UNIVERGE 3C: Comunicaciones unificadas, colaboración y servicios de software

NEC Confidential © 2013 NEC Corporation of America-LASC

MUCIO AHUMADA NEC Corporation of America - LASC

July 2013

UNIVERGE 3C & the Millennials Workforce

NEC Confidential © 2013 NEC Corporation of America-LASC Page 2

Why NEC

UC market trends

How business is changing

The Millenials

Why UNIVERGE 3C

User centric

Unified client

Collaboration

Architecture

Licensing

Deployment

Additional services

Phones & gateways

Agenda


Why NEC?


One of the world's leading providers of computer, broadband, mobile network & enterprise business solutions

▐  Established in 1889

▐  Revenues: $44.8 billion (Fortune Global 200)

▐  Employees: 142,358

▐  Over $3.3 billion R&D spending with 12 worldwide facilities

▐  Patents: 74,000 worldwide

Page 4

NEC Corporation


IT Services Platform

Asteroid Explorer "HAYABUSA" (provided by Japan Aerospace Exploration Agency) Digital Terrestrial

TV Transmitters

Cloud Oriented Service Platform Solutions

Unity Cable Systems

Compact Microwave Communications Systems

Long Term Evolution Network Systems

WiMAX Network Systems

Lithium-ion Batteries Liquid Crystal Displays Electron Devices

Personal Computers

Mobile Terminals

Server

Super Computer

Integrated Operation/ Management Middleware

Unified Communication

Personal Solutions

Social Infrastructure Carrier Network

Others

Business Domains and main Products and Services


Business Intelligence

Managed Services

Data Networks, Servers and Storage

Unified Communica=ons

Biometrics & Security

Op=cal Networking Products

Professional Services Document Solu=ons

Radio Communica=ons Digital Media

NEC Solutions Focus


Innovations @ NEC

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NEC is continually looking to the future and exploring new innovative technologies . NEC understands that information technology will increasingly converge with

communications to adapt more and more to an individual’s needs.

▐  Space Robotics l  Space Station

▐  Digital Cinema projectors ▐  Curved LCD displays

▐  Earth Observation Satellites

▐  Bio-plastics research

▐  Car2Car Communications

▐  Flight Information display system

▐  Biometric solutions ▐  TeleScouter


NEC Global Presence and Partners

Japan 340 Dealers

Russia 50 Dealers

EU 600 Dist/Dealers

ME/Africa 150 Dist/Dealers

China 400 Dealers

Asia 400 Dist/Dealers

Oceania 130 Dist/Dealers

South America 230 Dealers

NEC Corp. of America LASC

NEC Unified

NEC Australia

NEC US Shanghai

NEC Brazil �

North America 500 Dealers

8 Supply House 2 Tier Resellers

▐  Direct Sales Organization ▐  A Network of over 3000 channel partners

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NEC de Mexico


NEC de Colombia S.A.

ASSENDA S.A.

NEWSERVICE S.A.

NEC de Mexico

STOSCA

TELINET

INGENIERIA AVANZADA

NEC Argentina S.A.

DELFAU

MAGRI S.A.

NETCO

NEC Chile S.A.

SCHARFSTEIN S.A.

LA Competencia S.A.

IP NET S.A.

AICOTEL S.A.

TELEFAX S.A.

TEISA S.A.

NECLATAM Bra

SOPHO

PRIMEX

IATEL

CGT del Este

TRT

PRITEL

NEC in Latin America

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Countries: 18 NEC Partners/afilliates: 28

Infotrans

APANA

DATA TEL

NEC Confidential © 2013 NEC Corporation of America-LASC Page 10 Page 10

• Opera=onal Efficiency • Pa=ent Safety • Infrastructure Management

Healthcare Educa=on • Campus Mobility • Informa=on Security • Data Center Op=miza=on

• Virtual Remote Workers • Network Services Automa=on

• Business Intelligence

Government • Hosted Voice • Digital Signage • Staff Response

Hospitality

Vertical Markets – NEC Focus and Expertise


Higher Educa=on

Government Hospitality Healthcare

Enterprise Business Small and Medium Business

100,000+ NEC Customers in North America!


UC market trends


Unified Communications Market

Microsoft 12%

Cisco 11%

Avaya 10%

NEC 9%

IBM 7%

Polycom 7% ALU

5%

Siemens 3%

Others 36%

Frost & Sullivan: Asia Pacific Unified Communications Market H1 2010 - July 2011 [P471-64]

Enterprise Telephony 886.4

Conferencing & Collaboration 404.5

Unified Messaging 29.6

Contact Centres 241.8

Email Systems 347.3

Unified Clients & Presence 84.8

Mobility 11.8

Unified Communications Component

Revenue ($Million)


Mob

ility

Con

fere

ncin

g &

C

olla

bora

tion

Web Conferencing Instant Messaging

Audio Conferencing Document Collaboration

Desktop video Presence

Unified Messaging PC Mobile Client Mobile UC Client

Voice over WiFi

75 73 71

62 52

48 44 44

40 38

21

13

21

27

37

33 42

37 40

31

4

14

8

11

11

19

14

19

20 31

Currently Use

Plan to Use

No Plan

Are enterprises implementing UC?

Source: T3iGroup – InfoTrack for Unified Communications – June 2011


How business is changing


Remote / home working The physical office becomes the place to hold face to face meetings.

The future of the Enterprise Frost & Sullivan: ICT Outlook 2012

Cloud & Virtualisation •  Applications in a SaaS model •  Reduction in maintenance •  Desktop virtualisation

Collaboration •  Video •  IM/Web conferencing •  Voice •  Social and Team Collaboration

Mobility •  The mobile enterprise •  FMC •  Single number reach

Multiple Devices •  Device agnostic •  Bring Your Own Device


Trend Toward Software Based Unified Communications

Year

Mill

ions

of D

olla

rs

Total Enterprise UC Infrastructure Component Spending

Source: Gartner Forecast: Enterprise Unified Communications Infrastructure Worldwide - July 7, 2011

0

4,000

8,000

12,000

16,000

20,000

2011 2012 2013 2014 2015

Software Based UC Platforms


Consumerization of IT Services in the Enterprise

Consumerization of IT in the Enterprise (CITE) is the propensity for users’ experiences with technology as consumers to impact their expectations regarding their technology experiences at work. Unlike in the past, new information technologies are increasingly emerging in the consumer market first and then spreading into business organizations.

Source: IDG Enterprise “Consumerization of IT in the Enterprise” - 2013


The Millenials Workforce


The$Who?$$

NEC Corporation of America 2013" Page 20 NEC Confidential"


Millennials in the workforce

Born after 1980 millennials make up to 20% population

91.7% think they will only take 3-6 months to land a job.

Millennials will be approaching 50% of the workforce by 2014.

On average they will change jobs every 2 years.


Millennials are connected

of millennials have at least 1 social networking profile. 75%

g+ 1 in 5 have posted video of themselves on line.

2 in 5 have a tattoo.


Millennials want to be mobile

Millennials prefer laptops to desktops with 70% of millennials owning a laptop and only 57% owning desktops.

57% 70% Vs


Millennials and their smartphones

54% of millennials own a smartphone

AND

18% of those who don’t, plan on buying one in the next 6 months.


94%

Millenniums are always connected

use mobile phones to send text messages.

63% use their mobile to connect to the internet.

83% sleep with their cell phones by their bed.

Z Z Z


Quality of work improves…

77% of milliennials feel that technology makes the quality of their work better.


Communicating is easier…

73% of milliennials feel that technology makes it easier to communicate to their peers and supervisors.

g+


Love to IM…

46% of milliennials use Instant Messaging on the corporate network vs 22% for other generations.


Always find a way…

50% of milliennials report that they have used collaborative tool, online apps and open source technology when technologies provided at work did not meet their expectation.


Bring their own…

55% of milliennials use devices or software at work that was not company-issued.


So what does that mean?

In a few years, half of your workforce will expect…

To communicate via IM, video and web conferencing

Use their own devices

Have a say in what software they use

g+

To be totally mobile – working anywhere

Be connected socially at work


Why UNIVERGE 3C


What is UNIVERGE 3C It is a full featured IP-PBX on a disk, delivering IM, Presence, Video and Web based conferencing, Integrated into your corporate IT infrastructure allowing staff to work anywhere, any time on any device.

Virtually any SIP based audio, video or soft-phone

Delivered on DVD

Virtual or Physical Servers

Presence

Instant Messaging Video

Collaboration

In the office on a tablet

Anywhere on a mobile

At home on a laptop


User centric

NEC UNIVERGE 3C


User Centric - Identity

•  It is all about the user o  Their Identity o  Their multiple devices o  Current Status o  Preferences

Presence Preferences

Devices

Desk | Mobile Clients | UC Clients | Video phones

UC Client | Calendar | Phone Call Forwarding | Active devices | Buddies


User Centric - Presence

•  Brads status is combined and shared. o  Is he at his PC. o  Is he on a phone call. o  Is he in a meeting. Brad

Lauren

On a call

Away Idle Busy No Meeting


User Centric – Single Number

•  Users publish a single number •  When called all phones ring •  Brad gets notified on all of his

devices and UC Clients •  Brad can handle multiple calls

at once

3001 2001 1001

Brad

Lauren

Calls 9262-1001

9262 1001

Sandra

Calls 9262-1001


User Centric – Intelligent call handling

•  Calls can be forwarded based o  The amount of time ringing on

Brad’s extensions o  The time of day o  The Caller ID o  Brad’s current presence

•  Calls can be forwarded and continue to ring his phones!

3001 2001 1001

Brad

Lauren

Calls 9262-1001

9262 1001

Brads Mobile


Common User Experience – Regardless of Device

•  From Mobile Phone –to– Tablet –to– Computer •  Common credentials, contacts, and experience •  Communicate and Collaborate from virtually

anywhere


Unified client

NEC UNIVERGE 3C


140 character message of the day

Visual color and textual presence state

Dynamic active call window opens as needed

User location Panel navigation controls

Quick-access to any of the panels

Directory search and quick dial

Click to call, IM or see colleague details

The Feature Rich UC Client

Administrator or user-selected images

Conferencing Softphone DND Profiles Missed Calls Voicemail

Answer Send to Voicemail Dial digits Reject Transfer Send to

Bridge

Quick-access indicators and controls



Video conference with other softphone users, video phones, or room based video systems – up to 1080p.



A complete UC solution that can be installed on Windows or on the Mac (without the softphone)

Or run on your Android or Applie iPhone!


Collaboration

NEC UNIVERGE 3C


Outlook Calendar

Launching a meeting

Scheduled Recurring

Web interface UC Client

Permanent Instant


3C Collaboration – Multi-media Meeting Room

Auto resizing video windows

Record the on-line meeting

Participant list with active speaker indication

Upload and share files

Page previews

Document sharing window

Share screens, docs, chat or vote


Summary

NEC UNIVERGE 3C


Integrating UNIVERGE 3C

Technical & strategic consulting

System engineering & integration Quality management

Network assessment & design Project management Field deployment

üüü

NEC has a customer-centric approach to all communications systems integration and support


Why UNIVERGE 3C

Executive IT Staff End User

•  Improves your companies competitiveness

•  Increase productivity

•  Lowers costs

•  Flexible working environment

•  Reduces costs

•  Improved security

•  Allow for BYOD

•  Better services to end users

•  Always reach the right person

•  Able to share information seamlessly

•  Communicate when and how I want


NEC’s UC&C solution is widely deployed globally

Crystal Towers


Seven Reasons why NEC is Special for You

①  NEC has both Communications Networking and IT

②  NEC has both Hardware and Software

③  NEC has Innovative Technologies

④  NEC understands Carrier / Service Provider business

⑤  NEC understands Vertical Applications

⑥  NEC has Global Coverage and Expertise

⑦  NEC is Reliable and has a Robust Supply Chain

Thank you

Thank you


Architecture

NEC UNIVERGE 3C


UNIVERGE 3C High Level Architecture

Contact Center

Unified Communications & Collaboration

Unified Messaging

SIP Support

Virtualisation Support

IT Infrastructure Support

Multi- Media Support

User Based Services

Web Services

Application Services

Presence Services

A wide array of connection options allow you to tailor to your organizational needs

User centric clients provide secure access from virtually anywhere

PBX’s IP Phones Soft phones Mobile Devices Room based video SIP Carriers

UC Clients Mobility Contact Center Receptionists Collaboration Vertical Apps


Licensing

NEC UNIVERGE 3C


Licensing is easy

Con

curr

ent

Res

ilien

cy

Con

fere

ncin

g

Cap

acity

Recording

$

People

$

Audio / Video

$

Unified Messaging

$

Per Server

Free

Trunks

$

Meeting Hosts

Free

Meeting Users

$


Deployment

NEC UNIVERGE 3C


Univerge 3C Distributed Software Solution

•  Multiple servers, operating as “peers” within the customer network

•  Inherent high availability and scalability

•  Built in load sharing for call control, media services, user services, and web service applications

•  Automatic device failover AND failback – no call disruption

•  No license fee associated with server instances

3C Servers


UNIVERGE 3C – Data Center Ready

or Direct installation on a server


Data Center Ready •  Runs on industry standard server

hardware

•  Windows 2008 R2 operating system

•  Ties in to your corporate authentication and directory

•  Fits in your existing racks

•  Can be fully virtualized

Domain Controller

Exchange Server

Sharepoint

Business Apps

Storage

UNIVERGE 3C


Data Center Ready •  Multi-server redundancy and

disaster recovery o  Up to 20 servers in a

centrally or distributed managed cluster.

o  3,000 devices per server; 30,000 per system total.

o  25,000 BHCA per Server and 500,000 BHCA per system

o  Devices & gateways automatically move to new servers under fault conditions.

Domain Controller

Exchange Server

Sharepoint

Business Apps

Storage

UNIVERGE 3C


SITE 1

Data Center Ready

SITE 2

Domain Controller

Exchange Server

Sharepoint

Business Apps

Storage

UNIVERGE 3C

Cloud Data Center

Domain Controller

Exchange Server

Sharepoint

Business Apps

Storage

UNIVERGE 3C


Many locations… One system •  With the UNIVERGE 3C experience the same features across

locations, the city, the nation or the world •  Multi-country, multi-language support •  Automatically route calls within your network •  Same experience everywhere •  Seamless collaboration •  Single point of management •  Single, replicated, distributed database •  Redundant, Load Balanced •  Active / Active, Disaster Recovery


UNIVERGE 3C - Secure and Reliable

Certified by the US Department of Defense •  Secure: US DoD Information Assurance certification •  Reliable: Proven >5-9’s availability •  Resilient: Continuous operation under load and Denial

of Service Attacks


UNIVERGE 3C – Secure and Reliable •  Reliability

o  Achieved the Miercom Performance Verified Certification

•  Scalability o  Sustained >100,000 calls / per hour

across 4 3C servers •  Fault Tolerance

o  No service interruptions when a server is taken off-line

•  Security and Resiliency o  100% availability during DoS tests


Data Sourced: from Enterprise Connect 2013 mock RFP “UC Without Buying a New PBX” Prepared by UniComm Consulting

UNIVERGE 3C stand up against the competition NEC Capabilities: •  UC Client 10/10 •  Mobility 10/10 •  Web Conferencing 10/10


Phones & gateways

NEC UNIVERGE 3C


Terminals – Something for Everyone

IP321 /331 IP335 IP450

ITL-6DE Display

ITL-2E Non Display

ITL-8LD Desi-Less

ITL-12D Display

NEC Voice

Polycom Voice

Polycom Video, Voice Conference VVX1500

ITL-24D Display

ITL-32D Display

IP550 IP650 IP670

VVX500 HDX Room Systems RMX MCU IP Conf. Units

VVX500

ITL-12DG Display

ITL-12CG Color Display

Support DCL-60 DSS Gig-E


Mobile Devices – On Campus & Off

MH150 MH160 Polycom 8400

Office G-355

Basic C-124

Hi-End G955

Healthcare I-755

IP DECT

uMobility - FMC Page 69

iPhone Android IPAD & Android Tablets


3rd Party SIP endpoints!

WiFi Handsets! Bria on iPhone! Bria on Mac! Twinkle for Linux!

Video door phones! Windows soft phones! Windows Phone 7!

Thousands of applications and devices

support standard SIP!

Most standard based SIP devices and software will connect, however the level of features and functions supported will vary


Gateways

Tenor AF Series 2 to 8 Port GW’s

Branch Hub 6 FXO 12 FXS

CO Hub T1/E1,

PRI/QSIG

Phone Hub 24 FXS Meeting Hub

60 Port CNF Bridge

NEC Gateways

MP1XXX Series 2 to 24 FXO/FXS

Page 71

Tenor AX Series 8 to 48 Port GW’s

Tenor DX Series 2 to 8 T1/E1, PRI/QSIG

Mediant 800 Series 4 FXO, 4/8 FXS, 1 T1/E1, PRI/QSIG

Mediant 1000 Series 4 FXO, 4/8 FXS, 1 to 4 T1/E1, PRI/QSIG

Technology

UNIVERGE 3C: Comunicaciones unificadas, colaboración y servicios de software