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「My HKBN app」User guide Latest updated date : 27/3/2019
A. My HKBN app User Guide …………………………………………………………………………………………………………………. 2 – 3
B. Log in and finger print set up/Face ID log in ………………………………………………………………………………………………………………. 4 – 6
C. Account Overview ………………………………………………………………………………………………………………. 7 – 8
D. Message Centre ………………………………………………………………………………………………………………. 9
E. Guide ………………………………………………………………………………………………………………. 10
F. Service Plan Details ………………………………………………………………………………………………………………. 11
G. My Rewards/Jetso ………………………………………………………………………………………………………………. 12
H. Specials ………………………………………………………………………………………………………………. 13
I. e-Statements & Correspondence ………………………………………………………………………………………………………………. 14
J. HKBN Travel Pocket Wi-Fi Rental ………………………………………………………………………………………………………………. 15
K. Add Favourite ………………………………………………………………………………………………………………. 16
L. Support ……………………………………………………………………………………………………………….
i. Reset Optical Network Terminal 17
ii. Download Forms 18
iii. Wi-Fi Hotspots 19
iv. Shop Locations 20
v. General Support 21
vi. Contact Us 22
M. Settings ………………………………………………………………………………………………………………. 23
N. Mobile network related services ………………………………………………………………………………………………………………. 24
O. IDD 0030 related services ………………………………………………………………………………………………………………. 25
P. Current balance and payment ………………………………………………………………………………………………………………. 26 – 27
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** All pictures provided are for reference only. For more information about service plans, promotion/payment details, please use your account number to
check the latest information and remember to pay attention to email announcements from the marketing department.
A. My HKBN app tutorial
Once the customer downloads and opens the My HKBN application, the main features tutorial will appear.
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B. Log in and finger print set up/Face ID log in
⚫ First Time Log in
1. Customer should log in with HKBN account number
and name. Password will be sent via email
afterwards.
2. Customer must reset the personal password for
purposes of account security.
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Client already log in My Account/My Account app/My HKBN app
Finger print set up / Face ID log in
⚫ Finger print set up/ Face ID log in
1. If customer uses password to log in to My HKBN
app (while their mobile device also supports
fingerprint/face ID login), a pop-up message will be
displayed to remind the client to set up
fingerprint/face ID login.
2. After customer agrees to the terms and conditions,
a one-time verification code will be sent via SMS.
After client inputs the password, clients can use
the finger print and Face ID log in.
3. After pairing of fingerprint/FaceID is complete,
client can use fingerprint/FaceID to log in.
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Remove Fingerprint/Face ID log in
⚫ Remove Fingerprint/Face ID
log in
1. Click “Settings” after log in
2. Close “Setting of Touch ID/Face
ID”
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C. Account Overview
⚫ Account Overview
1. Customers can check their account
information, payment details,
communication details,
promotional information settings in
the account overview section.
2. Check the “Pen” logo on the top
right corner. From there, you can
edit the information and settings.
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D. Message Center
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E. Guide
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F. Service Plan Details
⚫ From here, customers can check any current and invalid service plan information (consisting of
service account, plan valid date and end dates)
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G. My Rewards/Jetsco
⚫ Customers can check
the rewards, gifts and
offers available for
redemption in the
account, including any
gifts or special
promotion awards
related to the customer
service plan
⚫ Some coupon codes and
gifts originally sent by
email will be stored in
this
redemption/promotion
area.
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H. Specials
⚫ Customers can find the
special promotion plan
and rewards here.
⚫ After customer logs in
to My account online
version or My HKBN
app, he/she will
automatically connect
to the relevant platform
by clicking the banner
or link. There’s no need
to re-enter the account
number and password
to log in to get relevant
promotion and
discount.
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I. e-Statement & Correspondence
⚫ Customers can check
monthly e-statements from
the past 12 months and
monthly usage of IDD and
mobile communication.
⚫ Customers can check for
service plan notices in the
Notifications &
Documentation section.
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J. HKBN Travel Pocket Wi-Fi rental
⚫ Customers can rent
HKBN Travel Pocket
Wi-FI anytime through
“My Account” online
version or My Account
App.
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K. Add favourite – Client can choose 3 favourite items
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L. Support
i. Reset Optical Network Terminal – Applicable to GPON/Home Gateway clients
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ii. Download Forms – Connect to HKBN.net ‘s related page
Download forms：Redemption Authorization Form, Authorization letter, ”Number Porting Application Form”(Service Termination Notification)
Applicable to Hong Kong Broadband Network customers who switch from other operators.
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iii. HKBN Wi-Fi Hotspot
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iv. Shop Locations
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v. General Support -- Link to the support page of the Hong Kong Broadband website
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vi. Contact Us
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M. Settings
⚫ Settings
Customers can set up
their notification
settings, language,
fingerprint/Face ID.
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N. Mobile network related services
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O. IDD 0030 related services
Customers can access IDD 0030 accounts through using My Account Online or my HKBN app :
1. Add and delete phone numbers for IDD 0030 account
2. Check the country / region calling fee
3. Review the usage records
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P. Current balance and payment
⚫... Current balance and payment
1. After log in, payment details
including current balance, cut-off
date, due date and payment
method can be displayed.
2. By clicking “Pay Now”, customers
can settle payment by credit card
instantly.
3. $2,000。 The minimum amount
of payment is the balance of the
monthly statement. If the
customer owes <$0, client can
choose advance payment. The
minimum payment is $100 and
the maximum limit is $2,000.
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4. Customers can use the QR
code for payment at a
convenience store.
5. Customers can click
“Payment Record” to check
info like payment date,
payment method and
amount paid from the last 3
months of payment records.
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