Managing the Learning Function oVogelmeier … › resources › COATD Learning...People vs. Technology: Managing the Learning Function Presenters • Dawn Snyder, PhD, CPT, Prosci

People vs. Technology:Managing the Learning FunctionPresenters• Dawn Snyder, PhD, CPT, Prosci Change Practitioner

oDawn Snyder Associates• Dana Vogelmeier, CPLP

oVogelmeier Consulting• Richard Pfister, Prosci Change Practitioner

oNationwide Insurance

People vs. Technology

Organizational Learning Strategy


COATD Case #54321



Am I motivated to learn?

Do I have the right tools?

Why am I learning this?

Customers:What do I need to know to tell my customers?

People Ecosystem My Manager:Does my manager know what I need to learn to be successful

in my role?

Learners:What do I need right now?

What do I need to be competent and confident?

Learner’s Ecosystem

SMEs:What do I need to tell the

person? Not everything I know. Originally just basics.


ModernLearner

Wait until Available

Required Min # of Learners

Covers “everything”

Knowledge / Skill

Take only what’s needed

Available when you want it

Individual or large group

Technology Ecosystem


People are most important because…

• Learning supports engagement; engagement minimizes turnover


Technology is most important because…

• Technology supports the speed of change in our organizations and the need for constant, ongoing learning



• Improved performance makes confident employees; confident employees increase customer satisfaction



• Technology makes learning delivery scalable and affordable



• People share organizational knowledge; knowledge is the foundation for innovation



• Technology leverages limited organizational resources


Summary: People are most important because…

• People are our focus and we invest in their performance• Learning supports engagement and minimizes turnover• Confident performers increase customer satisfaction• People share organizational knowledge for performance and

innovation


Summary: Technology is most important because…

• The technology ecosystem is how learners receive training and information

• It supports change and constant/ongoing learning• It makes delivery scalable and affordable• It leverages limited organizational resources


Q & A


Selected References

• Drake, L. (2014). Corporate training is broken; so why are you still doing it? Training Journal, 49–53. Retrieved from https://search.ebscohost.com/login.aspx?direct=true&db=l2r&AN=94766677&site=ehost-live

• https://www.td.org/insights/how-to-develop-an-effective-corporate-learning-strategy• Ibarra, P. (2019). How to Create a Performance-Driven Workforce: Managing Employee Performance is a

Process, not an Event! Public Management (00333611), 101(6), 4–5. Retrieved from https://search.ebscohost.com/login.aspx?direct=true&db=l2r&AN=137576806&site=ehost-live

• Quinn, C. (2016). Looking at the Bigger Picture. Chief Learning Officer, 15(1), 30–33. Retrieved from https://search.ebscohost.com/login.aspx?direct=true&db=l2r&AN=111547117&site=ehost-live

• St. John, A. (2019). Elite Organizations Come in All Shapes and Sizes. Chief Learning Officer, 18(5), 66–67. Retrieved from https://search.ebscohost.com/login.aspx?direct=true&db=l2r&AN=136263145&site=ehost-live

• Welcome, D. (2019). Maximize Learning to Increase Performance. TD: Talent Development, 73(6), 38–43. Retrieved from https://search.ebscohost.com/login.aspx?direct=true&db=l2r&AN=136817191&site=ehost-live

https://search.ebscohost.com/login.aspx?direct=true&db=l2r&AN=94766677&site=ehost-live

https://www.td.org/insights/how-to-develop-an-effective-corporate-learning-strategy




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Managing the Learning Function oVogelmeier … › resources › COATD Learning...People vs. Technology: Managing the Learning Function Presenters • Dawn Snyder, PhD, CPT, Prosci