Lecture SlidesBusiness Communication, 16e, Lehman & DuFrene

© 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

Establishing a Framework for Business Communication

Chapter 1

Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning

Communication Process Model

Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning

Communication Process Barriers

• Differences in _________ level, experience, and culture

• Physical issues, such as _____or room temperature

• Mental distractions, such as developing a response instead of ________

education

noise

listening

Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning

Communication Channels

Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning

Flow of Information Within an Organization

Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning

Communication Systems

Formal Formal systemsystem

Informal Informal systemsystem

Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning

Dispelling Myths about the Grapevine

• Grapevine is ___ _____ or ____ accurate than other communication channels

• Message distribution is __________ rather than linear in nature

no more less

networked

Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning

Your Turn

• Why do communication breakdowns occur– between individuals?– in organizations?

• What can you do to prevent or minimize communication breakdowns?

Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning

Levels of Communication

Continued

Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning

Levels of Communication (cont.)

Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning

Strategic Forces Influencing Business Communication

Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning

Four Dimensions of Business Behavior

Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning

Diversity Challenges

Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning

Impacts of Technology

• Aids in collecting and organizing data

• Helps craft clearer and more effective messages

• Overcomes distance and time issues

• Complicates interpersonal relationship development

• Raises legal and ethical issues

Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning

Team Environment Leads to Synergy

• Makes workers happier by causing them to feel they are shaping their jobs

• Increases efficiency by eliminating management layers

• Enables a company to draw on talents of entire workforce

Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning

Your Turn

• In which strategic force (legal/ethical, diversity, technology, or teams) do you feel most competent?

• In which strategic force will you need most improvement? How will you achieve needed improvement?