The Consumerization of HR

Copyright NGA Human Resources. All rights reserved. 1

The Consumerization of HRAnita Lettink

Copyright NGA Human Resources. All rights reserved.

The future is mobile...


and we will all be working on tablets...



through social networking sites...



in the cloud...



as contractors in virtual teams...


with 5 generations at work...


and the whole world as our workplace.


Copyright NorthgateArinso. All rights reserved.

But we’re not there yet...


Because this HR Manager…


…has not yet been replaced by this one!



The most popular devices are not the most used devices…



…the desktop has not yet disappeared…



And although we would like to see euHReka at all our customers...


…this is often the reality!

A quick look outside


The economic crisis continues


Governments are tightening budgets


Companies hoard cash but do not spend it


The recovery will take many years



The recovery will be jobless



Challenges for HR



The future workforce is shrinking…

Sustainable fertility rate is 2.1 children


The future workforce is dispersed


The future workforce is diverse


The future workforce follows the career latti ce


The future workforce has individual needs


The future workforce brings their own devices


The future workforce is digitally divided


What does that mean for HR?



The old HR is dead


From hierarchy to networked organizations


HR goes direct – stops being the middle man


The consumerization of HR: fully automated, mobile and social


HR bases workforce decisions on data


So, what’s HR to do?



Drive down cost

Improve delivery quality

Create the agile organization

Core capabilities for HR

…with a focus on delivering solutions that bring tangible results!


Simplified operating model

Flawless execution Value creation

Simplicity in all aspects of HR, including standardized processes and systems, erasing the middle man, consolidation of capabilities and exploiting economies of scale.

Continuously driving service innovation and process excellence while scrupulously managing costs and risks

Identifying opportunities to support the business in sustaining growth and profitability while delivering services with tangible results

Core capabilities for HR


Workforce & talent strategyhow to get the best people in the right place at the right time

Workforce performancehow to get the best results from people

Workforce Administrationhow to ensure standardization, accuracy & compliancy

HR Value

HR Basic



Flawless execution: Automate and standardize as much as possible

Administration

Talent management practices

and processes

Improvingworkforce

and organizationperformance

Strategy

Self-Service

Service Center

Self-Service

Service Center

5%

25%

40%

30%

Drive down cost


Create a more agile organization

Auto-mation

Focus on efficiency through shared services & self-service

Focus on quality through unified systems, automation & outsourcing

Focus on strategic alignment through mobility, collaboration & analytics


Value creation through the agile HR organization

HR Services

Workforce support

Administration

Reporting

HR ConsultancyLeadership Development

Talent Management

Analytics

Focus

Operational Excellence:

accuracy & compliancy

FocusSustainable business growth

through workforce performance

Business


…to demonstrate added value in HR!

Drive down cost


Create the agile organization


Flawless execution Value creation

And on a final note...



the future is mobile...

There are 4 billion mobile internet users and 1 billion PC internet users in the world

and we all will be working on tablets...

20 million in 2010, 60 million in 2011, 300 million in 2015

through social networking sites...

Facebook has over 1 billion members

in the cloud...

By 2015 every company uses cloud services

as contractors in virtual teams...

In 2015 30% of the workforce will not have a permanent contract

with 5 generations at work...

In 2030 55 countries have over 20 percent population aged 65+


…so yes, this is the future of HR!



Thank You!

Download the white paper at:http://resources.ngahr.com/consumerization-hr

Questions? Comments?Email: [email protected]

Twitter: @NGA_Anita / @NGAHR

Visit our website: www.ngahr.com

Photos and pictures courtesy of Flickr.comSlide10 and 11 pictures courtesy of Mindflash.com
