Smart Cards: Disabled and Elderly Consumers John Gill 24 th January 2004

Smart Cards: Disabled and Elderly Consumers

John Gill

24th January 2004

In the United Kingdom

Children (<16 years) 20%

Older people (>65 years) 15%

Disabled (wrt smart cards)

10%

Primary language not English 5%

Left-handed 10%

Warning: Treat these figures solely as indicative of the order of magnitude.

Definitions

Medical• under reporting• poor indicator of numbers with problems

Functional• numbers vary depending on definition

Fund raising

Users with Problems Using ICT

0.4% Wheelchair users5% Cannot walk without

an aid

2.8% Reduced strength1.4% Reduced co-ordination

0.25% Speech impaired0.6% Language impaired

Users with Problems Using ICT

1% Dyslexic3% Intellectually impaired

0.1% Deaf6% Hard of hearing

0.4% Blind1.5% Low vision

Visual Defects

Normal Myopia

Visual Defects

Macular degeneration Cataracts

Visual Defects

Diabetic retinopathy Tunnel vision

Colour Blindness

red/green

0.5% females 8% males

Total colour blindness 0.0025%

The Effects of Ageing

• In a 60 year old, one third light reaches retina compared with when they were 20

• Decline in visual accommodation

• Speed of adapting to changes in illumination

• Multi-tasking less easy

Multiple Impairments

• More than half of people with a disability have a significant additional impairment

• Increasing numbers - mainly older people

• Not homogeneous population

Keypads

Icons, Symbols and Pictograms

EN 1332-1 for card-accepting devices

Charles III Ill Illegible 6 9

Charles III Ill Illegible 6 9

Times Roman smi1@aol.com

smi1@aol.com

Choice of Fonts

Smart Cards

The time to incorporate new facilities for

disabled and elderly consumers is when

technology is being

introduced for

the general public.

Notch for Card Orientation

Preference Selection

• Button or menu

• Stored in a central database

• Stored on the user’s card

(EN 1332-4)

More Time

• On an ATM, more time before being timed out

• On a public telephone, compose and send

• With an automatic gate, time for both guide dog and owner to get through

Contactless Cards

Proximity • No card insertion

Vicinity• First find the terminal• Trigger message• Alert for wheelchair ramp

Interface to Assistive Device

WiredRS232USB

WirelessInfra-redWi-FiBluetoothZigBeeWi-MaxUWB

Bluetooth

Range 10 metres (100 metres with amplifiers)

Good design for people with disabilities is

frequently good design for everyone.

Dr John Gill OBE, FIEE

Chief ScientistRoyal National Institute of the Blind

105 Judd StreetLondon WC1H 9NE

Tel +44 20 7391 2244Email john.gill@rnib.org.uk

Web www.tiresias.org