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Lecture SlidesBusiness Communication, 16e, Lehman & DuFrene
© 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Establishing a Framework for Business Communication
Chapter 1
Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning
Communication Process Model
Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning
Communication Process Barriers
• Differences in _________ level, experience, and culture
• Physical issues, such as _____or room temperature
• Mental distractions, such as developing a response instead of ________
education
noise
listening
Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning
Communication Channels
Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning
Flow of Information Within an Organization
Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning
Communication Systems
Formal Formal systemsystem
Informal Informal systemsystem
Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning
Dispelling Myths about the Grapevine
• Grapevine is ___ _____ or ____ accurate than other communication channels
• Message distribution is __________ rather than linear in nature
no more less
networked
Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning
Your Turn
• Why do communication breakdowns occur– between individuals?– in organizations?
• What can you do to prevent or minimize communication breakdowns?
Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning
Levels of Communication
Continued
Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning
Levels of Communication (cont.)
Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning
Strategic Forces Influencing Business Communication
Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning
Four Dimensions of Business Behavior
Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning
Diversity Challenges
Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning
Impacts of Technology
• Aids in collecting and organizing data
• Helps craft clearer and more effective messages
• Overcomes distance and time issues
• Complicates interpersonal relationship development
• Raises legal and ethical issues
Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning
Team Environment Leads to Synergy
• Makes workers happier by causing them to feel they are shaping their jobs
• Increases efficiency by eliminating management layers
• Enables a company to draw on talents of entire workforce
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