SV9100 InUC User Guide - UNIVERGE

SV9100 InUC User Guide

Please read this manual carefully before operating

this product and save this manual for future use.

NEC SV9100 Communication System

2 SV9100 – InUC User Guide

Contents

What is InUC? ......................................................................................................................................................... 4 Buddy List ........................................................................................................................................................... 4 Call Control ......................................................................................................................................................... 4 Web Browser Softphone .................................................................................................................................... 4 Call History ......................................................................................................................................................... 4 Function Key Status ........................................................................................................................................... 4 Email Messaging ................................................................................................................................................ 4 Instant Messaging .............................................................................................................................................. 5 Service Access ................................................................................................................................................... 5 Speed Dial .......................................................................................................................................................... 5 Video Conferencing ............................................................................................................................................ 5

System Requirements ............................................................................................................................................ 6 Hardware, Operating System and Browser Support .......................................................................................... 6 Terminal Support ................................................................................................................................................ 6

Logging into the InUC Web Client ........................................................................................................................ 8

Presence ................................................................................................................................................................ 12

Set your Presence by clicking the presence drop down in the top right hand corner. ................................ 12 Status Message ................................................................................................................................................12

InUC Web Client Menu ......................................................................................................................................... 14 Contact List/Buddy List .....................................................................................................................................14

Speed Dial.............................................................................................................................................................. 20

Web Conference ................................................................................................................................................... 21

Instant message .................................................................................................................................................... 25 Send an Instant Message to Multiple Users (Multicast) ...................................................................................25 Send an Instant Message to a Single User ......................................................................................................26 Save an instant Message to Text File ..............................................................................................................29

Email ...................................................................................................................................................................... 31 Send Email to Multiple Users ...........................................................................................................................31 Send Email to Single User ...............................................................................................................................32

About ...................................................................................................................................................................... 34

Exit ......................................................................................................................................................................... 35

Call Control............................................................................................................................................................ 36 Outgoing Calls ..................................................................................................................................................36 Incoming Calls ..................................................................................................................................................37 Placing a Call on Hold ......................................................................................................................................39 Resuming or Unholding a Call..........................................................................................................................40 Transferring a Call (Blind) ................................................................................................................................41 Transfering a Call (Supervised) ........................................................................................................................42 Setting up a Conference Call ...........................................................................................................................43 Ending a Call ....................................................................................................................................................45 DTMF Dial Pad .................................................................................................................................................46

Browser Softphone ............................................................................................................................................... 47 Outgoing Voice and Video Calls.......................................................................................................................47 Incoming Voice and Video Calls .......................................................................................................................48 Placing a Voice Call on Hold ............................................................................................................................51 Resuming or Unholding a Voice Call ...............................................................................................................52 Transferring a Voice Call (Blind) ......................................................................................................................53 Transfering a Voice Call (Supervised) .............................................................................................................54 Ending a Voice Call ..........................................................................................................................................55 Video Call Operation ........................................................................................................................................56 End Video Call ..................................................................................................................................................57 Call Control Functions ......................................................................................................................................57


SV9100 - InUC User Guide 3

Camera Switch .................................................................................................................................................58 Audio Switch .....................................................................................................................................................58 Visibility of Self Video .......................................................................................................................................59 Screen Sharing .................................................................................................................................................59 Configuration Screen ........................................................................................................................................60

Call History ............................................................................................................................................................ 61

Service Access ..................................................................................................................................................... 63 Call Forward .....................................................................................................................................................63 Do Not Disturb ..................................................................................................................................................64

Function Keys ....................................................................................................................................................... 65

Multi Language Support ....................................................................................................................................... 66



What is InUC?

The InUC Web Client is a browser based client hosted on the SV9100 CPU that provides a Buddy List, BLF status, Call Control, Web Browser Softphone, Call History, Function Key Status and Access, Presence Status, group or individual Email Messaging, group and individual Instant Messaging, Service Access for Call Forward and Do Not Disturb, Speed Dial List, Status Messages, and Video Conferencing. Each of these features is described in more detail below.

Buddy List

Each user can define a list of buddies that will show up on their Home page. Each buddy entry shows the following information:

• Online or Offline • BLF Status – Shows Busy, Call Forward, and DND icons • IM Icon – Initiate an IM to a buddy • Presence Status – Shows if buddy's presence status is set for In the Office, On Vacation, Business Travel, In a Meeting, Out to Lunch, Sick, Gone for the Day, Out of the Office, or Unavailable. Up to 5 custom presence states can be defined. PRG 20-70 is used to assign an icon, colour, and name to the custom presence state.

• Status Message – Shows the buddy's Status Message if one is set. Buddy lists are initially sorted by name. Buddy Lists can also be sorted by a Division/Department defined in system programming or sorted by Presence Status.

Call Control

The InUC Web Client can control a user's physical terminal giving them the ability to make and receive internal and outside calls. InUC Web Client can perform the following Call Control functions:

• Call • Answer • Hold • Resume or Un-Hold • Transfer • Conference

Web Browser Softphone

The InUC Web Client can register as a web browser softphone giving users the ability to make and receive internal and outside calls with the feature set of a standard SIP terminal. InUC Web Client can perform the following softphone functions:

• Call • Answer • Hold • Resume or UnHold • Transfer • Video Calling between InUC Softphone users

Call History

When the InUC Web Client is run in desktop phone mode, the client will show the call history of the controlled desktop phone. Users can make a call to a number in the Call History list.

Function Key Status

When the InUC Web Client is run in desktop phone mode, the client can show the status of function keys that are programmed on the controlled desktop phone. Some function can be accessed from the programmed function keys.

Email Messaging

Users can initiate an Email to one or more InUC Web Client users. If the InUC Web Client user has an Email address defined in Program 20-57, other InUC Web Client users can select them from a list within InUC Web Client. This will open the new Email form in their default mail client with the selected users Email address already populated in the To: field.



Instant Messaging

Users can send an instant message to one or more InUC Web Client users. Instant messages can be sent from the buddy list or in a multicast message. Instant Messages show date and time stamp. When a user logs out of the InUC Web Client, the messages are not automatically saved, but a user can manually save them to a text file.

Service Access

Under the Service Access feature, the InUC Web Client can Set and Cancel Call Forwarding (immediate, both, busy, busy/no answer, and no answer) and Do not Disturb. Service Access also provides a link to open Web Programming.

Speed Dial

The InUC Web Client lists the Speed Dial names and numbers defined in Program 13-04 in system programming. Users can make calls to the numbers in the Speed Dial list when logged in with Call Control mode. The Speed Dial list can be sorted alphabetically or by the Speed Dial index.

Video Conferencing

The InUC Client Web Conference gives you the ability to have a video conference with a maximum of seven other

users. The SV9100 supports a total of four Web Conferences with a maximum of eight parties each.



System Requirements

SV9100 (v9.00)

Ethernet connection to either CCPU or VoIPDB (VoIPDB is required for Web Browser Phone Mode)

Hardware, Operating System and Browser Support

Windows PC

Recommended Minimum Specification

Intel Core i5 running at 2.7Ghz or greater

4GB RAM of more

Supported OS

Windows 7/8.1/10 32bit or 64bit

Web Browser

Google Chrome v59 or later

Microsoft Internet Explorer 11

Android Smartphone/Tablet

Supported OS

Android v4.4.2 or later

Web Browser

Google Chrome v59 or later

Windows Android iOS

Chrome IE11 Chrome Chrome

InUC Client

InUC User Client Yes Yes Yes -

Web Video Conference Yes Yes1 Yes -

Screensharing Yes2 - - -

View Screensharing Yes Yes Yes -

InUC Call Control Yes Yes Yes -

InUC Browser Phone Yes3 - - - 1 Temasys WebRTC Plugin Required 2 NEC Screen Sharing Plugin required 3 Browser Phone mode only works on Windows and Google Chrome v59 or higher.

Note: Feature set is dependent on device and operating system.

Terminal Support

InUC Desktop Phone mode is supported with the DT300/DT400/DT700/DT800 terminals.



Desktop Phone Mode call control feature support is outlined in the below table.

Function MLT SLT

Call Function

Display Call Status Yes Yes

Call Yes Yes

Answer Yes -

Hold Yes -

Resume Yes -

Transfer Yes -

Add to group call Yes -

End a call Yes -

Call History Yes -

Function Key Yes -

SV9100 Licenses

Order Code License Name License Description Maximum Values

BE116985 SV9100 InUC Web Client License (0081)

Required for a user to access the InUC Web Client feature

Max 255

BE117606 SV9100 InUC Web 1st Party CTI License (0082)

Required for Desktop Phone Mode

Max 128

BE118383 SV9100 InUC Web Browser Phone License (0084)

Required for Browser Phone Mode

Max 255

BE115845 SV9100 Web Video Conference License (0080)

Required for Video Conferencing (4 free with SV9100)

Max 32

BE114068 SV9100 Encryption License (0030)


Max 1 (System License)

BE118381 SV9100 R9 Feature License


Max 1 (System License)



Logging into the InUC Web Client To access the InUC Web Client, launch a web browser and go to http://<SV9100 IP Address>/uc/ (Enter the IP address of your SV9100 system in place of <SV9100 IP Address>). For example: http://172.16.0.10/uc/.

NOTE: You must include the / at the end of the uc or the Client login page will not load.

To log in:

1. When the Login screen is displayed, enter your ID and Password and select a Telephony mode.

Mode Description

None Logs the user in as a standard InUC user with access to IM, BLF, Presence, Email Messaging, Video Conferencing features.

Desktop Phone

Logs the user in with the desktop extension CTI control functions available from R7 release.

Browser Phone

Logs the user in with the web browser softphone functions available with R9 release.

Table 1: Telephony Modes

NOTE: The ID and Password are assigned by your System Administrator.

Figure 1: InUC Login Screen

2. Click the Login button. When you login using Browser Phone as the Telephony mode, the client will attempt to register the web browser softphone to the SV9100. An icon in the top left hand corner of the softphone function bar will indicate the connection status.

Figure 2: Browser Phone connecting at Logon



In case of a registration failure of the softphone, a “Not Registered” notification will be displayed and clicking this will display further specific details on the reason for the device not registering with the PBX. Correct the issue and then retry logon if an error is seen.

Figure 3: Browser Phone Error Notifications

Text Code Recovery Method

Authentication Error 401 Please check an authentication password is set in PRG15-05-16.

Not Found 404 Please check the extension number settings in either PRG11-02-01 or PRG20-57-43.

Download Error - Please reload the page.

Table 2: Browser Phone Registration Error Notifications and Recovery Methods Once login is successful, the Home page is displayed. When logging in for the first time, the home page will only show the logged in user profile.

Figure 4: InUC – Home Page



Figure 4a: InUC – Home Page with Call Control Bar (Top)

Figure 4b: InUC – Home Page with Softphone Function Bar (Top)



After you add buddies to your buddy list, your Home page will look similar to the following.

Figure 5: Example of InUC with Buddies added Users with a Presence icon in colour are logged into the InUC Web Client. Users with a grey Presence icon are not logged into the client.

Logged Out Logged In

Figure 6: Presence indication of logged in status

Icon

Description

Users that are busy on a phone call will show a Busy icon.

Users that have their phone call forwarded will show a Call Forward icon.

Users that have their phone set for Do not Disturb (DND) will show a DND icon.

Table 3: Presence List Icons



Presence Set your Presence so other users can see your presence status in their buddy list. Presence options are In the Office, On Vacation, Business Travel, In a Meeting, Out to Lunch, Sick, Gone for the Day, Out of the Office or Unavailable. A maximum of five custom presence states can be defined by System Administrator.

Set your Presence by clicking the presence drop down in the top right hand corner.

Figure 7: Presence Menu

Your Presence status will remain until changed again, even if you log out. If logged out, it will show as grey instead of coloured in.

Status Message

1. Users can enter a Status Message that other users will see on their buddy list entry. Enter a status in the Status Message field.

Figure 8: Enter Status Message



2. Other users will now see your status in their buddy list.

Figure 9: Example of Status Message in Buddy List



InUC Web Client Menu

Contact List/Buddy List

Each user can define a list of buddies that will show up on their Home page. Each buddy entry shows the following information:

Online or Offline

BLF Status – Shows Busy, Call Forward and DND icons

IM Icon – Initiate an IM to a buddy

Presence Status – Shows if buddy’s presence status is set for In the Office, On Vacation, Business Travel, In a Meeting, Out to Lunch, Sick, Gone for the Day, Out of the Office or Unavailable.

Status Message – Shows the buddy’s Status Message if they have one set. Buddy lists are initially sorted by name. Buddy Lists can also be sorted by a Division/Department defined in system programming or sorted by Presence Status.

1. To view the Contact List or edit your personalized buddy list, choose Contact List from the menu in the top left corner of the screen.

Figure 10: InUC Menu – Contact List

2. The Contact List is displayed in alphabetical order grouped by letter.

NOTE: Only other InUC users will be displayed in the contact list.



Figure 11: Example of InUC Contact List

3. To sort the Contact List by Division, click Division. The Contact List will sort other In-UC users by Division.

NOTE: The Division is assigned by the System Administrator.

Figure 12: Sorted by Division

4. To create or edit your Buddy List, click the Buddy button.

Figure 13: InUC Buddy



5. Click and highlight the star next to users you would like to appear in your buddy list.

Figure 14: Star in InUC Buddy List

6. Click OK when complete or Clear to clear the buddy list.

Figure 15: Change Buddy Status Screen

7. From the Change Buddy Status? screen, click on Yes.

The Home Page is displayed with the added buddies in the list.



Figure 16: Example of InUC with Buddies Added

8. Click on the Presence Icon or the Name of a buddy to display the buddy details.

NOTE: The details are assigned by the System Administrator.

Figure 17: InUC Presence Icon

9. Click the Index icon to toggle the alphabetical index on or off. The home page defaults to alphabetical index On. The image below is an example of the alphabetical index off.



Figure 18: Example of Alphabetical Index Off

10. The home page can be sorted by Division or by Presence status.

Figure 19: Sorted by Division



Figure 20: Sorted by Presence Status

11. Search the buddy list by entering characters in the search field. The buddy list will shrink to include only matching entries.

Figure 21: Search Buddy List



Speed Dial The InUC Web Client lists the Speed Dial names and numbers defined in system programming. The Speed Dial list can be sorted alphabetically or by the Speed Dial index.

1. To view the Speed Dial list, choose Speed Dial from the menu in the top left corner of the screen.

Figure 22: InUC Menu – Speed Dial

The Speed Dial list is displayed.

Figure 23: Speed Dial List

2. To place a call to a number in the Speed Dial list, click the Phone icon for the desired number. The Dial Pad window is displayed.

NOTE: If the number is an external number, check the Trunk Access box.

3. Select Call to place the call.



Web Conference The InUC Client gives you the ability to have video conference with a maximum of seven other users. The SV9100 supports up to four Web Conferences with up to eight parties each.

1. To set up a Web Conference, choose Web Conference from the menu in the top left corner of the screen.

Figure 24: InUC Menu – Web Conference

2. The Web Conference window appears. Use the random Conference ID or give the conference a name of your choosing.

Figure 25: Web Conference Screen

3. Click Add to invite up to seven parties to the Web Video Conference. When ready click the OK button.

a. Select the users you wish to add. A check mark is displayed next to users you have selected.



Figure 26: Web Conference – Add Users

b. Click OK when complete or Clear to clear selected invitees. 4. An invitation will be sent to the invited parties in the form of an Instant Message containing a hyperlink

URL for your Web Conference.

Figure 27: Web Conference Invitation

5. Clicking the hyperlink will open the Web Conference in a new browser window. The Web Conference

window will show the video widow for yourself and each other party in the Web Conference.



Figure 28: Open Web Conference

6. Click the Microphone icon to mute and un-mute your audio stream. 7. Click the Camera icon to start and stop your video stream. 8. Click the PC icon to share an open application. 9. The Share your screen – NEC Screen Sharing window is displayed. Choose the window you wish to share

and click Share.

Figure 29: NEC Screen Sharing

10. Click a video window to make it a larger window in the view.



Figure 30: Web Conference – Larger Video Display

11. From the drop down menu in the upper right corner, adjust the video resolution. In the top right hand corner of each video window you will see an indication of the current video quality.

Low Quality Video (64K) Mid Quality Video (256K) High Quality Video (2.5M)

Figure 31: Web Conference – Adjust Video Resolution



Instant message Users can send an instant message to one or more InUC Web Client users. Instant messages can be sent from the buddy list or in a Multicast Message. Instant Messages include a date and time stamp. When a user logs out of the InUC Web Client, the messages are not saved, but a user can save them to a text file. Instant Message for the InUC Web Client is a one to one or one to many relationship. It is not a many to many relationship. For example, if a user’s sends an instant message to three users, when they reply, only the user that sent the original message receives the reply, not all three other users.

Send an Instant Message to Multiple Users (Multicast)

1. To send an Instant Message to a group, choose the Multicast Message option from the menu in the top left corner of the screen.

Figure 32: InUC Menu – Multicast Message

2. Select Add in the Multicast Message window.

Figure 33: Multicast Message Screen



3. Select the users you wish to send the instant message to.

Figure 34: Multicast Message – Users Added

4. Click OK when complete.

5. Type the message and click Send to send the message. The Enter key will not send the message but will do a carriage return.

To Send the message by the keyboard, press the Tab key then Enter to send the message.

Figure 35: Send Message - Multicast

Send an Instant Message to a Single User

1. To send an Instant Message to an individual, click the IM icon on their buddy list entry.

2. A new window will appear. Type the message and click Send to send the message. The Enter key will not send the message but will do a carriage return.

3. To Send the message by the keyboard, press the Tab key then Enter to send the message.



Figure 36: Send Message – Single User

4. Each user receives a notification of the incoming Instant Message.

Figure 37: Message Notification

Figure 38: Incoming Instant Message

5. Click the yellow notification on the top left of the window, or the History icon next to your profile. These icons are grey and will turn yellow when a new Instant Message is received.



Figure 39: Instant Message Notification

6. The Instant message list is displayed. Click on the message you wish to view.

Figure 40: Instant Message List

7. The instant message window opens with the message history.



Figure 41: Instant Message – New Message

8. Compose a message and click Send.

Save an instant Message to Text File

Users can archive their Instant Messages to a text file.

1. Click the Save to Text icon in the top left corner of the IM window.

Figure 42: Save to Text Icon

2. From the Save as text? Window, select Yes.

Figure 43: Save as text? Window

3. The file will default to logXXXXXXXXXXXX.txt where the X’s are the time stamp it was saved. If desired, rename this to a different file name and press Save.



Figure 44: Save as Screen



Email Users can initiate an Email to one or more InUC Web Client users. If the InUC Web Client user has a Email address defined in system programming, other In-UC Web Client users can select them from a list within InUC Web Client and it will open the new Email form in their default mail client with the selected users Email address already populated in the To: field.

Send Email to Multiple Users

To send an Email to a group perform the following.

1. Choose the Multicast Mail option from the menu in the top left corner of the screen.

Figure 45: InUC Menu – Multicast Mail

2. Select the users to receive the Email then click OK.

Figure 46: Email Recipients



3. A new mail window will open in your default mail client with the selected user’s email addresses in the To... field.

Figure 47: New Mail Window

Send Email to Single User

1. To send an email to a single user, click the user in the buddy list to open their buddy details.

2. Click the Mail icon.

Figure 48: Send Email to Single User

3. A new mail window will open in your default mail client with the selected user’s email address in the To...field.



Figure 49: Email with User’s Address



About To check the version of the InUC Web client use the following.

1. Choose About from the menu in the top left corner of the screen.

Figure 50: InUC Menu - About

Figure 51: Current Version



Exit To exit and logout of the InUC Web Client.

1. Choose Exit from the menu in the top left corner of the screen.

Figure 52: InUC Version - Exit

A warning message is displayed notifying you that IM history will be lost on exit if not saved to a file.

2. Select Yes to logout or No to cancel the logout.

Figure 53: Warning Message



Call Control The InUC Web Client can control a user's physical terminal giving them the ability to make and receive internal and external calls. InUC Web Client can perform the following Call Control functions:

Call

Answer

Hold

Resume or Unhold

Transfer

Conference End Call

NOTE: Call Control requires license 0082 (InUC Web 1st CTI) in addition to license 0081 (InUC Web Client).

Outgoing Calls

Users can make a call in several ways:

1. The first is by clicking the Dial Pad from the function menu at the top left of the screen. Enter the number you wish to call, as you enter a number you can quickly select a destination if displayed in the predictive dial list. When ready click the Call button. NOTE: If the number is an external number, check the Trunk Access box to include the trunk access code.

Figure 54: Dial Pad with Predictive Dial suggestion



2. Alternatively you can click the Phone icon on a buddy list entry.

Figure 55: Phone Icon

3. This will open the Dial Pad window with the buddy’s extension number in the dial field. Click Call to call.

Figure 56: Dial Pad Window

Incoming Calls

When an incoming call rings in, the call area displays Incoming with the caller ID if available.

1. Click the green Answer button to answer the call.

Figure 57: Answer Button



2. When answered, the call area displays the active call with duration, caller ID (if available) and function buttons for Hold, Conference, Transfer, Hangup and DTMF Digit pad.

Figure 58: Call Area

3. If on a call and a trunk call rings in, an indication is displayed in the upper right corner of the InUC Web Client window.

4. Click on the displayed indication (refer to Figure 55 Call Indication) to show a drop down of the ringing

call.

Figure 59: Call Indication



Placing a Call on Hold

1. To place an active call on hold, click the Hold button in the active call area.

Figure 60: Hold Button

2. The call is placed on hold and the phone goes off hook with an intercom dial tone. The user can either hang up or begin a transfer from the intercom dial tone.

Figure 61: Dialling a Call



3. If the user hangs up on the intercom dial tone, the call will show on hold (refer to Figure 58 Call on Hold).

Figure 62: Call on Hold

Resuming or Unholding a Call

1. To take a call off hold, click the green Answer icon for the held call in the call area.

Figure 63: Resume or Hold



Transferring a Call (Blind)

1. To Blind Transfer a call to another user, click on the Transfer icon.

Figure 64: Transfer Button

The call is placed on hold and a secondary intercom dial tone is heard.

2. The Dial Pad window is displayed. Enter the transfer destination and click on the Transfer button. If the

transfer destination is an outside number, check the trunk access box, enter the destination number, and then click the Transfer button.

Figure 65: Dial Pad Screen



Transfering a Call (Supervised)

1. To transfer a call to another user, first put the active call on hold by pressing the Transfer icon.



2. Click the Phone icon on the buddy you wish to transfer the call to and click Call in the Dial Pad window. Alternatively click the Dial Pad from the function menu at the top left of the screen. Enter the number you wish to call and click the Call button.


3. To perform a blind transfer of the call, click the Transfer icon as soon as the icon appears.

-Or-

To perform a supervised transfer of the call, wait for the transfer destination party to answer the call, announce the call, then click the Transfer icon.



Figure 68: Transfer Icon

Setting up a Conference Call

1. With an active call press the Conference icon.

Figure 69: Conference Icon




2. Click the Phone icon on the buddy you wish to transfer the call to and click Call in the Dial Pad window. Alternatively click the Dial Pad from the function menu at the top left of the screen. Enter the number you wish to call and click the Call button.


3. Wait for the Conference destination party to answer the call then click the Conference icon to begin the conference.

Figure 71: Conference Icon

4. The Conference call is established. To add another party to the Conference, click the Conference button again and repeat steps 2. and 3. above as desired.



Figure 72: Add Conference Party

Ending a Call

1. To end a call, click the red Hangup icon.

Figure 73: Hangup Icon



DTMF Dial Pad

1. When a call is in progress, click the DTMF Dial Pad icon to send DTMF to the connected party.

Figure 74: DTMF Dial Pad Icon

2. Click the digits required to send DTMF and when finished click Close to return to the main window.

Figure 75: DTMF Dial Pad



Browser Softphone The InUC Web Client can register as a softphone giving users the ability to make and receive internal and outside calls with the feature set of a standard SIP terminal. InUC Web Client can perform the following Call Control functions:

• Call • Answer • Hold • Resume or UnHold • Transfer • Video Calling (only available between InUC Softphone users)

NOTE: Web Browser Softphone requires license 0084 (InUC Web Browser Phone) in addition to license 0081 (InUC Web

Client) and 0030 (Encryption).

Outgoing Voice and Video Calls

Users can make a call in several ways:

1. The first is by clicking the Phone icon next to any number or on a buddy list entry.

Figure 76: Phone Icon

2. This will open the Dial Pad window with the buddy’s extension number in the dial field. Click Call to make a voice call and Video Call for video calling to the number in the Input Area.


Name Description

Input Area Input the number to be dialled and confirm entry. If entering characters of a name or number in the input field, the InUC application will use predicted dialling and search through the users and contacts information and list any suitable number(s) to be dialled.

Call Button When the Call button is pressed, the softphone attempts a voice call by dialling the number in the Input Area and closes the Dial Pad dialogue window.

Video Call Button

When the Video Call button is pressed, the softphone attempts a video call by dialling the number in the Input Area and closes the Dial Pad dialogue window.

Trunk Access Mode

When selected, the trunk access code from the PBX (PRG11-09-01) is added to the beginning of the Input Area as a prefix to the dialled number for outbound external calls. If PRG11-09-01 is not set then this item is not displayed and has to be manually entered.

Table 3: Dial Pad Functions

3. Users can also open the Dial Pad from the function menu at the top left of the screen. Enter the number you wish to call and click Call or Video Call to call.

NOTE: If the number is an external number, check the Trunk Access box to include the trunk access code.

Call Button

Input Area

Video Call Button

Trunk Access Mode



Incoming Voice and Video Calls

When an incoming call rings in, the call area displays Incoming with the caller ID if available.

1. Click the green Answer as a Voice Call button to answer the call as a voice call. Click the red End Call button to reject the call and if video is available then click the Answer as a Video Call button (answering a video call will open a new window for the video streams).

Figure 78: Answer Call Buttons

2. When answered, the call area displays the active call with duration, caller ID (if available) and function buttons for Hold, Transfer, DTMF Dial Pad, Video, and Hangup.

Figure 79: Call Area

Name Description

Status Icon Displays an Icon to indicate the call status.

Status Icon

Talking or Conferencing or Dialling at desk

phone

Outgoing Call

Incoming Call

Call Hold

Answer as a Voice Call

Answer as a Video Call



Status Label Indicates a text description of the call status.

Status Label

Talking Shows call elapsed time in MM:SS format. MM Minutes (00 – 59) SS Seconds (00 – 59)

When passing by 1 second from 59:59 counter will return to 00:00.

Count pauses whilst call is on Hold. When resuming from Hold, count resumes.

Calling ‘Calling’

Ringing ‘Incoming’

Holding ‘Hold’

Call Partner Information

Displays a name of dialled number of a call partner.

Priority Call Partner Information

High

Low

PRG 13-04-02: Speed Dial Name

PRG 20-57-04 and 20-57-03 Name in UC User Information

A number of call partner.

If the number of characters to display is too much this will be indicated by ‘…’ If this is indicated then hovering over the label with the mouse pointer will reveal the full name information.

Call Control Buttons

The following call control buttons will be usable depending on the call status.

Icon Status Description

Answer or Un-hold

Answer an incoming voice call.

Answer (Video)

Answer as a video call.

Hangup

End call in progress.

Hold

Put a call on Hold.

Swap

When user is speaking to a 2nd call, it swaps between the speaking call

to the call on hold

Transfer

Transfer a call on Hold.

Dial Pad

Displays the dial pad for sending DTMF during conversation.

Video Call

Opens a video window.

Table 4: Softphone In-Call Functions and Indications



3. When a user starts a Video call it opens a new video window. If a user closes the video window during an active call, it stops sending that users own video but the call will remain open in the other users video window.

Figure 80: Video Call Window

4. If on a call and a trunk call rings in, an indication is displayed in the upper right corner of the InUC Web Client window.

5. Click on the displayed indication (refer to Figure 55 Call Indication) to show a drop down of the ringing

call.

Figure 81: Waiting Call Indication



Placing a Voice Call on Hold

1. To place an active voice call on hold, click the Hold button in the active call area.


2. The call is placed on hold and the phone goes off hook with an intercom dial tone. The user can either hang up or begin a transfer from the intercom dial tone.

Figure 83: Dialling a Call with another call on hold



3. If the user hangs up on the intercom dial tone, the call will show on hold (refer to Figure 58 Call on Hold).

Figure 84: Call on Hold

4. Switching between a call on hold and an active call is supported using the Swap button.

Figure 85: Swapping between an active call and call on hold

Resuming or Unholding a Voice Call

1. To take a voice call off hold, click the green Answer as a voice call icon for the held call in the call area.

Figure 86: Resume or Hold



Transferring a Voice Call (Blind)

1. To Blind Transfer a voice call to another user, click on the Transfer icon.

Figure 87: Transfer Button


2. The Dial Pad window is displayed. Enter the transfer destination and click on the Transfer button. If the

transfer destination is an outside number, check the trunk access box, enter the destination number, then click the Transfer button.




Transfering a Voice Call (Supervised)

1. To transfer a voice call to another user, first put the active call on hold by pressing the Hold icon.



2. Click the Phone icon on the buddy you wish to transfer the call to or open the Dial Pad and enter a number and click Call in the Dial Pad window.


3. To perform a blind transfer of the call, click the Transfer icon as soon as the icon appears.

-Or-



4. To perform a supervised transfer of the call, wait for the transfer destination party to answer the call, announce the call, then click the Transfer icon.

Figure 91: Transfer Icon

Ending a Voice Call

1. To end a call, click the red End Call button.

Figure 92: Hangup Icon



Video Call Operation

When a user starts a Video call it opens a new video window. If a user closes the video window during an active call, it stops sending that users own video but the call will remain in the other users video window.

Figure 93: Video Call Window

The below operations are available in the video window.


End Call

End the call

Call Control Functions

Display the call control buttons

The following call control buttons will be usable depending on the call status.


Hold

Hold a call.

Transfer

Hold the call, and display call dialogue on main window. When 2nd call connected, transfer active call to holding party.

Voice Call

Switch to voice call only.

Swap

When speaking to 2nd caller, it swaps between the active call and holding call.

Camera Switch

Switch ON/OFF the transmission of the video stream.



Microphone Switch

Switch ON/OFF the transmission of the audio stream.

Visibility of own video

Switch visibility of own camera video stream on the window.

Screen Share

Start or stop the screen sharing function.

Table 5: Video Call Functions

End Video Call

When a user clicks the End Call button it closes the video window and ends the call.

Figure 94: End Call Button

Call Control Functions

Figure 95: Call Control Function Buttons

Hold

Pressing the Hold button will put the active call on Hold and both users video windows will close automatically and return to the main window until the call is resumed.

Transfer

Pressing the Transfer button will put the active call on hold and for the transferring user, close the video window and open the dial dialogue in the main window.

Voice call

Pressing the Voice Call button will switch the active video call to a voice only call. The video window is closed automatically.

End Call



Camera Switch

1. This Camera Switch button can be used to stop or resume the sending of your video stream to the other user on an active video call.

Figure 96: Camera Switch Button

Audio Switch

1. This Audio Switch button can be used to stop or resume the sending of your voice to the other user on an active video call.

Figure 97: Audio Switch Button



Visibility of Self Video

1. This will switch whether to display your own video stream in the window.

Figure 98: Self Video Button

Screen Sharing

1. Pressing this button starts a screen sharing session and allows the user to select a window or application to share. (If not already installed the user will be re-directed to the Chrome store to download the Screen Sharing plugin)

Figure 99: Screen Sharing Button



Configuration Screen

1. The configuration screen can be used to select the media device (mic and camera) to be used for audio/video communication.

Figure 100: Media Device Configuration Settings Screen

If no media device is selected then when an audio/video call is attempted the following message may be displayed.

Figure 101: Media Device Error when attempting call



Call History NOTE: Call History is supported only for Multiline Terminals. Call History is available to users logged in with the Desktop Phone mode. Clients in the Desktop Phone mode will show the call history of the controlled desktop phone. Users can also make a call to a number from the Call History list. Call History displays incoming and outgoing calls together in the order they were received or made. The Call History is displayed in descending order with the most recent call first. A maximum of 50 outgoing calls and 10 incoming calls are stored in the list. When this limit is exceeded, the oldest call is removed to make room for the latest call. Missed calls are shown in Red while answered calls are shown in Blue. Incoming calls are displayed with an arrow pointing to the left, outgoing calls display an arrow pointing to the right. Call History is refreshed when the Call History screen is opened. If a call takes place while the user is in the Call History screen, the Update button can be clicked to refresh the Call History. A free form search bar is present in the Call History screen. Searches can be made using a name or number.

1. To access Call History, click the History icon next to the user’s Profile.

Figure 102: History Icon

2. From the History screen, click on Call to show the Call History.

Figure 103: Call History List



3. To place a call to a number in the Call History list, click the number desired. The Dial Pad window is displayed.

NOTE: If the number is an external number, check the Trunk Access box.

Figure 104: Call History

4. Select OK to place the call.



Service Access Service Access allows users to Set and Cancel the following items from the InUC Web Client when they are logged in with Desktop Phone Mode.

Call Forward Immediate

Call Forward Both Ring

Call Forward Busy

Call Forward Busy/No Answer

Call Forward No Answer

Do Not Disturb All

Do Not Disturb External

Do Not Disturb Internal

Do Not Disturb Transfer

The Service Access option at the top of the screen opens the Service Access screen. From there, the user can access Call Forward, Do Not Disturb or open WebPro in another browser tab.

Figure 105: Service Access Screen Users can go directly to any of the Service Access Options from their individual links at the top of the screen next to Service Access. The arrow goes directly to Call Forward, the circle with a slash through it goes directly to Do Not Disturb and the Computer opens WebPro in a new tab.

Figure 106: Service Access Tool Bar

Call Forward

The Call Forward screen has four sections:

The Status section – shows the current Call Forward Setting.

The Action section – choose Set to set Call Forwarding or Clear to cancel Call Forwarding.

The Type section – set the Call Forward Type.

The Destination section – set the Call Forward Destination. When complete, click OK to execute the setting.



In the following example (refer to Figure 77 Service Access – Call Forward Screen on page 46), the user currently has Call Forward Busy/No Answer set to the InMail pilot, extension 5999.

Figure 107: Service Access – Call Forward Screen

Do Not Disturb

The Do Not Disturb screen has three different sections:

The Status section – shows the current Do Not Disturb setting.

The Action section – choose Set to set Do Not Disturb or Clear to cancel Do Not Disturb.

The Type section – set the Do Not Disturb Type. When complete, click OK to execute the setting.

In the following example, the user currently has Do Not Disturb set for internal calls only.

Figure 108: Service Access – Do Not Disturb Screen



Function Keys When the InUC Web Client is logged in with Desktop Phone mode, the Function Key page can show the lamp status of the function keys programmed on the controlled phone. Users can also access the function keys by clicking on them. The Function Key screen can show a maximum of 32 function keys. The Function Key page will only show keys that are actually on the phone. A phone with 12 actual keys but with 48 keys programmed in the system will only show the 12 actual keys. To Access the Function Keys page, click the Function Key button at the top of the InUC Web Client screen.

Figure 109: Function Key

1. The Function Key page is displayed showing the keys that are programmed on the phone. Accessible function keys can be clicked to access the key. For example, clicking a DSS/One Touch key for extension 119 will call extension 119.

Figure 110: Function Key Screen

2. To close the function key window, click the X on the right side of the page.



Multi Language Support The system supports Multi-Language on InUC Web Client. The supported text are fixed strings only in the web client. The supported languages are as follows:

English

French

German

Spanish

Dutch

Norwegian

Russian

Simplified Chinese

Traditional Chinese

Thai

Vietnamese

Bahasa Indonesia

Other languages are listed but not currently supported in SV9100 R8. Conditions

When a client chooses a language which is not supported, the default language will be displayed for a client.

The supported character code is UTF-8 only.

Documents

SV9100 InUC User Guide - UNIVERGE