Training material emergency management system_trend_20130429

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2013. 5. 10

Training Material

EMIS Trend

I. DEVELOPMENT OF E-GOVOVERNMENT

II. DEVELOPMENT OF US 9-1-1

III. WHAT IS IEMS?

IV. Korea 119

V. Current status and Future of EMIS in Mozambique

EMIS TREND

3

What is E-government I. DEVELOPMENT OF E-GOVOVERNMENT

United Nations (2006; AOEMA, 2005) • “‘E-Gov Strategies' (or Digital Government) is defined as ‘The employment of the Internet and the world-

wide-web for delivering government information and services to the citizens.’”

Computer Society of India (S. Palvia and S. Sharma)• “E-government is a one-stop Internet gateway to major government services. E-government facilitates

provision of relevant government information in electronic form to the citizens in a timely manner; better service delivery to citizens; empowerment of the people through access to information without the bu-reaucracy; improved productivity and cost savings in doing business with suppliers and customers of government; and participation in public policy decision-making.”

World Bank (www.worldbank.org) definition (AOEMA report)• “E-Government refers to the use by government agencies of information technologies (such as Wide Area

Networks, the Internet, and mobile computing) that have the ability to transform relations with citizens, businesses, and other arms of government. These technologies can serve a variety of different ends: bet-ter delivery of government services to citizens, improved interactions with business and industry, citizen empowerment through access to information, or more efficient government management. The resulting benefits can be less corruption, increased transparency, greater convenience, revenue growth, and/or cost reductions.”

CITIZENGOVERNMENT/

MINISTRYE-GOVERNMENT

4


ULTIMATE GOAL

Australia e-Government Strategy, Responsive Government: A New Service Agendahttp://agimo.gov.au/policy-guides-procurement/e-government/e-government-2006/

http://agimo.gov.au/policy-guides-procurement/e-government/e-government-2006/

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ULTIMATE GOALMAIN FEATURES REVIEWED BY THE UN E-GOV SURVEY

• One-stop-shop for online services• Downloadable/printable forms• Online forms• Job opportunities• Online transactions• E-mail alerts for e-participation• Really Simple Syndication (RSS) use for e-participation• Set turnaround time for government to respond to submitted

forms/e-mails

• Existence of a national website and ministerial websites (education, finance, health, labor and/or social services) & of a one-stop-shop national portal (of a Head of State website; of an e-government section)

• Sources of archived information (laws, policy documents, priorities, etc.)

• News and/or updates on government policies• Access to back office applications• Chief Information Officer (CIO), or similar officer with a

leadership role, to manage national cross-agency e-government programs/projects

• Information concerning government officials responsible for the provision of specific online services/queries

• Personal account/profile of citizens, with the objective of enhancing dialogue between government and citizens

• Information for citizens on the usage of the website

• Search feature &“Contact us” feature• Audio and video features• Multiple languages availability• Use of wireless technology to send messages to mobile

phones or devices• Security (secure link) feature available/indicated• Electronic signature feature• Online payment by credit, debit, or other card methods• E-mail sign-up option, either as a formal list-serv or simply

for news items• Existence of features to enable access for people with

disabilities

• E-participation policy or mission statement• Calendar listings of upcoming e-participation activities• Archived information about e-participation activities• E-participation tools to obtain public opinion (polls,

surveys, bulletin boards, chat room, blogs, web casting, and discussion forums, etc.)

• Citizen feedback on the national strategy, policies and e-services & provision for publishing the results of feedback

• Archive on responses by government to citizen’s questions, queries and inputsUNDESA/DPADM February 2008

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5 Stages of E-Gov Evolution I. DEVELOPMENT OF E-GOVOVERNMENT

UN-ASPA 5 Stages of e-Government

1. Emerging Web Presence2. Enhanced Web Presence3. Interactive Web Presence4. Transactional Web Presence5. Fully Integrated Web Presence

http://www.unpan.org/Library/MajorPublications/UNEGovernmentSurvey/PublicEGovernanceSurveyintheNews/tabid/651/mctl/ArticleView/ModuleId/1555/articleId/22305/Government-to-Egovernment-to-Esociety.aspx




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EMERGING PRESENCEINFORMATION IS VERY LIM-ITED, STATIC, AND BASIC

ENHANCED PRESENCEUNIDIRECTIONALCURRENT AND ARCHIVED POLI-CIES, LAW, AGENDA, ETC.SEARCH, HELP, MAP, ETC. FUNC-TIONS

INTERACTIVE PRESENCEDOWNLOAD FORMS, FILES, OTHER IN-FORMATIONLICENSE RENEWALAUDIO/VIDEO CAPA-BILITIESABILITY TO CONTACT OTHERS VIA LEAVING COMMENT OR SENDING EMAIL

TRANSACTIONAL PRESENCETWO-WAY INTERAC-TIONPAYMENT: FEE, SER-VICE, ETC.TAX REPORTSECURE PUBLIC VENDOR BIDS, ETC.

FULLY INTE-GRATED WEB PRESENCEINTEGRATION OF G2G, G2C, AND C2GPARTICIPATORY, DELIBERATIVE COLLECTIVE DE-CISION MAKINGTWO-WAY OPEN DIALOGUE, ETC.

Mozambique Overall at

Current Stage

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STAGE I EMERGING PRESENCE

A stage representing information, which is limited and basic. The e-government online pres-ence comprises a web page and/or an official website; links to ministries/departments of edu-cation, health, social welfare, labor and finance may or may not exist; links to regional/local government may/may not exist; some archived information such as the head of states' mes-sage or a document such as the constitution may be available on line, most information re-mains static with the fewest options for citizens.

A single or a few independent government web sites provide formal but limited and static information

VERY LIMITED INFORMATION ON WEB

User & Computer Web Portal

VERY LIMITED, STATIC

INFORMATION

9


STAGE II ENHANCE PRESENCE

A stage in which the government provides greater public policy and governance sources of cur-rent and archived information, such as policies, laws and regulation, reports, newsletters, and downloadable databases. The user can search for a document and there is a help feature and a site map provided. A larger selection of public policy documents such as an e-government strategy, policy briefs on specific education or health issues. Though more sophisticated, the interaction is still primarily unidirectional with information flowing essentially from government to the citizen.

Government web sites provide dynamic, specialized and regularly updated infor-mation

BASIC & ARCHIVED INFORMATION “UNIDIRECTIONAL (G=>C)”

User & Computer Web PortalINFORMATION

• GREATER PUBLIC POLICY• STRATEGY FOR AGENDA• CURRENT/ARCHIVED IN-

FORMATION• SITE MAP• HELP FEATURES, ETC.

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STAGE II ENHANCE PRESENCE

A stage in which the government provides greater public policy and governance sources of cur-rent and archived information, such as policies, laws and regulation, reports, newsletters, and downloadable databases. The user can search for a document and there is a help feature and a site map provided. A larger selection of public policy documents such as an e-government strategy, policy briefs on specific education or health issues. Though more sophisticated, the interaction is still primarily unidirectional with information flowing essentially from government to the citizen.

Government web sites provide dynamic, specialized and regularly updated infor-mation

BASIC & ARCHIVED INFORMATION “UNIDIRECTIONAL (G=>C)”

User & Computer Web PortalINFORMATION

• GREATER PUBLIC POLICY• STRATEGY FOR AGENDA• CURRENT/ARCHIVED IN-

FORMATION• SITE MAP• HELP FEATURES, ETC.

11


STAGE III INTERACTIVE PRESENCE

A stage in which the government web sites act as a portal to connect users and service providers and the interaction takes place at a more sophisticated level

Ability to directly contact officials

INTERACTION BETWEEN GOVERNMENT AND USERS

REPLY

User+

Computer

COMMENT Web Portal

User+

Computer

EMAIL

PC PC

REPLY

12


STAGE IV TRANSACTIONAL PRESENCE

A stage that allows two-way interaction between the citizen and his/her government. It in-cludes options for paying taxes; applying for ID cards, birth certificates/passports, license re-newals and other similar C2G interactions by allowing him/her to submit these online 24/7. The citizens are able to pay for relevant public services, such as motor vehicle violation, taxes, fees for postal services through their credit, bank or debit card. Providers of goods and services are able to bid online for public contacts via secure links.

Users have the capability to conduct complete and secure transactions, such as renewing visas, obtaining passports and updating birth and death records through a single government web site and “Two-Way Interaction (GC)”

User+

Computer

REQUEST/SUBMISSION Governme

ntSERVICE

• VISA• ID CARD• BIRTH CERTIFICATE• TAX• CITATION FEE, ETC.

PROCESSING AND HANDLINGPC

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STAGE V FULLY INTEGRATED WEB PRESENCE

A stage which represents the most sophisticated level in the online e-government initiatives. It can be characterized by an integration of G2G, G2C and C2G (and reverse) interactions. The government encourages participatory deliberative decision-making and is willing and able to involve the society in a two-way open dialogue. Through interactive features such as the web comment form, and innovative online consultation mechanisms, the government actively solic-its citizens’ views on public policy, law making, and democratic participatory decision making.

Governments utilize a single and universal web site to provide a one-stop portal in which users can immediately and conveniently access all kinds of available ser-vices

“Two-Way Open Dialogue”

“Participatory, Deliberative Collective Decision Making

GOVERN-MENT

OTHER SEC-TORS

BUSINESS

CITIZEN

14

Examples of the development stagesI. DEVELOPMENT OF E-GOVOVERNMENT

SOUTH AFRICA

In a 2006 policy guideline, the Presidential National Commission (PNC) identified five priority focus areas for ICT applications. These focus areas are education; health; small, medium and micro enterprise (SMME) development; e-government and associated local content production (PNC–ISAD, 2006; PNC–ISAD, 2010).

PNC 5 PRIORITY

FOCUS AREAS

EDUCATION

ENTERPRISE DEVELOPMENT

ASSOCIATED LOCAL CON-TENT PRO-DUCTION

E-GOV CON-TENT PRO-DUCTION

HEALTH

http://www.pnc.gov.za/index.php/about-the-isad/1-pnc-mandate

*Presidential National Commission on Information Society and Development (PNC-ISAD)



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SOUTH AFRICA

The diverse, wide-ranging regulatory frameworks operating in government divide control over e-government and e-development among different departments and agencies without specify-ing the power relationships among them clearly.

The ICT-governance structures leave too much space for individual interpretations of who is re-sponsible for what, leading to infighting, power struggles and paralysis within the decision-making and governance system.

• Experience/Issues/Problems: - individual and household sector: limited access to and high cost of broadband Internet, high cost of

mobile devices and services;- community sector: low levels of public access to Internet and appropriate content;- ICT sector: lack of specialised ICT skills;- e-government sector: need for revised policy and implementation strategy, stakeholder role clarifica-

tion, appropriate targets, outcomes and budgets;- e-education sector: lack of clear strategy and goals;- e-health sector: lacking monitoring and evaluation capacity aligned to ICT strategy;- e-business and SMME sector: measurement indicators lacking; and- digital local content sector: appropriate strategy and indicators lacking

Examples of the development stages

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SOUTH AFRICA• LESSON:

- leadership, coordination and integration, the presence of a coherent e-government policy, as well as sectoral strategies for, among others, education, community libraries and other local government services, are essential


여러 기관들이 서로 협조를 하는 이미지 ( 흑인 , 백인 , 황 / 혼혈인들

포함 )

17


PHILIPPINES


*LUG: Local Government Units (division below the regional level)

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PHILIPPINES

Free web-hosting for LGU websites was discontinued in 2008, thus the large number in LGUs without website

• Experience/Issues/Problems: - Websites are sometimes not available- Website visit is not enough, verification with the LGUs are sometimes conducted- Varied web design, features being looked for are sometimes not easily found


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KOREA

• Three Waves- 1. First Wave (Late 80s) :National Basic Information System- 2. Second Wave (Mid 90s): Korea Information Infrastructure (KII) Initiative- 3. Third Wave (90s~2008): Cyber Korea 21/IT839 Strategy

• Building Information Super-Highway- Optical backbone- Connect all 144 call zones- Investment ($430 mil 1995~2000)- STM + ATM + Internet


Prof. Jong Sou Park, (Korea Aerospace Univ.)[email protected]

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KOREA


10 GUIDING PRINCIPLES

• Success Factors- Strong leadership by the President- Aggressive investment- Government’s encouragement in private investment- R&D for Information Technology

Vision/Political Will• Integration• Leadership and Commitment

Customer Focus• Access• Choice• Citizen Engagement• Privacy

Common Frameworks/Cooperation• Interagency Collaboration• Financing

Responsibility• Accountability• Monitoring and Evaluation

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I. DEVELOPMENT OF E-GOVOVERNMENTExamples of the development stages

PHILIPPINES

Ranking Index Value Online Service Telecom Infra Human Capital 88 0.5130 0.4967 0.2082 0.8341

Stage I Stage II Stage III Stage IV Total% 83% 52% 37% 36% 43%

REP. KOREA



S. AFRICA



22

I. DEVELOPMENT OF E-GOVOVERNMENTMozambique EMIS



Total # ofInternet Users Internet Users % Mobile Subscribers % Total Mobile Sub-

scribers Market Size Market Growth

350,000 2 20 4,404,000 Small Fast

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Development of Online Services: INTERACTIVE PRES-ENCE

• Integrated services across sectors, including important legislation, are available

• They include obtaining an identity card, registration of motor vehi-cles, finding private employment recruitment agencies, and the payment of taxes, etc.

• Lack of infrastructure, especially broadband, remains a critical fac-tor impeding the e-government efforts, despite the progress in ex-panding services

UN E-GOVERNMENT DEVELOPMENT IN EASTERN AFRICA RATING

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MINT2OFFICIALS ELEMENT: EMIS PROVIDES A SEAMLESS, FULLY INTEGRATED WEB PRESENCE FOR THE EMERGENCY MANAGEMENT• CTS, CADS, DTS, VNPDS, etc.• Sending information to or controlling devices at a distant location• Interface with external organizations• Automated interaction and interoperability between mobile devices within EMIS• Automatic location/other information retrieval• Statistics, etc.

G2C ELEMENT: EMIS PROVIDES AN INTERACTIVE PRESENCE FOR CITIZENS• Multimedia Emergency Report• E-Occurrence

EMERGINGPRESENCE• INFORMA-

TION IS VERY LIMITED, STATIC, AND BASIC

ENHANCEDPRESENCE•UNIDIREC-TIONAL

•CURRENT AND ARCHIVED POLICIES, LAW, AGENDA, ETC.

•SEARCH, HELP, MAP, ETC. FUNCTIONS

INTERACTIVEPRESENCE•DOWNLOAD FORMS, FILES, OTHER INFORMA-TION

•LICENSE RENEWAL•AUDIO/VIDEO CA-PABILITIES

•ABILITY TO CON-TACT OTHERS VIA LEAVING COM-MENT OR SEND-ING EMAIL

TRANSAC-TIONALPRESENCE• TWO-WAY IN-

TERACTION• PAYMENT: FEE,

SERVICE, ETC.• TAX REPORT• SECURE PUB-

LIC VENDOR BIDS, ETC.

FULLY INTE-GRATED WEB PRESENCE• INTEGRATION

OF G2G, G2C, AND C2G

• PARTICIPA-TORY, DELIB-ERATIVE COL-LECTIVE DECI-SION MAKING

• TWO-WAY OPEN DIA-LOGUE, ETC.

E-government stage of EMIS

25

Definition and development of 9-1-1

• By the end of 1976, 9-1-1 was serving about 17% of the population of the United States. In 1979, approximately 26% of the population of the United States had 9-1-1 service, and nine states had enacted 9-1-1 legislation. At this time, 9-1-1 service was growing at the rate of 70 new systems per year. By 1987, those figures had grown to indicate that 50% of the US population had access to 9-1-1 emergency service numbers.

• At the end of the 20th century, nearly 93% of the population of the United States was covered by some type of 9-1-1 service. Ninety-five percent of that coverage was Enhanced 9-1-1. Approximately 96% of the geographic US is covered by some type of 9-1-1.

II. Development of US 9-1-1

Beginning of 9-1-1

1957•The first catalyst for a nationwide emergency tele-phone number

Nov, 1967 ~ 1968•FCC* met with AT&T

•AT&T* announced that it would Estab-lish the digits 9-1-1 as the emergency code

1968•Congress backed AT&T’s proposal and passed legisla-tion allowing use of only the numbers 9-1-1 when creat-ing a single emer-gency calling ser-vice

Feb, 16, 1968•the first 9-1-1 call made in the United States in Haleyville, Alabama

FCC - Federal Communications CommissionAT&T - American Telephone and Telegraph Company

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Definition and development of 9-1-1 (Cont.) II. Development of US 9-1-1

Evolution of Changes to 9-1-1 Systems and Technologies

27

Basic 9-1-1 means that when the three-digit number is dialed, a call taker/dis-patcher in the local public safety answering point (PSAP), or 9-1-1 call center, an-swers the call. The emergency and its location are communicated by voice (or TTY*) between the caller and the call taker.

Basic 9-1-1 II. Development of US 9-1-1

• The first telephone in the United States ever to receive a 9-1-1 call

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Enhanced 9-1-1 (E9-1-1) II. Development of US 9-1-1

1974• LEAA* funded program to test the cost and benefits of an Enhanced 9-1-1

program in Alameda County (N. Calif.)

LEAA – The federal Law Enforcement Assistance Administration

mid 1970s• the first national pilot project for selective routing of 9-1-1 calls. It

became operational in mid-July, 1978.

Beginning of E9-1-1

• In areas serviced by enhanced 9-1-1, the call is selectively routed to the proper PSAP for the caller’s location, and the PSAP has equipment and database information that display the caller's phone number and address to the call taker. 93% of counties with 9-1-1 coverage have enhanced 9-1-1 for callers.

• The term "enhanced 9-1-1” is not synonymous with wireless 9-1-1.

ANI ALI

Automatic Number Identification Automatic Location Identification

Phone number###-####

Ad-dress


29

Wireless Phase I & II II. Development of US 9-1-1

Wireless Phase I:• When Phase I has been implemented, the call taker automatically receives the wireless phone number. This is

important in the event the wireless phone call is dropped, and may allow PSAP employees to work with the wireless company to identify the wireless subscriber. Phase I also delivers the location of the cell tower handling the call. The call is routed to a PSAP based on cell site/sector information.

Wireless Phase II:• Phase II allows call takers to receive both the caller's wireless phone number and their location information.

The call is routed to a PSAP either based on cell site/sector information or on caller location information.

Wireless phone number Location of the cell tower handling the call

Wireless phone number Location information



• Latitude• Longitude

30

VoIP Enhanced 9-1-1 II. Development of US 9-1-1

9-1-1 Calls through VoIP:• Business and residential use of Voice over Internet Protocol (VoIP) telecommunications services is growing at a

rapid pace. Methods to bring 9-1-1 calls into E9-1-1 systems have recently become available, and NENA is leading work to develop full E9-1-1 capability for VoIP-based services.

31

Next Generation 9-1-1 II. Development of US 9-1-1

"To enable the general public to make a 9-1-1 “call” (any real-time communication – voice, text, or video) from any wired, wireless, or IP-based device, and allow the emergency services community to take advantage of advanced call delivery and other functions through new internetworking technologies based on open standards."

32

Next Generation 9-1-1 II. Development of US 9-1-1

An evolved, fully-functional, Next Generation 9-1-1 system that is accessible anytime, anywhere, from any device

33

C2 III. What is IEMS

Command • the authority vested in an individual/group for the direction, coordination, and control of personnel

Command and Control• the exercise of authority and direction by a properly designated commander over assigned personnel in

the accomplishment of the mission. Command and control functions are performed through an arrange-ment of personnel, equipment, communications, facilities, and procedures which are employed by a commander in planning, directing, coordinating, and controlling personnel and operations.

Command and Control System• the facilities, equipment, communications, procedures, and personnel essential to the commander for

planning, directing, and controlling operations of assigned personnel pursuant to the missions assigned

PERSONNELCOMMANDER COMMAND & CONTROL

POTENTIAL PROBLEMS• Providing commanders with the information they need to develop and refine command concepts

• To communicate command concepts – faithfully and clearly – down the chain of command

• To communicate discovered or impending failures of command concepts – quickly and clearly – up the chain of command

C2: Command & Control

34

C3 III. What is IEMS

PERSONNEL

Network

COMMANDER COMMAND

C3: Command, Control & Communications

35

C4I III. What is IEMS

C4I: Command, Control, Communications, Computers, & Intelligence

• C4I utilizes computers and intelligent design to automate certain processes, while allowing commanders to monitor the processes at will.

• Mozambique EMIS uses FULLY INTEGRATED systems and reaches up to the C4i standards

36

Most of C4I System is composed of 8 modules such as AVL, CAD, Call handling. But IEMS (Integrated Emergency Management System) has 13 core modules and additional 25 modules.All those modules will provide all data such caller or vehicles, radio location and statistics for prompt and proper decision in emergency situation so as to reduce the human and property damages.

Beyond C4I III. What is IEMS

To respond all emergency situation in accuracy and prompt, All organization’s personnel, equipment resources related disasters and the related sectors data is integrated using the various recent communication and software technology. To cover the regional organization from bottom to top, this system makes emergency data flow like river between organization using information technology resources for effective and efficient management.

Nowadays, Emergency situation happens not only natural disasters such as flood, typhoon and tsunami but also man-made disasters such as fire, rescue and ambulance anytime at anyplace . To secure the people from those disasters, the proper emergency management is essential as the emergency requirements

To take measures in systematic and effective way to emergency situation, All resources information of related sector such as personnel, equipment and special devices should be managed in database to find and retrieve easy in emergency situation. Also those resources must control in effective method in emergency conditions. To support those tasks, the location of personnel and equipment resources such as vehicles, communication devices should be traceable in short time.

In emergency situation, the human and materials resources should be used in systematic and sequential process. The application of the information technology is different in capacity and method as the emergency situation and considered its efficiency as its conditions. The social system such as law, regulation and institution can solve the conflict between public and private interest in emergency situation.

37

Quick disaster management III. What is IEMS

Man-made disaster (fire, rescue, accidents, traffic crash..)

Disease (bird flu..)

EmergencyEmergency ManagementManagement

SystemSystem Integrated Integrated

People (officer, Volunter)

Equipment (radio, rescue, vehicles)

Location (pubic phone, mobile phone)

H/W, S/W (capacity, solutions, operating system..)

Process (Task, Procedures..)

Technology (Communication, Software, Database)

People (Attitude, Skill, Training, Education)

Institution (Law, regulations)

Resources (equipment, people, sectors..)

Region (central, state, city, section…)

IT Technology (hardware, software..

Organization (fire &rescue, ambulance, police)

38

Efficiency and effectiveness III. What is IEMS

Saving BudgetSaving Budget Dispatching time within 30 second Dispatching time within 30 second

Smooth cooperation with related sectorSmooth cooperation with related sector Prank call : 83.9% to 13.9 %Prank call : 83.9% to 13.9 %

Call handling Command & controlData anagement

Call handling Command & controlData anagement

Saving budget and personnel

Saving budget and personnel

Effectivecommand &

controlmanagement

Effectivecommand &

controlmanagement

Integrated Command & Control Center

Integrated Command & Control Center

Recognizing call locationEffective call handling processCCTV interfaced with call location

Recognizing call locationEffective call handling processCCTV interfaced with call location

Reduction of response timeReduction of response time

Quick recognition

of disaster area using GIS

Quick recognition

of disaster area using GIS

Reduction false

(prank) call

Reduction false

(prank) call

Well cooperation with fire,

ambulance and disaster related

sector

Well cooperation with fire,

ambulance and disaster related

sector

Efficient disaster

related resource

management

Efficient disaster

related resource

management

39

Prevention of prank call III. What is IEMS

• The Case of Daegu Metropolitan Fire Fighting Headquarters in Korea,

• Integrated Emergency Management System increased the response efficiency and minimization of unnecessary resources

Prank CallsTotal Calls

After SystemAfter SystemBefore SystemBefore System

800,000

700,000

600,000

500,000

400,000

300,000

200,000

100,000

0 1998 1999 2000 2001 2002 2003< Number of 119 Calls & Prank Calls >

(Cases)

(Year)

Total: about 27% Total: about 27%

Prank: about 70%Prank: about 70%

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Saving social cost III. What is IEMS

Integrated HQ-level command

& control

Integrated HQ-level command

& control

Separate station-level command &

control

Separate station-level command &

control

Saving personnel

Saving management cost

Improving administration effectiveness

Effects of saving budgetEffects of saving budget

Saving the

recovery cost

caused big

disasters

Saving the

recovery cost

caused big

disasters

Quick response to

disasters with efficient system

Quick response to

disasters with efficient system

Separate call handling & resources management

Separate call handling & resources management Saving recovery cost Saving recovery cost

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C&C Center with IEMS III. What is IEMS

42

C&C Center with IEMS III. What is IEMS

• Interface with traffic monitoring cameras to get road condition

Automatic dispatch team organizing

Move/standby planning

GIS-based dispatch support

• ACD Switch• CTI Server• ARS Server• TTS• Recording Device

• Moving C&C Center

Dispatch squat Control transfer

• AVL/MDT • Integrated wireless control

• Call center • Disaster monitoring cameras

Caller location Identification

Display Disaster area

DispatchCommand

DispatchTeam Organizing

Call Taker

Disaster Site

Field Control Station/branch

Command receipt

Related Gov.

Pub. Offices

Disastermonitoring camera

Integrated wireless control

EmergencyCall

Address Info.Address Info.

43

Informatization of Emergency Management in KoreaIV. Korea 119

1996 ~ 2004 2005 ~2010 2011 ~ 2014

Planning Emergency

Management System

Planning Emergency

Management System

119 Caller Location

Information System

Mobile phone Location Information System

Pinpointing location of mobile phone callerPilot and Spreading

Spreading NationwidePilot (Daegu,Chungbuk)

119 Emergency Center

Service improvement for the persons who have speech disorderEnhancement of Emergency Reporting Center

Firefighting Activity Information System

Integrated Management of National Firefighting Activity InformationCollecting Information by DB connection

Extension and Enhancement of Emergency Rescue Standard SystemExtension and Enhancement of Emergency Rescue Standard System

System Standardization by Pilot System and ExtensionEnhancement of Emergency Rescue Standard System

U-119 System

Reinforcement of Response performance by U-safety call and Remote-Video First Aid

Firefighting Public Service Information System

Firefighting Public Service Information System for Central/CityBuildings DB Construction (1st~4th phase)HazMat DB Construction

119 Call Receiving System Implemented in 9 cities/provinces

Emergency Management SystemEmergency Management System

JejuChungbukChungnamDaeguSeoul

GwangjuUlsanDaejeonBusan

Aerial Rescue Response System

Aerial Rescue Response SystemCentral 119 Dispatch Supporting System

Plan for other cities/provinces

Enhancement of Caller Location System

System Enhancement and High-Availability

Enhancement of Firefighting Public Service Information System

Construction of Portal ServiceConstruction of Ubiquitous Firefighting object DB

Organizing Integrated Firefighting Administration Management

Firefighting Equipment Management System

Field Support and System Enhancement by New Technology

Integrated Call Reporting SystemDisaster Field Video Monitoring SystemIntegrated Location Information SystemRescue Control System3D based Firefighting SimulationReal-time Monitoring System for HazMat Vehicles

GwangjuDaeguBusanGyeongnamJejuGyeongbukGangwonJeonbuk

IncheonJeonnam

Unification and Enhancement of 119 call

Unified emergency calling number related to disaster/incident to 119

ICities/Provinces Central

44

Emergency Rescue Standard System (ERSS) IV. Korea 119

This system consists of 119 reporting, automatic caller location identification, the nearest dispatch team organization, command and control and site support system to ensure prompt disaster response on site

45

Nationwide implementation of Emergency Rescue Standard System is one of six main tasks of ‘BPR/ISP for the 2nd Implementation of National Emer-gency Management System (Mar. 2005)’

History of ERSS

Step 1

• Main System Development (12. 2005~11.2006)• Development of main functions (119 call receiving, dispatch teaming, command and con-

trol)• Reestablishment of emergency management standards according to changes of law,

regulations and technologies

Step 2

• Additional Function Development and Pilot System (3. 2006~12. 2006)• I/F with NEMA and mobile functions for field support• System redundancy for non-stop duty performance

Step 3

• Nationwide extension (2007~)• System implementation in cities or provinces besides of pilot areas• Extension considering with budgets and existing H/W persisting period

IV. Korea 119

46

Main features of ERSS IV. Korea 119

Category Description

Main System

Call Taking System119 Call Taking, Emergency Cases Registration, Cases

Management and etc.

Computer Aided Dispatch SystemDispatch teaming, Dispatch Command, Receiving Com-

mand, Case Closing and etc.

Dissemination SystemRelated Org. Management, Dissemination Messages

Management and etc.

Command & Control SystemCommand and Control, Dispatch Team Management, Ve-

hicles location Management and etc.

Supporting

System

Supporting Information SystemEquipments, Buildings, Hydrants, and Resources Man-

agement

Reports Management System Reports Management

I/F System

Statistics Management System Statistics Management

I/F with National Emergency ManagementBuildings, Citizens information and other information

Management

Common

System

GISPinpointing caller/emergency case/vehicles location on

digital map

MDT(Mobile Data Terminal)Installed at vehicles with GIS map, GPS, communication

function with center

Floor Plan Management Buildings’ Floor images management

I/F with Special Devices ․I/F with CCTV or other special devices

System Management Shift, Code Management

47

Benefits of ERSS

Protection of Citizens’ safety and property with more prompt and accurate duty performance

Efficient and effective information sharing and cooperation with standardized sys-tem in nationwide

Increasing the rescue rate of emergency patients with quality management for rescuing duty

Easier field activities and efficient statistics management with hydrants informa-tion

Improving citizens’ satisfaction with the predictable emergency and rescue service

Prompt and effective field activities with intelligent dispatch commanding and control system

Achievement of infrastructure for green E-government with information utilization and reconstruction

Standardized working process and information sharing

Decreasing costs with SW reuse and standardized maintenance system

Flexibility and expandability of system interface with the standardized I/F system

Advancement of emergency management with citizens’ participation

IV. Korea 119

48

1) Call Taking System (CTS)

• Create Call Card by receiving emergency reports and registering incidents

2) Computer Aided Dispatch System (CADS)

• Give orders by selecting appropriate Dispatch Resource according to the contents of Call Card, and

close the incident when incident processing is concluded. Monitor all response activities for incident

processing and support optimal response activities by giving additional Dispatch Order, if necessary

3) Geographic Information System (GIS)

• Display information of the caller location, the incident location, Dispatch Resource (Police Station,

Fire Station, Patrol Cars, Fire Vehicles, Ambulances, etc.), and geography on Digital Map through the

integration with CTS and CADS.

4) Dispatch Taking System (DTS)

• Display incident information by receiving Dispatch Order from CCC, and report the results after

performing necessary activities for incident processing. And also report CCC the results after

receiving directly reported incidents and completing incident processing.

5) Automatic Vehicle Location System (AVLS)

• Manage vehicle location information to track the location of vehicles by automatically collecting

vehicle location information in real-time

Mozambique’s EMIS Major Functions (1)V. Current status and Future of EMIS in Mozambique

49

6) Wanted Car Management System (WCMS)

• Manages the wanted car information

7) Information Management System (IMS)

• Manage Incident Information, Resource Information, Agency Information, Building Information, etc.

that are used in all EMIS systems

8) Report and Statistics System (RaSS)

• Create statistics and report data, including incident information and call reception information,

accumulated through the EMIS system.

9) Mobile Vehicle Number Plate Detection System (Mobile VNPDS)

• Help crackdown on wanted vehicles by automatically recognizing the License Number Plates of

vehicles running on the roads.

10) Mobile Data Terminal System (MDTS)

• Receive dispatch order information transmitted via vehicles, and report the field situation and

handling results

Mozambique’s EMIS Major Functions (2)V. Current status and Future of EMIS in Mozambique

Copyright © 2013 Samsung SDS Co., Ltd. All rights reserved50

Create Call Card by receiving emergency reports and registering incidents

The main screen of CTS consists of a window that displays information for the receipt of incidents, a window for information input, etc.

① Window of displaying report information② Window of displaying the list of incidents in process③ Window of displaying the Call List waiting for call taking④ Window of typing in detailed incident information⑤ Window of displaying SOP

Call Taking System (CTS)V. Current status and Future of EMIS in Mozambique


Give orders by selecting appropriate Dispatch Resource according to the contents of Call Card, and close the incident when incident processing is concluded. Monitor all response activities for incident processing and support optimal response activities by giving additional Dispatch Order, if necessary

The main screen of CADS consists of a window of displaying the list of incidents, and a window of displaying command and control contents.

① Window of displaying the list of incidents in process② Window of displaying Dispatch Team by incident③ Window of displaying incident information④ Window of displaying the list of dispatch orders

Computer Aided Dispatch System (CADS)V. Current status and Future of EMIS in Mozambique


Display information of the caller location, the incident location, Dispatch Resource (Police Station, Fire Station, Patrol Cars, Fire Vehicles, Ambulances, etc.), and geography on Digital Map through the integration with CTS and CADS

The main screen of the GIS system consists of a window of displaying GIS, a window for a map control menu, and a window of displaying the conditions and results of searching objects on the map.

① Window of a map control menu② Window of displaying a map③ Window of displaying search conditions④ Window of displaying search results

Geographic Information System (GIS)V. Current status and Future of EMIS in Mozambique


Display incident information by receiving Dispatch Order from CCC, and report the results after performing necessary activities for incident processing. And also report CCC the results after receiving directly reported incidents and completing incident processing

The main screen of DTS consists of a window of displaying Digital Map, a window of displaying the list of dispatch orders, and a window of displaying incident in-formation.

① Window of displaying a map② Window of displaying the list of dispatch orders③ Window of displaying incident information

Dispatch Taking System (DTS)V. Current status and Future of EMIS in Mozambique


Manage vehicle location information to track the location of vehicles by automatically collecting vehicle location information in real-time

AVLS’ main screen consists of a window of displaying a service menu, a window of displaying the AVL list, a window of displaying AVL connection status and connection configuration.

① Window of displaying a service menu② Window of displaying the AVL list ③ Window of displaying AVL connection status④ Window of displaying AVL Configuration ⑤ Window of displaying the GPS reception cycle

Automatic Vehicle Location System (AVLS)V. Current status and Future of EMIS in Mozambique


Manages the wanted car information

WCMS’ main screen consists of a parameter box area, a wanted car list area, a wanted car information area and function buttons.

① Parameter box area② Wanted car list area③ Wanted car information area④ Function buttons

Wanted Car Management System (WCMS)V. Current status and Future of EMIS in Mozambique


Manage Incident Information, Resource Information, Agency Information, Building Information, etc. that are used in all EMIS systems

The main screen of the IMS system consists of a window of displaying log in user information, a window of displaying a menu for types of information to be managed, a window of displaying the detailed information list, a window of displaying an information correction menu, and a window of displaying detailed information.

① Window of displaying user information② Window of displaying a detailed information menu③ Window of displaying the detailed information list④ Window of displaying information search⑤ Window of displaying an information correction menu⑥ Window of displaying detailed information and correction

Information Management System (IMS)V. Current status and Future of EMIS in Mozambique


Create statistics and report data, including incident information and call reception information, accumulated through the EMIS system

The main screen of RaSS consists of a window of displaying user information, a window of a detailed information menu displaying the category of statistics data, and a window of displaying detailed information.

① Window of displaying user information② Window of displaying a detailed information menu③ Window of displaying detailed information

Report and Statistics System (RaSS)V. Current status and Future of EMIS in Mozambique


Help crackdown on wanted vehicles by automatically recognizing the License Number Plates of vehicles running on the roads

Mobile VNPDS’ main screen consists of a window of displaying the images of ac-quired vehicles, a window of displaying vehicle speed data, a window of display-ing the results of vehicle recognition, and a window of displaying the recognition history

① Window of displaying the images of license plate number acquisition② Window of displaying vehicle speed data③ Window of displaying the results of license plate number recognition④ Window of displaying the Recognition history

Mobile Vehicle Number Plate Detection System (Mobile VNPDS)V. Current status and Future of EMIS in Mozambique


Receive dispatch order information transmitted via vehicles, and report the field situation and handling results

MDTS’ main screen consists of a window of displaying Digital Map, a window of displaying the list of received dispatch orders, a window of displaying incident information, and a window of displaying a menu.

① Window of displaying a map② Window of displaying the list of dispatch orders③ Window of displaying incident information④ Window of displaying a menu

Mobile Data Terminal System (MDTS)V. Current status and Future of EMIS in Mozambique


PRM CCC PRMCCCSENSAP

CCC

Maputo Matola

3.Vehicle Registration Office 4.INGC 5.Weather Agency

7.Telephone Service Provider

6.Broadcasting Station

CENOE

INGC

1.MINT/PRM

Web Portal

MINT

8.Mobile Service Provider

LBS System

Mobile Service ProviderEMIS

2.PRM HQ

e-occurrence

PRM HQ

Weather Information System

Weather Agency

Vehicle Information Management System

Vehicle Registration Office

Broadcasting Equipment

BroadcastingStation

PBX/LBS System

Telephone Service Provider

Fixed Phon

e

SENSAP CCC

• Various kind of method to request help in distress• Focused on call taking and dispatching

• Various kind of method to request help in distress• Other auxiliary system to strengthen the

organizations capacity• More focused on information management and

utilization

EMIS vs. 9-1-1V. Current status and Future of EMIS in Mozambique


Mozambique’s EMIS FutureV. Current status and Future of EMIS in Mozambique

2013 20XX

Entire Mozambique

• Maputo• Matola