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Social Is Strategic http://healthca.mp @ekivemark [email protected] @ekivemark Business Transformation Consultant

Social Media is now an essential element in Strategic Information Systems Planning

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Social Media Platforms are (or should be) considered Strategic in the Enterprise. The use of public and private social media platforms offers an opportunity to instrument markets and operating environments with more precision than has hitherto been possible. Yes, Social is Strategic.

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Page 2: Social Media is now an essential element in Strategic Information Systems Planning

Who the heck is he?

@ekivemark

Page 3: Social Media is now an essential element in Strategic Information Systems Planning

What do we mean by Social?

@ekivemarkhttp://healthca.mp

Page 4: Social Media is now an essential element in Strategic Information Systems Planning

@ekivemark

Tim O’Reilly Web 2.0 Compact Definition

Web 2.0 is the network as platform, spanning all connected devices; Web 2.0 applications are those that make the most of the intrinsic advantages of that platform: delivering software as a continually-updated service that gets better the more people use it, consuming and remixing data from multiple sources, including individual users, while providing their own data and services in a form that allows remixing by others, creating network effects through an "architecture of participation," and going beyond the page metaphor of Web 1.0 to deliver rich user experiences.

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Page 5: Social Media is now an essential element in Strategic Information Systems Planning

@ekivemark

My ultra compact Web 2.0 definition....

Web 2.0 = (Me + Youn)US

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Page 6: Social Media is now an essential element in Strategic Information Systems Planning

courtesy Dion Hinchcliffe /Andrew McAfee

Platforms

Network Effects

S.L.A.T.E.S.

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Page 7: Social Media is now an essential element in Strategic Information Systems Planning

Where is your Organization’s Value?

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Page 8: Social Media is now an essential element in Strategic Information Systems Planning

Customers Associates Partners

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Page 9: Social Media is now an essential element in Strategic Information Systems Planning

Actions & Connectionsfeeding to sensor networks

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Page 10: Social Media is now an essential element in Strategic Information Systems Planning

63.2M

US Smartphones Q4 2010

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Page 11: Social Media is now an essential element in Strategic Information Systems Planning

Platforms

APIs

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Page 12: Social Media is now an essential element in Strategic Information Systems Planning

Instant Scalability

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Page 13: Social Media is now an essential element in Strategic Information Systems Planning

Time to rethink relationships

Photo: Tom Cwenar

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Page 14: Social Media is now an essential element in Strategic Information Systems Planning

EmpowerYour Visitors

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Page 15: Social Media is now an essential element in Strategic Information Systems Planning

Can You Force People to be Social?

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Page 16: Social Media is now an essential element in Strategic Information Systems Planning

@ekivemark

How Do We Trigger That Leap of Engagement?

Baldface Lodge

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Page 17: Social Media is now an essential element in Strategic Information Systems Planning

@ekivemark

Laziness

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Page 18: Social Media is now an essential element in Strategic Information Systems Planning

@ekivemark http://healthca.mpWIIFM

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Page 19: Social Media is now an essential element in Strategic Information Systems Planning

@ekivemark http://healthca.mpCompetitiveness

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Page 20: Social Media is now an essential element in Strategic Information Systems Planning

Security, Authentication and Access

Does your organization enable access to social platforms?How can you leverage a platform you can’t reach?

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Page 21: Social Media is now an essential element in Strategic Information Systems Planning

Is on Twitter before you know it

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Page 22: Social Media is now an essential element in Strategic Information Systems Planning

Social Media Today is like the telephone 20 years ago

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Page 23: Social Media is now an essential element in Strategic Information Systems Planning

Who has won on the Web?

SOAP

REST

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Page 24: Social Media is now an essential element in Strategic Information Systems Planning

REST is simple and adaptable

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scrolling="no" marginwidth="0" marginheight="0"

frameborder="0"></iframe>

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Page 25: Social Media is now an essential element in Strategic Information Systems Planning

K.I.S.S.

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Page 26: Social Media is now an essential element in Strategic Information Systems Planning

Broadcast

The Shifting Power of Publishing

User Generated Content

1995

2000

2010

2005

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Page 27: Social Media is now an essential element in Strategic Information Systems Planning

4,000,000,000 times/day

Like

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Page 28: Social Media is now an essential element in Strategic Information Systems Planning

Social Baked In?

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Page 29: Social Media is now an essential element in Strategic Information Systems Planning

Social a la Mode?

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Page 30: Social Media is now an essential element in Strategic Information Systems Planning

Enterprise Apps are going social

Page 31: Social Media is now an essential element in Strategic Information Systems Planning

Just In Time Collaboration

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Page 32: Social Media is now an essential element in Strategic Information Systems Planning

Build Ship Retail Inventory Sale

Traditional Supply Chain Feedback

Order

Warranty

Web Order Supply Chain

Strategic Feedback Loops

Configure

Social Sharing Signals

Ship Feedback

Customer Feedback

Social Signals Give Early Insight To Demand/Trends

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Page 33: Social Media is now an essential element in Strategic Information Systems Planning

How

Do

Your

Build

YouYou

Strategic

Plan?

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Page 34: Social Media is now an essential element in Strategic Information Systems Planning

Your

a

is

Plan

Strategic

Product

Social

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Page 35: Social Media is now an essential element in Strategic Information Systems Planning

Social Is Strategic

[email protected] @ekivemarkBusiness Transformation Consultant

Social Media Platforms Lecture given as part of Strategic Information Systems - MS in Information Systems

Johns Hopkins Carey Business School

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