Heritage Hotels Profile 2011-2

Far and Away, the Best safaris in East Africa

www.heritage-eastafrica.com

The Heritage Brands:

Explorer

“First Class” Intrepids

“Business Class” Voyager

“Economy Class”

PO Box 74888 Nairobi 00200 Kenya Mobile: + 254 (0) 722 205 894/ 733 411 105 Telephone: + 254 (0)20 444 6651/444 7929 Wireless: +254 (0)20 210 3454/ 210 3484 / 210 3445 / 815 7810 Facsimile: +254 (0) 20 444 6533/444 6600 Email: [email protected] Facebook: http://www.facebook.com/pages/Heritage-Hotels/ Twitter: @HeritageKenya Blog: http://heritage-eastafrica.blogspot.com/

Locations:

Mara Explorer: The Ultimate Wild Luxury

• The greatest luxury in the heart of the Masai Mara reserve

• Ten secluded river-front tents, with optional outdoor bath tubs

• Personal butler for each tent

• Guided walking safaris, village visits, ballooning, bush dinners and more

• Private 4x4 safaris vehicles with some of Kenya’s best guides

Kipungani Explorer: A Place of Perfect Peace

• Renowned as “Kenya’s most romantic coastal destination”

• 13 spacious chalets on the edge of a 12 km white beach

• A model of eco-friendly building, ‘green principles’ and community support

• Warm personal hosting and best cuisine in Lamu Island

• Snorkeling, diving, wind surfing, kayaking and big game fishing

Mara Intrepids: A Ring-side Seat for Africa’s Greatest Game Show

• Probably the best game viewing location in the whole Maasai Mara ecosystem • 30 luxury tents on the banks of the Talek River, including two family units • Personal hosting and game drives with highly trained safari guides and open sided 4x4 vehicles • Private game walks, Maasai cultural activities and superb kids’ safari clubs –Adventurers’ and Young Rangers’ Clubs

Samburu Intrepids: Touching the Soul of Northern Kenya

• The perfect game viewing location in the heart of Samburu National Reserve

• 27 luxurious tents overlooking the Uaso Nyiro River

• Stunning Stilt-raised lodge with river-front dinning and freeform running pool

• Twice daily game drives with superb Samburu guides

• Camel safaris, game & bird walks, cultural excursions and lively children’s clubs

• Astronomy with resident naturalist with view of northern and southern

hemispheres

The Great Rift Valley Lodge: Green and Endlessly Pleasant Land

• Recently awarded “Kenya’s Leading Golf Resort” by the World

Travel Awards. Also awarded in 2008, 2010 and now in 2011.

• Luxury lodge and restaurants with sweeping view of the world’s

largest valley

• 71 rooms comprised of split level rooms, the new Longonot

Villas and chalets

• Swimming, tennis, golf lessons, horse riding and lots of exciting

family activities

• 3 newly constructed fully serviced conference rooms with

spectacular vistas of the Aberdare Ranges

Voyager Beach Resort: King of the Kenyan Coast

• The liveliest family location on the East African coast

• 232 spacious cabins, including modern business wing and special junior and honeymoon suites

• With unique ‘on-board’ cruise atmosphere, themed swimming pools, three restaurants, variety of games entertainment, Broadway shows and educational children’s activities

• Kenya’s most professional and diverse water-sports and diving center

• Romantic and secluded tented camp on the edge of Kenya’s largest national park

• Completely refurbished private tents with sweeping views of Mount Kilimanjaro

make it a favorite destination

• Personally hosted wilderness walks and game drives in Tsavo West National Park

• Fascinating tours of the World War 2 battlefield on the Tanzanian border

• Trips to life-giving Mzima Springs, Lake Chala, Gicheha Ranch, night game drives

Voyager Ziwani Camp: Land of Lava and Lions

• East Africa's most established, experienced and exciting children's safari clubs • Over 3,000 complimentary memberships and 80 school groups hosted to date • Specialized children's guides and Adventure Centres at five beach & bush properties • Specially adapted wilderness lessons and wildlife walks in safety of camp grounds

• Geography and prehistory excursions, conservation studies, boating, horse riding, water

sports, photography, fly-camping expeditions, over-nighting with local families

Adventurers’and Young Rangers’ Clubs

Intrepid Air Packages

• Unique linkage between Masai Mara, Samburu and Great

Rift Valley for maximized holiday time at three of Kenya’s

leading safari destinations

• Close links with Kenya’s leading domestic carriers provide

most reliable scheduling and affordable prices

• Pocket friendly 5 to 7 day packages for cross country

holidaying

Outdoor Meals

• A fresh approach to dining, in the out doors, surrounded by nature’s splendour

• Best views while enjoying fine dining and refreshments in the bush, beach, open deck or by the pool

• Adding quality and value to our personal service.

• Good knowledge of picnic presentation

• Selection of private, secluded locations

Best Travel Guides and Vehicles

• Sensitivity to different game species • Knowledge of habits and habitats • Guests’ safety • Familiarity with local terrain • Open 4x4 vehicles for better viewing • Cordial and hospitable approach to ‘natural hosting’

Community Empowerment

• Support for community projects, e.g. Kiltamany and Kipungani schools • Local employment, ranging from 20%-60% • Significant rapport with communities through cultural visits • Increasing formal community liaison, through naturalists, group liaison officer.

Community Social Responsibility – Eye Mission in the Mara

•  In June 2010, Heritage Hotels teamed up with MEAK (Medical and Educational Aid to Kenya) team in Masai Mara. The medical team consisted of doctors from Kwale District Eye Centre near Mombasa, MEAK and Lions SightFirst Eye Hospital.

•  Due to cultural norms, the Masai are often afflicted by what are containable eye infections, but which can lead to blindness if untreated.

•  293 patients were investigated with 111 operated for cataracts and 25 for tarsal plate rotations.

•  Many more were treated for conjunctival infections and allergies, with more than 300 bottles of eye drops and 11 pairs of reading glasses prescribed.

•  The team also operated on two children, one nine year old with cataracts to both eyes and one seven year old with a cataract in her right eye, with both getting their sight restored.

•  Pre-screening was organized at various centres and manyattas (homesteads) in the communities surrounding the reserve.

•  Heritage Hotels provided food, accommodation and transport for the patients and the manager’s house as a temporary clinic.

Community Social Responsibility – Paediatric Heart Mission in Mombasa

"   While the eye mission was underway in the Mara, MEAK and volunteer doctors from Guy and St. Thomas Hospital in London were conducting paediatric open heart surgeries at the Mombasa Hospital.

"   This was the first time that open heart surgery was performed at The Mombasa Hospital.

"   They operated sixteen needy children aged between 2 months and 13 years at the Mombasa Hospital.

"   It is estimated that MEAK now carries out 35% of all paediatric cardiac surgery on a welfare basis, in Kenya

"   Heritage Hotels through Voyager Beach Resort hosted the entire team of 16 doctors and nurses free of charge for the duration of the mission.

Community Social Responsibility – Arsenal in Naivasha

•  Arsenal Football Club has community coaching links with many countries across the globe - from South Africa to Thailand and we at Heritage Hotels are proud to work with the Arsenal team from the UK on its first community coaching programme in Kenya.

•  The Great Rift Valley Lodge hosted two Arsenal youth coaches on the Arsenal Gap Year programme for three weeks.

•  The lodge facilitated coaching for students of neighbouring schools, including Eburru Secondary that is supported by the Green Park community.

•  They also organised soccer clinics as well mini-tournaments for different age groups from Loldia, Kasarani, Shalamar and Green Park.

Staff Training��

• Acute awareness of the risks of injury on game drives and walking safaris • Professional training in the administration of basic first aid and response to serious accidents • In house training, workshops and re-fresher courses at Utalii College and British Council • Employee ‘swap’ within the Heritage Group, exchange programmes with European and Caribbean partners

Heritage Hotels Online Partner Initiative AN INTRODUCTION

Overview

During this presentation we will cover:

"   The objectives of the Heritage Hotels Online Partner Initiative?

"   The make up of the Online Partner Initiative?

"   The benefits of being a Partner?

"   How to become a Partner?

What are the objectives of the Heritage Hotels Online Partner Initiative?

"   Better empower Partners with information required to close sales

"   Maintain our brand across distribution channels

"   To grow our Partner base and encourage bookings through incentives

What is the make up of the Online Partner Initiative?

1)  Online Training Portal www.heritagehotelstraining.com

2)  Incentives Program

http://www.mybookingrewards.com/web/Heritage-Hotels ��

Online Training Portal ��www.heritagehotelstraining.com

This is an Interactive e-learning portal made for travel agents professionals to gain knowledge of Heritage Hotels’ product offering. This will be hosted on www.onlinetraveltraining.com a recent winner of the 'Star Travel Trade Website' at the Travel Bulletin Awards.��

Main features:

  There will be a module dedicated to each property with a test at the end of each. (Total of 8 modules)

  The agent will be required to pass all the tests to become a Heritage Hotels Certified Associate (printable certificate).

  The e-learning portal will use a combination of text, images and video to communicate the Heritage brand and USPs.

  The e-learning portal will also provide the travel agents with resources such as ‘How-to’ documents for the various tools available online including the Web Booking Engine��

How to Enroll:

Sign up at www.heritagehotelstraining.com

Incentives Program��http://www.mybookingrewards.com/web/Heritage-Hotels �� Heritage Hotels is proud to announce the launch its booking incentives program that aims to reward the travel professional for bookings reported and realized.

The travel professional will be required to report all bookings they have made on the rewards portal.

After approval by Heritage Hotels, the system will then apply a cash value reward to the agent’s account based on pre-set parameters. The reward is then redeemable through various channels depending on the location of the professional.��

Two main benefits to travel professional:

  Direct cash value benefit realized for every booking made irrespective of channel used.

  The building of a relationship and record between the brand and the Travel Professionals��

How to Enroll:

Sign up at http://www.mybookingrewards.com/web/Heritage-Hotels

Summary

  The aim of the initiative is to build relationships and capacity amongst out partners to help increase business.

  Request feedback – [email protected]

The End In Kenya, we say Asante Sana – thank you – for listening and we at

Heritage Hotels look forward to hosting you in Africa – and with that I say

“Karibuni” – welcome to Kenya.

George Kariuki

GM Sales and Marketing

Mobile +254 (0)720 524 836

Email [email protected]