Miguel A. AmutioHead of AreaDG for Administrative Modernization, Procedures and Promotion of eGovernmentMinistry of Finance and Public Administrations

Strategy and experience of Spain in interoperability for eGovernment

World Bank Office in Bucharest

Contents

1.Delivery of eGov services in a complex scenario

2.Three keys to success

3.Conclusions and next steps

Why interoperability

Delivery of eGov services in a complex scenario

17 Autonomous Communities 2 Autonomous cities

Many actors involved

13 Departments 139 Autonomous organisms The Department of Finance and Public Administrations responsible for administrative modernization and promotion of eGov.

8.116 municipalities 41 County councils 10 Chapters and island Councils

Why interoperability

It is a precondition in the service of the development of eGovernment. It is important: To make a reality principles and rights of the citizens. To enable more easier cooperation in the development and

delivery of eGovernment services. To enable better efficiency; reduction of time and

costs in the development and delivery of eGovernment services.

Digital Agenda for Europe

The way to achieve results …

Three keys to success:(1) Legal framework

The Legal framework is an important aspect of eGov readiness.

It provides legal certainty to eGov.

Spain has a sound and comprehensive legal framework for eGov, oriented to implement the legal safeguards that exist in the real world to the virtual world.

The eGov Law 11/2007 regulates:– (i) Principles and rights: citizens’ right to interact with Public Administration by

electronic means -> obligation to P.A.s to enable electronic access to their services.– (ii) Basic aspects of IT use in eGov: e-site, e-registries, e-identification, e-

communications, e-notifications, electronic administrative procedure, e-documents, e-file, e-archive

– (iii) Cooperation of Public Administrations to facilitate access to services.

Security and Interoperability in the service of the right of the citizens to interact with P.A.s by electronic means.P.A.s shall adopt measures to ensure interoperability.Article 42 creates the National Interoperability Framework, regulated by Royal Decree 4/2010.

Legal framework for eGov

The Spanish NIF is a legal text Royal Decree 4/2010 implements the NIF

Objective: to provide criteria to build and improve interoperability; clear and direct statements.Scope: To be followed by all Public administrations in their relations between them and with citizens.Implementation effort ongoing: deadline 30.01.2014Developed with the participation of all Public Administrations (General State, Regional, Local, Justice, Universities, + input from Industry).

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National Interoperability Framework

Set the criteria to be followed by public administrations to ensure interoperability and to create adequate conditions for the deployment and use of eGov Services.

Introduce common elements of interoperability to guide Public Administrations:

Facilitate interaction Communicate interoperability requirements to Industry.

Facilitate the implementation of security policies [National Security Framework, Royal Decree 3/2010]

National Interoperability FrameworkObjectives

Integral, multidimensional and multilateral approach.

Takes into account dimensions: Organisational, Semantic, Technical

Use of standards.

Use of common infrastrutures and services for multilateral interactions.

Reuse of applications and other information objects.

e-Signature and certificates.

e-Document: recovery and preservation.

+ Interoperability Agreements & Interoperability Tools.

http://www.epractice.eu/en/cases/enihttp://administracionelectronica.gob.es/?_nfpb=true&_pageLabel=P4001281273739471793&langPae=es

National Interoperability FrameworkMain elements

What to do to improve Interoperability

Organisational– Inventory of administrative objects (administrative units, services, procedures, etc)– Services to be consumed by other P.A.s: conditions clear and published, available through the administrative network (Red SARA). – Interoperability nodes, intermediation services, and connection of input/output

registries.

Semantic– Compile, publish and use horizontal and sectorial common data models.

Technical– Use of standards, as foreseen in Legal framework– Criteria for the selection of standards: (EU) D.98/34/C, national (Law 11/2007), + additional criteria (inspired in CAMSS).– Catalogue of standards and rules of maintenance– “Public Administration bodies shall use open standards and, as appropriate and in complement, standards which are of general use among the public.”

Common infrastrutures and services (CI & S).– Link with CI & S provided by General State Administration.– Communication Network of the Spanish PAs -> through Red SARA– IP Addressing Plan of the Administration

Reuse, (applications, associated documentation and other information objects).Licensing conditions that facilitate share, reuse and collaborate.Linking of repositories, take into account solutions available in

repositories, publish source code.

Electronic signature and certificatesThe General State adm. will define an eSignature and certificates

policy; which will be a reference to other P.A.sP.A.s will have their own eSignature and certificates policy.

Recovery and preservation of electronic documentAdoption of organizative and technical measures to ensure recovery

and preservation of electronic documents.Creation of electronic repositories complementary and equivalent to

conventional archives

What to do to improve Interoperability

Interoperability Agreements develop specific technical aspects of the NIF:

Catalogue of standards Electronic document Digitization of documents Electronic File Electronic signature and certificates policy Data intermediation (brokering) Common data models. Management of electronic documens policy Requirements for the connection to the administrative network of the Spanish P.A.s Procedures for authentic copies and conversion of electronic documents Data model for the exchange of information between input/output registries Reuse of public sector information

Published in the Official Diary (BOE) NIF and Interoperability

Agreements available in English

+ A collection of implementation guides

+ Interoperability Agreements

CISE

STORK

The way to achieve results …

Three keys to success:(2) Common infrastructures and

services

Common services

An ecosystem of common infrastructures and services is available, including services in cloud and with legal support.

Built to support the eGov services as defined in our legal framework.

They are enablers of the massive and full-implementation of e-services.

They contribute to security through simplification of the scenario.

(Non exhaustive)

Common services

Communications platform All P.A.s connected (central, regional and over 3.700 Local entities connected). Connected to sTESTA: access to EU services. The first stage of the IPv6 transition in P.A.s. SARA Cloud → applications as services.

National eID (DNIe), National Identity Card. 97% of the Spanish e-records include the number of the DNI as primary citizen

identifier. Over 28,5 million Spanish citizens hold a DNIe card. Two digital certificates inside the chip (Authentication, qualified eSignature).

@Firma: Services & tools for validation of eSignature & certificates. Interoperability of eSignatures and certificates: > 100 types of certificates of >15

providers (national and intl.) used by > 500 entities of P.A.s. Available to all Public Administrations.

Intermediation platform: allows P.A.s to verify on-line citizen data. Avoid that citizens have to provide information already available in the Administration. Uses Red SARA and @Firma.

Common services ‘060 Network’ provides a multi-channel key entry point to services. Three channels: local offices, ‘060.es’ web portal, telephone hotline number ‘060’. Contact points for entrepreneurs incorporated in the ‘060’ network of integrated offices.

Service Directive Point of Single Contact EUGO.ES. This website is the Point of Single Contact of the Services Directive in Spain.

eNotifications allows citizens and business to receive free online administrative notifications and correspondence in the Electronic Administrative Address. eGovernment Law, article 28. 2.27 M eNotifications sent in 2011.

The Ministry of Finance and Public Administrations owns the service and its provider is the state-owned public company Sociedad Estatal Correos y Telégrafos.

'eGovernment pack': Provides basic elements for implementation of eGov services to administrative units. It includes 4 building blocks:

ORVE: Virtual register for Local Entities ACCEDA: Register for e-channel applications, includes CMS for a basic website PORTAFIRMAS: Corporative eSignature application. INSIDE: eFile

– + PORTAL FOR LOCAL ENTITIES.

Reuse of public sector information Legal framework (Law 37/2007, Royal Decree 1495/2011) datos.gob.es: national portal that organizes and manages the Catalogue of Public In-

formation, the single point of access to data sets of the General State Administration.

eDelivery–eNotifications

Building blocksAn example on the basis of the Data Intermediation Platform

22,6 Million transactions in 2012 and growing significantly.

The way to achieve results …

Three keys to success:(3) Cooperation

*> 200 expertsWith different profiles(IT, legal, archives, ...)

Universities (CRUE)Justice (EJIS)+

Cooperation

Leadership

Early alignment with EU interoperability strategies, policies, actions, instruments

European Interoperability StrategyEuropean Interoperability Framework

Contribution and feedback.(Re)Use of policies, results and products.

The NIF foresees the linking of services to equivalent ones in the EU:

Participation in services and projects:Sectorial cross border services.LSP-CIP: STORK, STORK2, epSOS, GEN6

Red SARA → sTESTA @Firma → STORK 060 → Your Europe EUGO → PSCs - Services Directive CTT → JOINUP ... → ISA Work Programme

Cooperation - EU

Alignment with the European Interoperability Framework

[NIFO Factsheet Spain, 05 2013]

What is happening next …

Conclusions and next steps

Conclusions

Three keys to interoperability in eGov: a sound and comprehensive legal frameworkcommon infrastructures and services with legal basisstrong cooperation

+ Alignment with EU strategies, policies and actions.

Work is ongoing: Implementation of the NIF in P.A.sEvolution to improve the NIF and provide stronger legal support to

code lists and inventories of administrative objectsuse of common infrastructures and services.reuse of applications as products or services through the network.together with associated Interoperability Agreements

Some facts and figures 90% of the services provided by the central Government and 78% by the regional

Governments are online available. According to the European Commission, Spain is above the European average in

eGovernment with 95% of full online available public services (out of 20 measured services). The online sophistication of public services reaches 98% in the European context. Spain’s eServices score 91% on usability and 90% on user satisfaction monitoring. Leadership in accessibility of public websites. UN award: 2012 United Nations Public Service Award, 2nd place, category of “Improving the

Delivery of Public Services” for the initiative “Total Citizen Access to Public Services”

To know more about eGovernment and Spain

http://www.epractice.eu/en/factsheets/

https://www.ccn-cert.cni.es/index.php?lang=en

http://administracionelectronica.gob.es http://administracionelectronica.gob.es

http://www.060.eshttp://www.enisa.europa.eu

http://www.060.es

http://administracionelectronica.gob.es

Twitter: @obsae

Directorate General for Administrative Modernization, Procedures and Promotion of eGovernment

Many thanks