uMobility Sales PresentationUNIVERGE Sphericall

Opening Query

▐ Are you looking to monitor and reduce your cellular phone expense?Replace older Wi-FI phones and cost thereof?Record calls for regulatory and other purposes?Are you spending a lot of money in roaming charges?

Look at the Savings Opportunities

▐ Are you looking to make cellphones as part of corporate voice network?Allow users to originate and receive calls from company number?Extend 4-digit dialing to cellular phones?Do you have coverage issues in you plant/warehouse?

Look at the Productivity Gains

1 InStat and Jupiter Research 2 Sage Research3 Forrester’s Workforce Technographics US, Canada, and UK

uMobility : A Business Imperative

▐ 40-60% of cell phone calls are made in the presence of a Wi-Fi network▐ 30% of the office calls are received on mobile phones 1

• Most business professionals already use a smartphone 3

▐ As much as 38% of enterprise IT budgets are mobile phone costs▐ The average business person uses over 6 types of communication devices and 4.8

Communication Applications 2

▐ 36% of the employees are unable to reach coworkers on the first try 2

▐ Difficulty in finding answers from the staff resulting in 12% missed deadlines per quarter 2

Control costs

Improve productivity

Too many numbers/voicemail

Service reliability

Multiple device support

Leverage existing assets

▐ Smartphone platform flexibility Multiple smart phone support

▐ Intuitive dual mode user experience Voice over Wireless LAN / Wi-Fi

“Dial via Office” over Cellular

Over-the-air activation

Tight integration with native dialer

▐ Secure

▐ Popular PBX features Dual/simultaneous ringing with Deskphone

Call waiting, hold, transfer, …

▐ Seamless network transition (to/from Wi-Fi)

Flexibility in terms of Features & Devices

Application software on Commercial hardware

uMobility Controller SoftwareuMobility Client Software

uMOM (Admin/Mgt)

uRoam/Multi-Tenant Support

uMobility :Comprehensive Solution

Varaha uRoam

Varaha Multi-Tenant Management

Worldwide Carrier-grade Support

uMCare (Support)

Savings Opportunities

▐ Cellular minutes▐ International dialing

▐ Roaming charges

▐ Trunk reduction

▐ Devices

▐ Alerts

▐ Applications

▐ Cellular minutes Using ”Friends&Family” like plans while in

cellular Use of Wi-Fi

▐ International dialing/Roaming Calls through PBX cheaper than over cellular Monthly international dialing fees Use of Wi-Fi while roaming Optimal routing by using international dial

numbers

▐ Trunk reduction Eliminating in company calls reduces overall

trunk requirement by 15% with 30% Wi-Fi use

▐ Devices Eliminate Spectralink like Wi-Fi phones Eliminate deskphones for mobile users

▐ Applications :: Alerts Eliminate pagers if used for coverage/privacy

Business Process Enhancements/Productivity

© NEC Corporation 2009Page 7

Simplified Management

Simplified Management

Consistent telecom policy enforcement for international and long distance calling

Device Management tool integrates with native phone interface to simplify provisioning of clients

Ownership and Work Flow Integration

Ownership and Work Flow Integration

Corporate numbers stay with the business on employee churn

Work flow integration allows better customer service and employee satisfaction

Allows regulatory compliance by routing calls through business network

Productivity & Accessibility

Productivity & Accessibility

Improves productivity and efficiency of mobile workers by extending the reach of enterprise communication features

Enhances reachability with better in-building coverage and single number reach with carrier identity

Savings in Business

Savings in Cell and Voice Mail Minutes

WirelineCarriers

Consumer

StrategicPartners

53 Fewer VoiceMail Minutes

360 Fewer CellPhone Minutes

$14.40$17.60

$32/Month/User

* Nortel Study** McKenzie Study

*

**

▐ Reduced cell usage:Average business pays $0.04 per minute and

uses 1,500 mins; uMobility reduces 30% usage or $18 a month

▐ Additional savings International dialing, roaming charges, reduced

trunks, reduced interconnect charges/tolls, etc.

▐ Efficiency gains Increased productivity, faster decision making, etc.

How does Wi-Fi fit in FMC?

Voice over IPSphericall

Wi-FiCellular

FMC

Feature Summary

Feature Description Value

VoIP Use Wi-Fi for in-building calls Better VQ; available signal strength

Single Number Reach

Be reachable from anywhere with only one telephone number

Improved first-call completion rates; One number to remember

Enterprise Dialing Present desk phone appearance from the cellular network

Extension dialing on cell phone

One Voicemail/MWI Voicemail left in one voicemail with message waiting

No need to keep calling back to check enterprise voicemail

PBX Features Provide advanced features to phone PBX Deskset in cell phone

Mid-call Features Mid-Call Features while in Wi-Fi network

Mid call features like transfer, etc.

Hand-off(in/out)

uMobility monitors available networks and uses best one in real-time

Auto-adapting to changing conditions means best VQ every time

Call Move (Device Mobility)

Move active call to any telephony device and back again

Make use of available resources (e.g., speakerphone) whether uMobility devices or not

Preferred Call Routing

User tags individual phone numbers for preferred network

Use PCR to tag free mobile-to-mobile calls to always use cellular network

Application Delivery MESA architecture delivers mobile applications such as Campus Alert.

Easily delivers 3rd party application to the mobile device.

Flexibility in communications & WLAN Infrastructure

NEC Communications Systems

SV8500 SV8100

SV8300 – Coming soon

Unified Communications

Manufacturer VoIP Interop

L2 Roaming

Aruba Yes Yes

Bluesocket Yes Yes

Cisco Airespace Yes Yes

Meru Yes Yes

Trapeze Yes Yes

Cisco 1200 Yes

Hawking Yes

Linksys Yes

Netgear Yes

SMC Yes

Motorola (Symbol) Yes Yes

Wi-Fi Infrastructure

Widest infrastructure SupportWidest infrastructure Support

uMobility Extended Interoperability

Infrastructure

Samsung SCM, Siemens Hi-PATH, …

IP PBX

Softswitch

Manufacturer VoIP Interop

L2 Roaming

Aruba Yes Yes

Bluesocket Yes Yes

Cisco Airespace Yes Yes

Meru Yes Yes

Trapeze Yes Yes

Cisco 1200 Yes

Hawking Yes

Linksys Yes

Netgear Yes

SMC Yes

Motorola (Symbol) Yes Yes

Wi-Fi Infrastructure

Vendor neutral solution from NECVendor neutral solution from NEC

Network Configuration

T1 or PRI

UNIVERGESphericall

SIP Stations

VoIPCarrier

VoIP/SIP

PSTN

uMobility Server

• uMobility Controller•uMobility web based administration

WLAN AccessPoints

WirelessDevices

Desk Phones

Soft Phones

Licensing Model

UNIVERGE SphericallStation Licenses (STL: 410007)

uMobility System

Smartphone: uMobility Client UsersuMobility 4 port pack (0300800)

uMobility 32 port pack (0300802)uMobility 100 port pack (0300803)uMobility 250 port pack (0300804)

uMobility 1000 port pack (0300805)uMobility 5000 port pack (0300806)

uMobility System UsersuMobility Pilot User

uMobility Reserve Users

Rule of Thumb•3 System Users per 10 client users•STL Licenses required on Sphericall•No additional licenses on uMC

Law Offices

▐ NeedLaw offices record client communication from office phone for billing,

compliance, and liability management. Legal professionals end up communicating over cellphones with clients and it is not recorded.

▐ uMobility BenefitsCall recording over cellphones using office infrastructurePrivacy – Publish office number and sign off (log off)Easy reachability as needed Inexpensive international calling

▐ ROIOne missed client log or logging effort is minimally of $100 value a monthMissed client log can be a large liability for the law offices

Clinics and Medical Offices

▐ NeedDoctors and nurses communicate to patients, pharmacies and suppliers

from office or while “on call”. Patient and pharmacy communication is recorded for billing, compliance, and liability management. The communication is not recorded if done over cellphones.

▐ uMobility BenefitsCall recording over cellphones using office infrastructurePrivacy – Publish office number and sign offEasy reachability allows operator intervention and automatic tracking

▐ ROIOperator efficiency can save thousand of dollars a monthLiability management can reduce insurance rates

Hospitals and Affiliated Doctors

▐ NeedClinics and hospitals use WLAN phones and pagers to overcome cellular

coverage issue. Many of them are using Smartphones/tablets for dedicated clinical applications

▐ uMobility BenefitsProvide a single integration work platform with deskphone Privacy – Publish office number and sign offEasy reachability allows operator intervention and automatic tracking

▐ ROIReplace dedicated phones and maintenance with inexpensive alternative

saving hundreds of dollars a year per deviceAllow multiple carrier environment servicing doctors affiliated with multiple

hospitals

Realtors

▐ NeedRealtors do not work at desk but mostly from home or road. They need

office number, access to realty company, high quality graphics Internet access, alerts on deals as well as easy reachability to clients.

▐ uMobility Benefits Integrated tablet platform allows integrated communication device with

uMobility with high graphics resolutionPrivacy – Publish office numberMESA alert allows updates on the deals in the area from realty company

▐ ROIRemove the need for desk, deskphone and related chargesProvide better customer experience with integrated tool

Support/Maintenance Techs

▐ NeedWork order related communication from office phone is recorded for

billing, time tracking, and work flow management. Technicians end up communicating over cellphones with clients or back office without record.

▐ uMobility BenefitsCall recording over cellphones using office infrastructurePrivacy – Publish office number and sign offShift management with same number use by multiple usersEasy escalation to experts from the field and video for visual inspection

▐ ROIWork flow updates can save 30 to 60 minutes of tech time every dayEffective time tracking can save money and increase billing

Insurance agents/Adjusters

▐ Need Insurance professionals do not work at desk but mostly from home or

road. They need office number, access to realty company, high quality graphics Internet access, alerts on deals as well as easy reachability to clients.

▐ uMobility Benefits Integrated smartphone/tablet platform allows integrated communication

device with uMobility with high graphics resolutionPrivacy – Publish office numberMESA alert allows easy routing updates and multimedia rich collaboration

▐ ROIRemove the need for desk, deskphone and related chargesProvide better customer experience with integrated tool

Car Dealerships

▐ NeedCar sales and maintenance professionals spend most of the time away

from desk in lot or garage in Wi-Fi coverage area.

▐ uMobility BenefitsAllow easy reach to personnel increasing sales and efficiencyKeep the company number providing continuity to potential customersHigh speed access allow easy inventory access to customers on the lot

▐ ROIA sales person can reduce 10-15% time per engagement and possibility

of a saleSales and pricing negotiation can take place securely and discreetly

with MESA

Sales Professionals

▐ NeedSales professionals give out their personal numbers. Companies

implement sales processes around the company number including tracking of all sales communication for liabilities and customer satisfaction

▐ uMobility BenefitsCall recording over cellphones using office infrastructurePublish office number and provide continuity to customer baseProvide alerts to sales and support personnel based on incoming call Implement escalation based on organization structure on calls

▐ ROIAlerts and reach increases customer satisfaction and loyalty to companyTracking helps evaluate sales effectiveness

Retail

▐ NeedRetail outlets of big and small national brands have 100 users per

outlet. They are looking for a replacement for Spectralink phones with a platform that can run applications and voice on the same device

▐ uMobility BenefitsAllow easy reach to personnel increasing sales and efficiencyKeep the company number providing continuity to potential customersHigh speed access allow easy inventory access to customers reducing

walk time that can be as high as an hour per shift per person

▐ ROIReduction walk time on the floor by 30 minutes Increase customer satisfaction, on floor purchasing and revenue

K-12 Schools

▐ NeedMany K-12 school campuses have 100 users per campus. Schools are

looking for better coverage, redundant communication for emergency and security as well as better teaching tools by including Video

▐ uMobility BenefitsWi-Fi allows redundancy with cellular network with school numberPrivacy of teachers while providing easy reach to studentsUse of Wi-Fi improves coverage

▐ ROIReplacing older dedicated phones results in hundreds of dollars of

savings per user annually Increase security, coverage and improve teaching with Video

Manufacturing

▐ NeedManufacturing plants of small and medium size manufacturers have

hundreds of mobile users. They are looking for a replacement for Spectralink phones (for coverage) with a platform that can run applications and voice on the same device

▐ uMobility BenefitsAllow easy reach to personnel increasing sales and efficiencyAvoid Picocell expenses (~$100,000 or more) and dedicated phonesBetter integration of manufacturing into company business process flow

▐ ROIReplacing older dedicated phones results in hundreds of dollars of

savings per user annuallyReduction walk time on the floor by 30 minutes daily

Next steps

▐ 2 Hour presentation with DemonstrationFeaturesFeature benefitsUse trial on a hosted system

▐ ROI calculation Spreadsheet is available on the portal

▐ Customer ConsiderationsSingle mode cellular only operation versus Dual mode operation with

VoIP In-building coverageCurrent recurring expenses on using Wi-Fi phones and replacement

benefits

© NEC Corporation 2009Page 26

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