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For the sole purpose of educating first time travellers about the basic flight procedures.
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INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Travel Agency and Tour Operations Counter
Counseling Reservations Fare
Calculations Ticketing
Documentation
Contracting Costing Quotation Reservation Operations Accounting Evaluation
INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Travel Agency and Tour Operations Counter
Counseling Reservations Fare
Calculations Ticketing
Documentation
Contracting Costing Quotation Reservation Operations Accounting Evaluation
INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
What is Flight Itinerary Planning? A number of suitable flights are
selected to conform with the passenger’s desired travel plans
Starting from the point of origin to the destination or destinations to be visited in the desired sequence or right order.
INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
3 B`asic Rules to follow in FIP: Avoid Crisscrossing Avoid Backtracking Remember that the less
carriers used, the better
INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
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INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Reservations Are advanced requests for available space or
services at sometime in the future.
Manual or automated
INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Manual Reservations Phone-in contact with the supplier for the
initial request Regular follow up for confirmation Finalization through manual issuance of ticket
INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Booking and Reservation Procedures and Conditions
The conditions to keep in mind are: option dates, cancellation penalties, amendment policies, cut-off period, deposit payments and revisions.
INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Option date Date preset by the supplier, by
which time the TA/TO must firm up or cancel a confirmed reservation.
Cancellation penalties These are levied by the
supplier when confirmed reservations are cancelled.
INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Amendments Change of dates for a specific
reservation
Revisions Changes in number of seats,
beds, rooms reserved or changes in the passenger’s names.
INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Basic Procedure in Voice Communication (TA-Airline Supplier)
Identify yourself. Identify receiver. State purpose of call. Specify number of seats. Give date(s), sector(s), flight(s), class.
INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Basic Procedure in Voice Communication (TA-Airline Supplier)
Give passenger(s) name, initial, title and contact number
Specify special requirements. Action check.
INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Booking Card
INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
