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Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran

Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

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Page 1: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Embracing Emerging TechnologyA Planning TemplateMark Warner and Brian Pesis, Plante Moran

Page 2: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Agenda• Overview of select Emerging Technologies: • Blockchain • Robotic Process Automation • Business / Data Analytics• Performance Management• Internet of Things

• Framework/Process to Plan and Budget for these technologies.

Page 3: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

50 years of Technology Changes• 1968 – Computer mouse (commercialized by Apple in ‘84)*• 1970 – Floppy disk is developed*• 1977 – Apple’s first computer*• 1981 – IBM personal computer (MS‐DOS)*• 1993 – PDA (Personal Digital Assistant)*• 1998 – eCommerce takes off*• 1998 – MP3 player*• 2000 – Bluetooth*• 2002 – Digital camera on cell phone*• 2004 – 3G cellular network service*• 2007 ‐ iPhone• 2012 – 3D printing*• 2015 – Health watch• 2019 – 5G networks and smartphones* Source:  Consumer Technology Association 

Page 4: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Technology Incubator Framework

Plan Prepare Pursue

Page 5: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

PLAN – Prepare ‐ Pursue

The mayor walks in Monday morning and says “We need a new flux capacitor, I heard a city in Texas has one……..”

What do you do??

Education Research Visioning

Page 6: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Plan – PREPARE ‐ PursueSo, now its Tuesday and the mayor says “Great, glad you’re on board with my flux capacitor idea.  Now tell me why you need 2 

gazillion dollars to do this?

What do you say?

Business Case Plan Support Requirements

Plan Deployment

Page 7: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Plan – Prepare ‐ PURSUEAnd now its Wednesday and at the council meeting, the mayor asks “now that we gave you an open checkbook, how are you going to 

do it?”

What do you do??

Manage Execution

Evaluate ROI

Lessons Learned

Page 8: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Emerging Tech ‐BlockchainDeepak Agarwal

Page 9: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

What is Blockchain?

A blockchain is a digital, distributed ledger of transactions, using consensus algorithms to facilitate trust throughout the network.

Page 10: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

cryptocurrency

The requested transaction is broadcast to a P2P network consisting of computers, known as nodes 

ValidationThe network of nodes validates the transaction and the user’s status using known algorithms

A verified transaction can involve cryptocurrency,contracts, records, or other information

Someone requests a transaction

Once verified, the transaction is combined with other transactions to create a new block of data for the ledger

This new block is then added to the existing blockchain, in a way that is permanent and unalterable

The transaction is complete

Has no intrinsic value in that it is not redeemable for another commodity such as gold

Has no physical form and exists only in the network

It’s supply is not determined by a central bank and the network is completely decentralized

x

x

x

Blockchain:  How does it work?

Page 11: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Blockchain in Mature Industries

Finance

‐ International Payments‐ Instantaneous, low‐cost

‐ Banking

Healthcare

‐ Medical device and pharmaceutical supply chain‐ Secure access to patient records‐ Faster claims adjudication and payments

Real Estate

‐ Title insurance‐ Reducing fraud, bringing transparency

‐ Realtor‐ Smart contracts between tenants, 

sellers or buyers

Insurance

‐ Coverage‐ Comprehensive, secure and interoperable 

repository of health information‐ Claims Management

‐ Instant update and verification of information

Page 12: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Blockchain in Government• Record Keeping• Property Deeds• Procurement Contracts • Elections• Driving License • Tax payments • Tracking homeless residents

Page 13: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Blockchain A blockchain‐based government has the potential to solve legacy pain points and enable the following advantages:

• Secure storage of government, citizen, and business data

• Reduction of labor‐intensive processes

• Reduction of excessive costs associated with managing accountability

• Reduced potential for corruption and abuse

• Increased trust in government and online civil systems

Page 14: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Robotic Process Automation (RPA)Brian Pesis

Page 15: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

What is RPA?• A software robot (bot) that automates repetitive rule‐based actions performed electronically.

• A digital worker that supplements or replicates work done by a real person.• A script that completes tasks quickly and with a low error rate.

Page 16: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

RPA in Mature Industries

Manufacturing

Banking

Retail

Federal Government

Local and State 

Government

Page 17: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

RPA in Government

All organizations Public sector

Board actionsAssessing & permitting

Court filingsCode enforcement

PayrollBudgeting

Bank reconciliationRecruitingOnboardingProcurement

Accounts Payable

Page 18: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

18

Example: Accounts payable

Page 19: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

RPA Marketplace• By the end of 2020, 72% of organizations are expected to have started their RPA journey.

• By 2021, 4 million robots will be doing office and administrative work as well as sales and related tasks. 

• By 2023, RPA services are expected to reach $12 billion.

Page 20: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Business/Data AnalyticsJilson Schlachter

Page 21: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

What is Data Analytics?

21

Relevant Information

Relevant Information

Actionable InsightsActionable Insights

SmarterDecisionsSmarter

Decisions

BetterOutcomes

BetterOutcomes

Page 22: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

ITMaturity to Enable Your Analytics VisionLevel 1

OpportunisticLevel 2Siloed

Level 3Enterprise

Level 4Predictive

Level 5Prescriptive

What Happened?

Why did it Happen?

When Will it Happen?

How do we Make it Happen?

• Data is compiled at an individual level

• No consistency• No governance

• Data is compiled at a department level

• Data sharing is limited

• Each department has its own interpretation

• Data combined and standardized across the enterprise

• Data governance becomes important

• Insight gained across data domains

• Data supports decision making

Hindsight Insight Foresight

• Data driven analytics

• Proactive decision making

• Data drives policy

Page 23: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Data Analytics in Government• Budget vs Actual• Staffing models• COVID‐19 case tracking• Program/Initiative tracking• Asset Monitoring• Financial Accountability of Funds• Public population counts and services provided• Student evolution and workforce tracking

Page 24: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Integrated business planningData driven decision making• Data driven planning and assumptions• Focused on future planning and forecasting• Provides calculation capability to incorporate leading forecasting and predictive capabilities into planning

• Up to date and increases efficiency in necessary business functions

Free to answer critical business questions• Answers “what – if” and “where are we going?”• Ensure organization wide connected alignment on plans and drives accountability

24

Page 25: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Performance ManagementEthan Rold

Page 26: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

What is Performance Management?

Data Driven

Modeling

ConnectPlanningFunctions

DecisionSupport

PlanningAutomationEfficiency

• Data driven analytics tool that support models across multiple business planning functions.

• Increases insight to drive decision making and planning collaboration in real time • Automates manual spreadsheet driven activities for time savings

Page 27: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Performance Management in Mature IndustriesBusiness Systems

ERP

HRIS

Procurement

• Visualization• Performance 

Monitoring

• Detail analysis• Data capture• Standard model

Planning analytics Reporting

Business Intelligence

Data Warehouse

Advanced analytics

Distributed reports

Page 28: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Performance Management in Government

• Annual operating plan• Rolling forecasts• Scenario planning• What‐if analysis• Human capital planning• Capital asset planning

• Fee/rate setting• Fleet management• Capital asset management• Financial consolidation• Appropriations planning• Overhead allocations• Fund spend management• 10 year forecast

All IndustriesAll Industries GovernmentGovernment

Page 29: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Performance Management• Predictive and AI Assisted planning is projected to become 

commonplace Most vendors already have a predictive or AI “plug in” to their solution

• Average 2 weeks hard dollar time savings over manual spreadsheet processes 

• Scalable solutions to support single departments or entity wide planning requirements

• In model version management and “what if” analysis creates efficiency in understanding your business

Today and tomorrow’s performance analytics solutions drive timely and powerful decision making by integrating computing and business user intelligence around data. 

Page 30: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Internet of Things (IoT)Brendan Hogan

Page 31: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

What is the Internet of Things?• System of devices connected to the internet• Can be used without human interaction• Typically used to gather data or control an environment

Page 32: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Internet of Things in Mature Industries• Oil & Gas: Remote sites can be monitored through sensors 

without on‐site human presence• Retail: Customer smartphone data can be used to target 

customers with offers based on their movement within stores• Smart Homes: Consumers can control lighting, blinds, heat, 

security systems, and more• Insurance: In‐vehicle tracking devices• Medical: Collecting and sending patient health data from heart 

monitors and pace makers. Consumers using fitness trackers and sleep trackers. 

Page 33: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Internet of Things in Government• Intelligent traffic signals• Smart parking management • Track public transportation• Infrastructure sensors• Advanced metering infrastructure (AMI)• Smart grids• Sanitation bin sensing• Storm drain monitoring

Page 34: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Notable City IoT and Smart City ProjectsCity Project

Denver, CO Connected vehicle network and pedestrian detection systems• Plan to procure 1,500 connected EV for 

city usePeña Station NEXT with Panasonic

Kansas City, MO Cisco & Sprint ThinkBig smart city program

San Francisco, CA Smart Carpooling and Traffic Signals 

Columbus, OH Mobility Modernization Program• $50M DOT Smart City competition winner 

inspiring over $500M of public investment

Chicago, IL Array of Things

Page 35: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Questions?

Page 36: Embracing Emerging Technology...Embracing Emerging Technology A Planning Template Mark Warner and Brian Pesis, Plante Moran Agenda • Overview of select Emerging Technologies: •

Thank you!For more information:Mark [email protected]