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Harnessing the
Power of Human
Ingenuity
Steven F. Wille
Author, Colorful Leadership
“There is no reason anyone would want a
computer in their home.”
- Ken Olson, 1977
Legal Disclaimer:
The views expressed by the speaker are those of the
individual and not of Great-West Financial.
James
Rairdon
Bill
Kuehn
Larry
Nelson
Content Contributors:
Larry Nelson, Bill Kuehn: Colorful Leadership
Dr. James Rairdon: Management History
Respect • Respect everyone equally?
• Respect based on the person’s position?
• Respect base on the person’s contribution?
Process
People Process
Ingenuity
People Process
Ingenuity
Copyright © 2011 Steve Wille & Jim Rairdon
Edward Lorenz Chaos Theory
Predictability: Does the Flap of a
Butterfly's Wings in Brazil Set Off
a Tornado in Texas?
http://web.mit.edu/newsoffice/2008/obit-lorenz-0416.html
Photo Credit: Omari Stephens ’08/The TechCredit: Omari Stephens ’08/The Tech
Athens
The People of Athens
http://en.wikipedia.org/wiki/File:Shakespeare.jpg http://upload.wikimedia.org/wikipedia/commons/a/af/Darnley_stage_3.jpg
William Shakespeare
“People are more
productive when they're
alone, but they're more
collaborative and
innovative when they're
together.”
http://tech.fortune.cnn.com/2013/04/19/marissa-mayer-telecommuting/
Photo: Justin Coit
Marisa
Mayer
Can People Collaborate Effectively
While Working Remotely
Actively
Disengaged
< 20 % of time remote
Engaged
Engagement
• How do you measure engagement?
• How can you get greater engagement?
• What causes disengagement?
Process
W. Edwards Deming
http://www.amazon.com/The-Economics-Industry-Government-Education/dp/0262541165
http://books.google.com/books?id=xQCvWLpAP-
IC&printsec=frontcover&dq=books+w+edwards+deming&hl=en&sa=X&ei=CLL2UsreFNOHqwHg3YDgBA&ved=0CFAQ6wEwAg#v=onepage&q=books%20w%20edwards
%20deming&f=false
“If you can’t describe
what you are doing as
a process, you don’t
know what you are
doing.”
Frederick Taylor
http://en.wikipedia.org/wiki/File:Frederick_Winslow_Taylor_crop.jpg
“On Taylor's 'scientific
management' rests, above all,
the tremendous surge of
affluence in the last seventy-
five years which has lifted
the working masses in the
developed countries well
above any level recorded
before, even for the well-to-
do.”
Peter Drucker
Hawthorne Works, Cicero, Illinois
“The experimenters at the Hawthorne plant did not discover what they
set out to find and the researchers had sense enough to recognize what
they had found.” Henry Boettinger,
AT&T director of corporate planning 1975
People
http://images.businessweek.com/ss/07/08/0809_timeline/source/5.htm
“The supervisor’s method is the single most important variable.” Fritz Rothlisberger
The People
Copyright © 2011 Steve Wille & Jim Rairdon http://news.harvard.edu/gazette/wp-content/uploads/2011/12/Hawthorne10.jpg
Elton Mayo and Fritz Rothlisberger
Employees are not worker units, but are
social beings.
“The teams that took breaks
together were 15 to 20 percent
more productive than those with
staggered breaks.” Discover, March, 2014, page 30 Coffee Break Time
Relationship
People
Organization
People Process
The Chair
Relationship + Organization
People Process
Ingenuity
People Process
Nobody is Smarter than Everybody Rod Collins, Wiki Management
Ingenuity
People
Ingenuity
Process
Ingenuity
People Process
Blended Colors
Six Sigma A Total Organization Approach
Six Sigma is all that
matters. You can’t get
promoted or get a raise
or stock options
unless…
Process
3M’s Innovation Crisis How Six Sigma Almost Smothered Its Idea Culture
Process excellence demands
precision, consistency, and
repetition.
Innovation calls for variation,
failure, and serendipity.
“I, for one, have staked my own
legacy on decentralization and
innovation, and railed against ISO
9000, Six Sigma, Benchmarking,
and Best Practices for 20-plus
years.”
Tom Peters
Ingenuity
"The Six Sigma process killed
innovation at 3M. Initially
what would happen in 3M
with Six Sigma people, they
would say they need a five-
year business plan for [a new
idea]. Come on, we don't
know yet because we don't
know how it works, we don't
know how many customers
[will take it up], we haven't
taken it out to the customer
yet." http://www.zdnet.com/six-sigma-killed-innovation-in-3m-7000012593/
Geoff Nicholson
Theirs not to reason why,
Theirs but to do & die,
Into the valley of Death
Rode the six hundred.
The Charge Of The Light Brigade by Alfred, Lord Tennyson
Relationship
Florence Nightingale
The wounded from the battle-plain,
In dreary hospitals of pain,
The cheerless corridors,
The cold and stony floors.
A Lady with a Lamp shall stand
In the great history of the land,
A noble type of good,
Heroic womanhood.
Santa Filomena Henry Wadsworth Longfellow
Discipline & Control Human Dignity
Ignaz Semmelweis
Savior of Mothers Semmelweis proposed the practice of
washing with chlorinated lime solutions in
1847.
People Process
Ingenuity
Elevator
Speech
think, proven, avoid,
eliminate, thorough, save,
listen, resist, solid, reduce,
facts, guarantees,
best practices, quality,
security
feel, popular, impress,
admire community,
special, debates, join,
accepted, we, us,
testimony, pictures, fair,
relationships
speculate, future, new,
win, achieve, quick,
opinions, invent, results,
growth, options, powerful,
adaptable, flexible
Language
Building
Blocks
Harness the Power of Human Ingenuity
Proposal:
1. Show Respect
2. Get Feedback
3. Get Engaged
Show Respect
Respect
the Position
Show Respect
Respect
Everyone
Equally
Respect
the Position
Respect
Individuality
Respect
Everyone
Equally
Respect
Respect
the Position
Get Feedback
Measure
Everything
Get Feedback
Measure
Everything
Listen With
Empathy
Wait and
See
Feedback
Measure
Everything
Listen
With Empathy
Get Engaged
Meaningful
Contribution
Get Engaged
Feel
Valued Meaningful
Contribution
Enabled
Maximum
Engagement
Feel
Valued Meaningful
Contribution
Turn on ALL
the Lights
Ingenuity
People
Process
Discussion • What do you think?
• How do you feel about this?
• Where can this go?
YouTube: harnessing the power of human ingenuity
Amazon: colorful leadership
Web: www.ColorfulLeadership.info
Harnessing the
Power of Human
Ingenuity
Steven F. Wille
Author, Colorful Leadership
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