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Mike Eisenberg Dean and Professor The Information School University of Washington

Mike Eisenberg Dean and Professor

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Mike Eisenberg Dean and Professor. The Information School University of Washington. Mike Eisenberg. Perspectives on Virtual Collaboration January 24, 2002. Outline. Uses for Virtual Collaboration Barriers – Challenges - Issues R&D Agenda 2002. Purpose. Purpose. Purpose. - PowerPoint PPT Presentation

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Page 1: Mike Eisenberg Dean and Professor

Mike EisenbergDean and Professor

The Information SchoolUniversity of Washington

Page 2: Mike Eisenberg Dean and Professor

©M. Eisenberg, January 24, 2002

Mike Eisenberg

Perspectives on Virtual Collaboration

January 24, 2002

Page 3: Mike Eisenberg Dean and Professor

©M. Eisenberg, January 24, 2002

Outline

• Uses for Virtual Collaboration

• Barriers – Challenges - Issues

• R&D Agenda 2002

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©M. Eisenberg, January 24, 2002

Purpose

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©M. Eisenberg, January 24, 2002

Purpose

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©M. Eisenberg, January 24, 2002

Purpose

To facilitate human interaction To boost individual and group

performance– Effectiveness

– Efficiency

To add value by connecting people to people

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©M. Eisenberg, January 24, 2002

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©M. Eisenberg, January 24, 2002

Uses

Connections Information sharing Information gathering Information use Cooperative work Education

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Challenge

Transition from: traditional teaching of

individuals in a highly social setting

to: adding the social setting to an

already individualized process.

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“… The litmus test for developing technologies will be how well they meet that challenge.”

-- Bill Gibbons, Syracuse University email message 8/11/97

Challenge

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Related Issues

Affective responses as they relate to time and space

It’s more than just communication; it’s also about information

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Space & Time

The social and psychological dimensions: Nature of the connection in time Feeling regarding space Locus of control Richness of the media experience

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Email/Mail Lists

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Email/Mail Lists

Asynchronous Feeling of being “connected;” beginning of

sense of community Locus of control: email – individual; mail

lists – can be external (moderator) Media richness - limited

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Video Conferencing

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Synchronous

Feeling regarding space = sense of distance

Locus of control: shared

Rich medium

Video Conferencing

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Chat

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Synchronous

Feeling regarding space – sense of immediacy and connected

Locus of control: shared, but cumbersome

Medium not very rich

Chat

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Graphic Chat

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Graphic Chat

Synchronous

Feeling regarding space – immediacy, togetherness

Locus of control: shared, but still cumbersome

Rich medium

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Video Broadcast

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Synchronous Feeling regarding space – broadcast,

mass-media Locus of control: one-way Medium can be very rich

Video Broadcast

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To put it all together: synchronous and interactivity of

video conferencing feeling of space immediacy and

togetherness of graphic chat sense of community of mail lists shared locus of control of video and

chat the medium richness of video

Challenge

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©M. Eisenberg, January 24, 2002

Other Challenge

It’s more than just

communications

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Other Challenge

It’s also about

information

It’s more than just

communications

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Information Issues

Human Information Behavior in Collaborative Situations– purpose and need, problems (overload) – uses and sharing– search and retrieval

Information Management– coping with information overload– representation and organization– storage and retrieval

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Agenda 2002

Study the affective - the emotional, psychological and social dimensions.

Develop systems that create sense of togetherness, not distance, in space and time.

Recognize and study the information side: uses, problems, behavior, management.

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©M. Eisenberg, January 24, 2002

And Beyond…

Change:

Be prepared to break out of thinking in terms of existing systems (media, structure, format).

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©M. Eisenberg, January 24, 2002

Thanks for

listening!

Page 30: Mike Eisenberg Dean and Professor

Thanks for

listening!