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People vs. Technology:Managing the Learning FunctionPresenters• Dawn Snyder, PhD, CPT, Prosci Change Practitioner
oDawn Snyder Associates• Dana Vogelmeier, CPLP
oVogelmeier Consulting• Richard Pfister, Prosci Change Practitioner
oNationwide Insurance
People vs. Technology
Organizational Learning Strategy
People vs. Technology
COATD Case #54321
People vs. Technology
People vs. Technology
Am I motivated to learn?
Do I have the right tools?
Why am I learning this?
Customers:What do I need to know to tell my customers?
People Ecosystem My Manager:Does my manager know what I need to learn to be successful
in my role?
Learners:What do I need right now?
What do I need to be competent and confident?
Learner’s Ecosystem
SMEs:What do I need to tell the
person? Not everything I know. Originally just basics.
People vs. Technology
ModernLearner
Wait until Available
Required Min # of Learners
Covers “everything”
Knowledge / Skill
Take only what’s needed
Available when you want it
Individual or large group
Technology Ecosystem
People vs. Technology
People are most important because…
• Learning supports engagement; engagement minimizes turnover
People vs. Technology
Technology is most important because…
• Technology supports the speed of change in our organizations and the need for constant, ongoing learning
People vs. Technology
People are most important because…
• Improved performance makes confident employees; confident employees increase customer satisfaction
People vs. Technology
Technology is most important because…
• Technology makes learning delivery scalable and affordable
People vs. Technology
People are most important because…
• People share organizational knowledge; knowledge is the foundation for innovation
People vs. Technology
Technology is most important because…
• Technology leverages limited organizational resources
People vs. Technology
Summary: People are most important because…
• People are our focus and we invest in their performance• Learning supports engagement and minimizes turnover• Confident performers increase customer satisfaction• People share organizational knowledge for performance and
innovation
People vs. Technology
Summary: Technology is most important because…
• The technology ecosystem is how learners receive training and information
• It supports change and constant/ongoing learning• It makes delivery scalable and affordable• It leverages limited organizational resources
People vs. Technology
Q & A
People vs. Technology
Selected References
• Drake, L. (2014). Corporate training is broken; so why are you still doing it? Training Journal, 49–53. Retrieved from https://search.ebscohost.com/login.aspx?direct=true&db=l2r&AN=94766677&site=ehost-live
• https://www.td.org/insights/how-to-develop-an-effective-corporate-learning-strategy• Ibarra, P. (2019). How to Create a Performance-Driven Workforce: Managing Employee Performance is a
Process, not an Event! Public Management (00333611), 101(6), 4–5. Retrieved from https://search.ebscohost.com/login.aspx?direct=true&db=l2r&AN=137576806&site=ehost-live
• Quinn, C. (2016). Looking at the Bigger Picture. Chief Learning Officer, 15(1), 30–33. Retrieved from https://search.ebscohost.com/login.aspx?direct=true&db=l2r&AN=111547117&site=ehost-live
• St. John, A. (2019). Elite Organizations Come in All Shapes and Sizes. Chief Learning Officer, 18(5), 66–67. Retrieved from https://search.ebscohost.com/login.aspx?direct=true&db=l2r&AN=136263145&site=ehost-live
• Welcome, D. (2019). Maximize Learning to Increase Performance. TD: Talent Development, 73(6), 38–43. Retrieved from https://search.ebscohost.com/login.aspx?direct=true&db=l2r&AN=136817191&site=ehost-live
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