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© Mahindra Satyam 2009
QUALIFY (QUALity Information For You)
An Introduction
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© Mahindra Satyam 2009
Objectives of QUALIFY
To be a placeholder for the Quality Management System of Mahindra Satyam
Provide online access to the QMS Documentation of Mahindra Satyam
Provide a one-point reference for all Quality Related Information
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© Mahindra Satyam 2009
QUALIFY - Contents
1. Quality Management System
2. Databases
3. Information Sharing
4. Training
5. Feedback
6. Links to PKB Tool
7. Information on Tools
8. Usage Policy
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© Mahindra Satyam 2009
QUALIFY Home Page
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© Mahindra Satyam 2009
Using QUALIFY
QUALIFY is an Intellectual Property of Mahindra Satyam
Only Mahindra Satyam associates are authorized to view the contents of QUALIFY
For details refer to the Usage Policy on QUALIFY
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© Mahindra Satyam 2009
Quality Management System
Quality Policy Manual
MethodologiesProject Mgmt Processes
Generic Processes
Support Processes
TemplatesWork Instructions
Training Kit
Tailoring Guidelines
Standards
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© Mahindra Satyam 2009
Scope of QMS
Project Execution Lifecycles Technical Life cycle (Methodologies)
Project Management Life cycle
All Support Units
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© Mahindra Satyam 2009
Scope of QMS
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Policies
Quality Policy Manual Defines over all policies for project execution on various
domains and types, and all activities in support units
ISMS Policy Manual This Policy offers protection to all information processed or stored on
Satyam Computer Services Limited and transmitted over Mahindra Satyam’s Networks.
BCMS Policy Manual To provide the organization with a well researched approach and
processes to prevent & contain potential business disruptions and resume business operations within acceptable periods at acceptable service levels with a view to minimizing business losses.
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© Mahindra Satyam 2009
Quality Policy Manual
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© Mahindra Satyam 2009
Methodologies
Define Life-cycle models for various types of projects
Phase-wise processes are defined in EITVOX format
Associated with templates and reports
Tailoring guidelines define how the methodologies can be used for variant types of projects.
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© Mahindra Satyam 2009
Methodologies
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© Mahindra Satyam 2009
Methodologies
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© Mahindra Satyam 2009
Procedures
Specified way to perform an activity
Purpose & Scope
Responsibilities
Who, What, When, How
Associated with Work Products (templates, forms, reports & checklists) and Guidelines (tailoring guidelines and work instructions)
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© Mahindra Satyam 2009
Project Management Processes
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© Mahindra Satyam 2009
Generic Processes
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© Mahindra Satyam 2009
Support Processes
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© Mahindra Satyam 2009
Supporting Documentation
Supports the associates while implementing the procedures and methodologies
Databases
Information Sharing
Training kits
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© Mahindra Satyam 2009
Databases
Project Knowledge Base
Query to PKB
Archived information on tools
Process Database
Sample Documents
Quality System changes
Query to the Feedback Database
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© Mahindra Satyam 2009
Databases
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© Mahindra Satyam 2009
Information Sharing
Repository of useful information picked up from the public domain and kept for use by Mahindra Satyam associates
Examples:– Dictionary of software computing– Function Points related information– Quality Models– FAQ from Customers on Quality
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© Mahindra Satyam 2009
Training Kits
Self-paced and Classroom Training Kits
Maintained at par with the QMS
Ensure Uniform training across Mahindra Satyam
Easy availability of training material
Topics covered:
– QMS (Role-based)
– Quality Models (ISO, CMMI)
– Quality Tools
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© Mahindra Satyam 2009
Utilities
Feedback
Types of feedback
– Suggestions
– Queries
– Complaints
– Defect
Submitted to Quality via the Feedback option in Qualify
Followed up by Quality and the action taken is communicated back to the associate
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© Mahindra Satyam 2009
Feedback
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© Mahindra Satyam 2009
QUALIFY Related Information
Links to PKB
(eSupport>>Collaboration World >>High end Services >>Knowledge & Content Management >>Project Knowledge Base)
Usage Policy
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© Mahindra Satyam 2009
System Requirements
Windows 95 or higher
Internet Explorer 5.0 and above
© Mahindra Satyam 2009
Thank You
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