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MY I.T. PROS LLC

Services Offering

Affordable Next Generation Business Technology Solutions & Network Management

Services Overview

• Technology & Telecommunication Systems Assessments

• Computer Network Design, Maintenance & Management

• Cloud PBX Telecommunication Systems Design, Maintenance & Management

• Cloud CRM Systems Design, Integrations, Maintenance & Management

• Website Development, Design, Maintenance & Management

• iPhone, Android & PC Application Development

• Business Intelligence Database Systems Development, Design & Administration

• Business Information Systems Consulting

Technology & Telecommunication Systems Assessments

Assess Recommend Design Implement

Chances are, your IT environment has developed gradually. Over time, problems can emerge: performance gaps, redundancies, inefficiencies. It can be very difficult, however, to see what is and isn't working without the proper tools.

We conduct a thorough, in-depth review of all of your critical technology areas, evaluate them against best practices and provide you with a road map to better leverage your resources.We also audit and evaluate your current technology related expenses and make recommendations on alternate technologies to gain functionality and cut costs.

Computer Network Design, Maintenance & Management

Are there problems with your computer network?

Too often, technology-related tasks and IT network issues go unattended. We provide a full range of solutions for computer network- related hardware /software systems issues & computer user management support.

• Network Design & Maintenance• Windows Server Active Directory

& Workgroup Administration• PC Optimization & Virus Removal• Hardware & Software Upgrades• MS Exchange & POP/IMAP/Web

Email Administration• Business Applications

Management

Cloud PBX Telecommunication Systems

• Manage your team as one from anywhere in the world

• Utilize at home agents anywhere in the world

• Silently monitor phone calls

• Record phone calls an chat interactions

• Silently coach your agents

• Track agent time cards

• Run real time and historical analytics reports on contact interactions and agent performance

• See notes on customers before you answer calls

• Integrate full CRM suites• Integrate SQL databases into your IVR• Run auto dialer campaigns• All for a flat .02 cents a minute US and

Canada.

We make Cloud Telecommunications affordable & simple, voice, chat & email channels. Partnering with Fenero we can design and implement a full suite of voice IVR, Chat, Email & Auto Dialer Solutions.

Voice IVR Example

Cloud PBX Telecommunication Systems

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Documents

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