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Smart Cards: Disabled and Elderly Consumers
John Gill
24th January 2004
In the United Kingdom
Children (<16 years) 20%
Older people (>65 years) 15%
Disabled (wrt smart cards)
10%
Primary language not English 5%
Left-handed 10%
Warning: Treat these figures solely as indicative of the order of magnitude.
Definitions
Medical• under reporting• poor indicator of numbers with problems
Functional• numbers vary depending on definition
Fund raising
Users with Problems Using ICT
0.4% Wheelchair users5% Cannot walk without
an aid
2.8% Reduced strength1.4% Reduced co-ordination
0.25% Speech impaired0.6% Language impaired
Users with Problems Using ICT
1% Dyslexic3% Intellectually impaired
0.1% Deaf6% Hard of hearing
0.4% Blind1.5% Low vision
Visual Defects
Normal Myopia
Visual Defects
Macular degeneration Cataracts
Visual Defects
Diabetic retinopathy Tunnel vision
Colour Blindness
red/green
0.5% females 8% males
Total colour blindness 0.0025%
The Effects of Ageing
• In a 60 year old, one third light reaches retina compared with when they were 20
• Decline in visual accommodation
• Speed of adapting to changes in illumination
• Multi-tasking less easy
Multiple Impairments
• More than half of people with a disability have a significant additional impairment
• Increasing numbers - mainly older people
• Not homogeneous population
Keypads
Icons, Symbols and Pictograms
EN 1332-1 for card-accepting devices
Charles III Ill Illegible 6 9
Charles III Ill Illegible 6 9
Times Roman [email protected]
Choice of Fonts
Smart Cards
The time to incorporate new facilities for
disabled and elderly consumers is when
technology is being
introduced for
the general public.
Notch for Card Orientation
Preference Selection
• Button or menu
• Stored in a central database
• Stored on the user’s card
(EN 1332-4)
More Time
• On an ATM, more time before being timed out
• On a public telephone, compose and send
• With an automatic gate, time for both guide dog and owner to get through
Contactless Cards
Proximity • No card insertion
Vicinity• First find the terminal• Trigger message• Alert for wheelchair ramp
Interface to Assistive Device
WiredRS232USB
WirelessInfra-redWi-FiBluetoothZigBeeWi-MaxUWB
Bluetooth
Range 10 metres (100 metres with amplifiers)
Good design for people with disabilities is
frequently good design for everyone.
Dr John Gill OBE, FIEE
Chief ScientistRoyal National Institute of the Blind
105 Judd StreetLondon WC1H 9NE
Tel +44 20 7391 2244Email [email protected]
Web www.tiresias.org
