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Natalie Eisenberg, Click Rain
● Middle Child of 4
● Involved in everything
● Range of experiences
● Strong morals and good manners
● A natural communicator
What is Emotional Intelligence?
What is Emotional Intelligence?
What is Emotional Intelligence?
The ability to understand, manage, and
effectively express one's own feelings, as
well as engage and navigate successfully
with those of others.
- Psychology Today
What is Emotional Intelligence?
Emotional Quotient (EQ) is the measure of one’s
emotional intelligence. An average EQ score ranges
from 90-100, with a perfect score measuring 160.
According to Talent Smart, 90% of high performers possess high EQ, while 80% of low performers have low EQ.
Your success is largely determined by your EQ
What does science say?
What do people with high EQ demonstrate?
The ability to adapt well
1
The ability to stay cool and manage stress
2
The ability to be assertive & express difficult emotions when necessary
3
The ability to stay proactive, not reactive in the face of a difficult person
4
The ability to bounce back from adversity
5
The ability to listen well and learn continuously
6
4 Core Emotional Intelligence Skills
Self-awareness
● Recognize your defaults
● Know what you know and
what you don’t know
● Be aware of your body language
● Seek feedback.
Self-management
● Respond vs. react
● Amplify your strengths
● Watch your body language
● Smile & laugh more
● Gain new perspectives
● Consider “how you are” vs. what you know
Social awareness
● Be a keen observer of people
● Catch the mood of the room
● “Listen” with all of your senses
● Seek to understand people as individuals
● Trust your intuition
Relationship management
● Consider time & place
● Be open and curious
● Mind your manners
● Maintain positivity in tough conversations
● Be cool
What is my EQ?
What is my EQ?
What is my EQ?
Discussion/ Q&A
Resources
Natalie Eisenberg, Click Rain
natalie@clickrain.com
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