This series is sponsored by

Business Insurers of the Carolinas.Katenna Jones, ScM, ACAAB, CCBC, CDBC, CPDT-KA

Jones Animal Behavior

EnrichedPet SittingPresented on: November 16, 2016

Presenter:

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Business Insurers of the Carolinas has

been providing General Liability

specifically designed for pet sitters since

1995. BIC’s coverage includes the

broadest Care, Custody and Control

coverage for the pets and property in

your care whether at your client’s home,

in transit or at your home. BIC also

provides bonding designed specifically

for professional pet sitters, as well as

workers compensation and commercial

auto coverage.

Contact Business Insurers of the

Carolinas at 1 (800) 962-4611 or

at http://www.psi-ins.com/.

Thank you to our sponsor:

How to ask your questions

PCMac

Katenna Jones, ScM, ACAAB, CCBC, CDBC, CPDT-KA Jones Animal Behavior

Meet today’s presenter:

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1. Review what enrichment means.

2. Provide ideas for enrichment

opportunities for both cats and dogs.

3. Suggest tips for educating owners.

4. Point out opportunities to provide

services your competitors don't.

Objectives

This series is sponsored by

Business Insurers of the Carolinas.

What is Enrichment?• Improve something

• Make more meaningful, substantial, rewarding

• Foundation:

Certainty

Consistency

Predictability

This series is sponsored by

Business Insurers of the Carolinas.

Animal Enrichment

• From animals in captivity

• Zoo, laboratory, aquarium, shelters, etc.

• Applications to companion animals

This series is sponsored by

Business Insurers of the Carolinas.

Enviro or Behavioral Enrichment

• Providing environmental stimuli

• Identifying, providing stimuli to optimize well-being of body and mind

• Improve, maintain physical/psychological health

• Increase range/number of species-specific behaviors

This series is sponsored by

Business Insurers of the Carolinas.

Enviro or Behavioral Enrichment

• Positive utilization of environment

• Prevent, reduce frequency of abnormal behaviors

• Increase ability to cope with challenges of captivity

• Purpose: improve overall welfare, create natural habitat

This series is sponsored by

Business Insurers of the Carolinas.

Enrichment Details

• Captive animals

• Retain natural behaviors

• Display of undesirable “normal” behavior may indicate enviro lacking appropriate outlet

• Known link to health concerns

This series is sponsored by

Business Insurers of the Carolinas.

Ideas

This series is sponsored by

Business Insurers of the Carolinas.

4 Items

1. Physical Space

2. Food and water

3. Social Contact

4. Body Care and Activity

This series is sponsored by

Business Insurers of the Carolinas.

Checklist

1. Free access to safe, quiet, comfortable spaces

This series is sponsored by

Business Insurers of the Carolinas.

Physical Resources - Space

Free from distress, fear Predictable routine Control, choice Unrestricted access to desirable resting areas Vertical options Safe havens / refuges No sudden changes Multi-pet: prevent competition

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

Checklist

1. Free access to safe, quiet, comfortable spaces

2. Free access to appropriate food, fresh water

This series is sponsored by

Business Insurers of the Carolinas.

Nutritional – Food and Water

Appetite (“finicky” may be response to threat) Quiet areas Balanced diet Fresh water Quiet area, prevent interruptions Food on perchesMulti-pet: privacy, opportunity

This series is sponsored by

Business Insurers of the Carolinas.

Suggestions

• Quality food

• Puzzle toys

• Fountains

• Canned food meals

• Feed in quiet areas

• Variety of textures, tastes for treats

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

Checklist

1. Free access to safe, quiet, comfortable spaces

2. Free access to food, water, predation

3. Free access to social contact

– Humans, other species

This series is sponsored by

Business Insurers of the Carolinas.

Social Contact

Human, other pets, depends on preference

Other species– Threat, competition, prey, companion

– Control over duration of interaction (non-prey)

Preferred activity (pet, play)

Separate resources

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

Checklist

1. Free access to safe, comfortable spaces

2. Free access to food, water, predation

3. Free access to social contact

4. Body care and activity

This series is sponsored by

Business Insurers of the Carolinas.

Body Care & Activity

Chewing, grabbing

Digging, clawing

Playing, running, walking, chasing

Appealing, appropriate outlets

Choice

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

This series is sponsored by

Business Insurers of the Carolinas.

Standing Out From the Crowd

This series is sponsored by

Business Insurers of the Carolinas.

• Enrichment assessment

• Session reports and suggestions

• Provide resources and samples

• Video of enrichment activity

• Written suggestions

Services

This series is sponsored by

Business Insurers of the Carolinas.

Assessment

• Does pet have quiet, safe space options?

• Does pet have quality nutrition, moisture?

• Is litterbox appropriate?

• Daily, free access to social contact?

• Adequate body care?

• Outlets for normal behaviors?

This series is sponsored by

Business Insurers of the Carolinas.

Assessment

• Does pet have choices?

• Predictable routine?

• Minimal competition?

• Slow changes?

• Multi choice options for desirable resources?

This series is sponsored by

Business Insurers of the Carolinas.

• House soiling

• Inter-pet conflict

• Destructive behaviors

• Fear, anxiety

• Attention seeking

• Stress

Unwanted Behavior Solutions

This series is sponsored by

Business Insurers of the Carolinas.

• Client didn’t ask

– Gentle suggestions

– Don’t be pushy

– Ask for permission

Client Education

This series is sponsored by

Business Insurers of the Carolinas.

• Client didn’t ask

• Resources when asked

– Baby steps

– Affordable

– Easy

– Few obstacles

Client Education

This series is sponsored by

Business Insurers of the Carolinas.

• Client didn’t ask

• Resources when asked

• Include questions on intake

Client Education

This series is sponsored by

Business Insurers of the Carolinas.

• Client didn’t ask

• Resources when asked

• Include questions on intake

• Slowly introduce concepts in reports

Client Education

This series is sponsored by

Business Insurers of the Carolinas.

• Client didn’t ask

• Resources when asked

• Include questions on intake

• Slowly introduce concepts in reports

• Provide free options with permission

Client Education

This series is sponsored by

Business Insurers of the Carolinas.

• Are you interested in my free enrichment services?

• Check any activities/services you are interested in– Stress reduction, brain activities, entertainment,

physical exercise, etc.

– Enrichment assessment

In-Take Suggestions

This series is sponsored by

Business Insurers of the Carolinas.

• Enrichment activities your pets engaged in today:

• Your pet’s response:

• Suggestions to try with your pet:

Report Suggestions

This series is sponsored by

Business Insurers of the Carolinas.

• I don’t just visit your pet, I provide exercise for their brains and bodies!

• Petting and walks aren’t always enough – I provide environmental and social enrichment!

• I’m not just a pet sitter. I’m your pets’ entertainment on wheels!

• Not your average pet sitter

Verbiage

This series is sponsored by

Business Insurers of the Carolinas.

Katenna Jones

www.JonesAnimalBehavior.com

401.439.6442

Thank you!