Build a Better Business

Build a Better Business.

To build a better business,

understand not

only what drives your

business but why.

Only then can you

optimize your customer experience,

grounded in the ways real people relate and do business with each other.

And know the right support systems to empower your

staff to excel.

I’ll help you.

My super power?

I wed analytic reasoning with lightning-strike intuition.

It’s inspired.

You gain someone who can identify

customers’ business objectives & priorities and

translates them into strategies and

solutions.

Zippity do da fast.

Hire me because you

need…

…a T-shaped pro.

8

Centers of Excellence• Data insights:

• Insightful meaning driven by data analysis – especially relative to customer experience.

• Data mining.

• Business and corporate analysis:• Corporate strategy.• Process design & definition.• Business requirements definition and• documentation.• Business case development.

• Including determining ROI.• Project management.

• Customer optimization:• Product management.• Social business adoption.

As an information explorationist, I’m passionate about collecting,

analyzing, and synthesizing quantitative and qualitative information to find the

story behind the data.

You’ll see how sometimes dissociate facts converge and make sense.

Arm yourself with actionable intelligence.

I’m a visionary who sees what’s possible.

Get to There from Here using my inventive strategies.

Gain inspired yet practical strategies.

Fix old problems or find new

pathways with my trailblazing

solutions.

Propel your innovation.

I’m a bridge between them.

Ensure the latter understands in detail the former’s business requirements so everyone

succeeds.

Connect user groups and IT pros.

Empower your team.

I’m an influencer who awakens others and empowers their

decisions.

Show your team untapped

opportunities or lurking problems.

A selection of my achievements….

Devised groundbreaking social ROI methodologies.

E.g., showed one client $11.1m in retained

customer revenues with 701% ROI.

Automated online customer reservation

system for small RV rental company. Defined

business requirements.

Grew recurring services revenues by over $550k w/in

1st yr of designing multi-tiered software maintenance program and pricing model.

Defined product inventory

processes for mid-sized

refinery. Defined business

requirements for a new product

inventory management

solution.

Analyzed marketing, sales, and customer service

metric data to evaluate ongoing success or failure of departmental efforts.

Aligned clients' business strategy with automated workflow processes & technology (incl Salesforce.com). Defined business requirements.

Integrated across marketing, sales, order fulfillment, and customer service.

Increased flagship

software sales by 20% & customer

satisfaction through expert

re-branding (product

definition, positioning, and

pricing).

Wrap up

Get the whole package. Hire me.

Come to KathyHerrmann.com and Build a Better Business.

I’ll start by building the best collaborative team for your

business need.

And then we’ll make success happen for your company.

Kathy Herrmann

571-236-7929info@kathyherrmann.comwww.kathyherrmann.com

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