The Future of Learning: Embracing Emerging Trends and Technology Advances to Drive More Effective Training

The Future of Learning: Embracing Emerging Trends and

Technology Advances to Drive More Effective Training

Kerry Brown

SAP

Agenda Impact of Learning on the success of your organization

Innovation and consumerization of IT and its impact on Learning

Changing demographics of the workplace

Change Management essentials/Resistance to Change

User Experience and User Adoption

Learning Perspectives & Trends now and looking forward

Learning: Anywhere, Anytime, and All the Time

Learn how to measure the impact of training (or the lack of training) in your organization

Take a look at examples of successful training programs and the tools used by customers

to succeed

2 © 2014 SAP SE or an SAP affiliate company. All rights reserved.


Industry Research Confirms It

Companies Who Embrace Learning

Outperform Their Competition

Innovation

Productivity

Time to Market

Quality

Future-Oriented

Profitability

Source: Bersin & Associates

46% more likely to be

first to market

37% greater

employee

productivity

34% better response to

customer needs

26% greater ability to deliver

“quality products”

58% more prepared to

meet future

demand

17% more likely to be

market share leader



Me?

In-memory Speed

Mobile Reach

In-memory Speed

People Collaboration

Mobile Reach

In-memory Speed


Innovation Focus at SAP


Workforce Shift

By 2020, up

to 50% of the

workforce will

be Millennials

77 million Boomers

are exiting

the

workforce What is

your plan?


2020

Traditionalists 1%

Zoomers, 22%

Gen X, 20%

Millennials, 50%

Gen 2020, 7%

0% 10% 20% 30% 40% 50%


Transformation Levels = Expectations Management

Complexity/Risk

Be

nefi

ts P

ote

nti

al

3. CROSS-FUNCTIONAL REENGINEERING/INTEGRATION

4. TRANSFORMATION

1. LEGACY SUBSTITUTION

2. PROCESS STANDARDIZATION/ ENHANCEMENT


Adapted from Remy S. Leeuwin’s “Organizational Change”

User Adoption = Key to Business Value


Relationship: Training Spending and Project Success

n = 515 Respondents are IT managers responsible for 515 IT projects

Source: IDC’s Training Impact on Projects Survey, 2011

To move from 50%

to 80% success rate

Add 1.5% of project budget

to training


Scale of Change What Is Required for User Adoption?

Scale of Change

1 1098765432

Communications

People Transition Planning

Perf Mgmt/Incentives and Rewards Alignment

Skills & Competencies Alignment

Leadership and Sponsorship Alignment

Assessment/Monitoring/Measurement

Job/Organization Alignment

Minor

changes

Small

change to

role

Large

change to

Role

Complex

new job

processes

Email or Briefing Documents

Quick Reference Cards

eLearning/Computer Based Training

Instructor Led-Training

New

role

Project Team Training

Virtual classroom/video conferencing

SALES BACK OFFICE


PLAN BUILD RUN

SUSTAIN OPTIMIZE INNOVATE

Performance Management

More Change to

Business Process/

Attrition

Change to

Business Process

Initial

Decision

Expert

Functional

Additional

Functions

Sub-standard

Go-

Live

Source:: Adapted from META Group

12-18 months 18-24 months 2-8+ years

Us

er

Pe

rfo

rma

nc

e

End-user performance

degrades without

continuous training

TRANSFORM OPTIMIZE INNOVATE SUSTAIN


Design Thinking = Work with People in Mind

WHAT IS DESIGN

THINKING?

A human-centered

approach to innovation

used to discover opportunities,

inspire potential, and create a

solution roadmap jointly with

our customers. It is an insight-

based method to engage with

customers via workshops at the

various levels in the

organization.


We’re Taking It Personal …

https://preview.cyrenea.com/appui/SAPPersonas-SAP/SAPPersonas/index.html


Seeing Is Believing


The World Is Changing

Consumer user experience is the new standard for learning, sharing, teaching …

UX = UI + User Adoption


Social Informal Learning

Instructor-Led Training

eLearning Programs

Web Conferencing

Discussion Boards

Job Aids

Wikis

Podcasts/Videocasts

Business Games

Open learning

Crowd sourcing

Traditional Formal Learning

Traditional vs. Social


Learning 360

Me

Open

Personalized

Accredited

Social Crowd-

sourced

Enhanced

Available

Accelerated


Me as a Learner

Me

• Social

• Open

• Accredited

• Personalized

• Accelerated

• Available Me


Me as a Teacher

Me

• Social

• Open

• Crowd-sourced

• Accelerated


Anywhere and All the Time

Me


Every Employee

is a Teacher

Every Employee

is a Lifelong Learner

Anywhere, Any Time, Anything


SAP Enabling Successful Adoption

Introduction/Integration: User

Adoption & Gaming (ERPSim)

Strategy & Coaching: User adoption

and performance (SAP Services)

Documentation: Authoring and

Performance Support (SAP Productivity

Pak)

Learning Management:

SF Learning

Communication/Collaboration:

uAlign/SAP Jam

Acceleration/Blended Learning:

Learning Hub/Knowledge Accelerator

Validation: User Performance

Monitoring (SAP UEM by Knoa)

Gaming/User

Adoption

(ERPSim)

Jam Documentation

(SPP)

OCM Setup

& Launch Change

Monitoring

Interventions Setup Monitoring Analysis

Stakeholder Management

Performance Management

Communications

Skills & Competencies

Organizational Alignment

Governance

Consulting

Learning

uAlign Learning

Hub


Increase Your Employees’ Productivity Level


Knoa = User Adoption Snapshot


0

25

50

75

100

Knowledge Leakage: Skills degrade over time

Training Lifecycle … Essential Over the Long-Term

Skill wanes

People move

Processes change

Technology changes

New hires know “less”

Impact is dramatic …

Between 10-30%

capability per year

Team Skill

Source: IDC, Knowledge Leakage: The Destructive Impact of Failing to Train on ERP Projects (IDC # 236130, July 2012).

Replacement Workers Trained to 60%

91

71

53

41

78

24

Team skill @ 30% leakage Team skill @ 10% leakage

Goal — 100%

Year 3 Year 6 Year 1

By year 6 — it has only 24%

Year 3 — organization has 41% of its original capability


SAP Learning Hub

Subscribe Practice Unlimited access to course

handbooks, e-learning, and

the latest training

Optional live access to

training systems

Experience

Collaborate

Register as individual learner,

certification program, or build

project team-specific curriculum

Participate in online learning

rooms and social networks


Super Users

Training Lifecycle Communities of Practice

Upgrade/Expansion Go-Live

10

0%

Sk

ille

d

GO

AL

Kick-off

End Users

Administrators Project Team

Executives Sponsors

Kick-off Go-Live

Communities

of Practice By:

• Role, function

• Geography

• Line of business

Source: Cushing Anderson

SAP Education Webinar – Training Impact on Project Success and Long Term ROI

August 22, 2012

Pres. Note

Slide Note


Enablement, Transformation, and Sustainability

Business process functions

One Driver

Help Desk

Tech Support

Business Stakeholders/Process Owners

Super user Monitoring Mentoring Listening

Reporting Refining Listening

Peer to peer support Continuous Training

Organizational Change Management

Business Process Improvements Enablement

Co

urt

esy: M

ich

ae

l D

oan

e &

Asso

c


Building Value

Driving Business Results Through Learning

Most effective

learning delivery

More and better

content Population to train



Knowledge is continuous


"Whosoever desires constant

success must change his

conduct with the times"

Niccolo Machiavelli

“Whosoever desires constant

success must change his

conduct with the times.”

Every Business Must

Become

a Learning Organization

Goal: Employee-Driven

Learning Organizations

Our Vision


Where to Find More Information

SAP Education Information: www.sap.com/training-education/overview.html

Contact your SAP Services Education Account Manager

1-888-777-1727 (option 1) or email [email protected]

Benchmarking and Best Practices Surveys: https://valuemanagement.sap.com/#

SAP Jam Collaboration Tool

http://sapjam.com/

http://www.sap.com/training-education/overview.html



mailto:[email protected]

https://valuemanagement.sap.com/

https://valuemanagement.sap.com/

http://sapjam.com/


7 Key Points to Take Home

User performance drives ROI

Changing demographics and workplace

requirements are changing how we learn

Change is led and managed by the people who

lead and manage your business every day

4 main reasons people resist change:

Didn’t know, weren’t able, weren’t involved,

weren’t willing

The definition of learning has changed: it’s not

an event, it’s continuous

Measurement drives efficiency and effort

Learners and learning organizations thrive

Thank you

Kerry Brown

[email protected]

@KerryBrownSAP

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