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The Henson Group received password reset and account unlock calls frequently, which hindered the help desk from focusing on other important tasks. Users also had to wait unproductively till the password reset ticket was attended. By deploying ADSelfService Plus – the web-based, self-service password reset management solution for Windows Active Directory – users were able to manage their passwords securely and easily without help desk intervention. ADSelfService Plus has completely automated the password management process releasing valuable help desk manpower.
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