ofTQM:

-Focusing on Customer Requirement

-Developing a set of improvementactions

-Prioritizing those actions-Establishing measures that assuresaccountability.


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Six Sigma Structure


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Balance score Card


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Lean Sigma

Importance: Delightening customers with speed and quality

Improving processes

Working together for maximum gain

Basing decision on data and facts

LEAN + SIXSIGMA

Time Variability Process VariabilityIncrease Speed Improve QualityEliminate Waste Increase Yield

Quick Fix Solutions Root Cause Solutions


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THANKYOU

Documents

Six Sigma of Motorola