Consumerization of HR

February 2012

The Consumerization of HRThe end of HR as the middle man

Anita Lettink – NorthgateArinso

The future is mobile...

and we will all be working on tablets...

through social networking sites...

in the cloud...

as contractors in virtual teams...

with 5 generations at work...

and the whole world as our workplace.

But we’re not there yet...

Because this HR Manager…

…has not yet been replaced by this one!

The most popular devices are not the most used devices…

…the desktop has not yet disappeared…

And although we would like to see euHReka at all our customers...

…this is often the reality!

A quick look outside

The economic crisis continues

Governments are tightening budgets

Companies hoard cash but do not spend it

The recovery will take many years

The recovery will be jobless

Challenges for HR

The future workforce is shrinking…

Sustainable fertility rate is 2.1 children

The future workforce is dispersed

The future workforce is diverse

The future workforce follows the career latti ce

The future workforce has individual needs

The future workforce brings their own devices

The future workforce is digitally divided

What does that mean for HR?

The old HR paradigm is dead

From hierarchy to networked organizations

HR goes direct – stops being the middle man

The consumerization of HR: fully automated, mobile and social

HR bases workforce decisions on data

So, what’s HR to do?

Drive down cost

Improve delivery quality

Create the agile organization

Core capabilities for HR

…with a focus on delivering solutions that bring tangible results!

Core requirements for HR

Simplified operating model

Flawless execution

Value creation

Simplicity in all aspects of HR, including standardized processes and systems, erasing the middle man, consolidation of capabilities and exploiting economies of scale.

Continuously driving service innovation and process excellence while scrupulously managing costs and risks

Identifying opportunities to support the business in sustaining growth and profitability while delivering services with tangible results

Simplified Operating model

Workforce & talent strategyhow to get the best people in the right place at the right time

Workforce performancehow to get the best results from people

Workforce Administrationhow to ensure standardization, accuracy & compliancy

HR Value

HR Basic

Flawless execution: Automate and standardize as much as possible

Value creation through an agile HR organization

HR Services

Workforce support

Administration

Reporting

HR Services

Workforce support

Administration

Reporting

HR ConsultancyLeadership Development

Talent Management

Analytics

HR ConsultancyLeadership Development

Talent Management

Analytics

Operational Excellence:

accuracy & compliancy

Operational Excellence:

accuracy & compliancy

FocusSustainable business growth

through workforce performance

FocusSustainable business growth

through workforce performance

BusinessBusiness

Drive down cost

Improve delivery quality

Create theagile organization

…to demonstrate added value in HR

Simplified operating model

Flawless execution

Value creation

And on a final note...

the future is mobile...

There are 4 billion mobile internet users and 1 billion PC internet users in the world

and we all will be working on tablets...

20 million in 2010, 60 million in 2011, 300 million in 2015

through social networking sites...

Facebook has over 1 billion members

in the cloud...

By 2015 every company uses cloud services

as contractors in virtual teams...

In 2015 30% of the workforce will not have a permanent contract

with 5 generations at work...

In 2030 55 countries have over 20 percent population aged 65+

…so yes, this is the future of HR!

Thank You!

Download the white paper at:http://download.northgatearinso.com/consumerization-hr

Questions? Comments?Email: anita.lettink@ngahr.com

Twitter: @NGA_Anita

www.ngahr.com

Photos and pictures courtesy of Flickr.comSlide10 and 11 pictures courtesy of Mindflash.com

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