- 1.SAP MRS Multiresource SchedulingInfo session - 2013Atul
WakankarMay 2013
2. 2011 SAP AG. All rights reserved. 2InternalMRS: Foundation
for the End-to-end Scheduling ProcessResource Management for
various Industries and different
ScenariosMRSMaintenanceOperationsServicesProjectsUpstream,
Midstream, Plant MaintenanceDownstream, ServicesEquipment, RigsOil
& GasPlant Maintenance, GenerationTransmission, Distribution,
ServiceUtilitiesPlant MaintenanceServicesChemicalsProjects,
MaintenanceEquipmentEngineering, Construction &
OperationsManufacturingMaintenance and ServiceIndustrial Machinery
& ComponentsProject Staffing, ConsultingAudit and Tax Services
IT Service Planning and SchedulingProfessional ServicesMaintenance,
ServiceEquipmentTransportation Heavy EquipmentTelecommunication
Public SectorAutomotive Retail MediaOther
IndustriesOtherStaffingOperations and Maintenance
EquipmentMiningHigh TechCRM ERPMaintenanceService 3. 2011 SAP AG.
All rights reserved. 3InternalResource Management with SAP
MRSSupporting all Lines of BusinessesProject StaffingProfessional
services providerscan use SAP MRS to matchdemand against the
availablesupply of consultants.The solution aggregates datafrom
multiple sources, helpingyou identify properly qualifiedpersonnel,
assign the rightconsultants to projects, and meetservice demand. In
addition,planners gain an overview ofclient requests
availableresources, and open projects enhancing visibility
andtransparency.MaintenanceOrganizations that provideindustrial
plant maintenanceservices must balance the needfor specialized
technologyservices with the availability ofuniquely qualified
technicians.SAP MRS supports the overalloperations and
maintenancestrategy. Superior maintenance ofvaluable assets reduces
meantime between equipmentbreakdowns, enhancesproduction uptime,
and improveson-time delivery.Field ServicesSAP MRS provides your
fieldservices organization an end-to-end integrated SAP solution
forplanning and scheduling as wellas key integration to your
mobiledevices including GeographicalInformation systems data.The
solution enables schedulingdecisions that will ultimately leadto
better quality of service,increased profitability andrevenue. An
efficient and highperforming service organizationis key to
expanding thebusiness.These three core Planning Scenarios are
complemented by others like Heavy Equipment Scheduling or DBM
Automotive. 4. 2011 SAP AG. All rights reserved. 4InternalResource
Management with SAP MRSOne solution for different needs at one
customerITPlantMaintenanceDepartmentR&D,Engineering,ConsultancyServiceOrganisationLines
of BusinessCustomer CompanySAP Multiresource ManagementSAP
Analytics SAP Mobile 5. 2011 SAP AG. All rights reserved.
5InternalSAP Multiresource SchedulingProject Scheduling and
StaffingProject Management SAP PPM and/or SAP ERP PS
IntegrationStaffing scenarios Capacity Planning Planning and
Scheduling Functionality available Staffing Functionality
availableCollaboration Workflow, Adobe offline formsAnalytics and
Mobility BusinessObjects dashboards Mobile Solution Offering as CDP
(Concept Appavailable) 6. 2011 SAP AG. All rights reserved.
6Internal SAP 2007 / PageMulti-Resource Scheduling at a Glance Get
an overview of your current planning status, includingscheduled
requests, resource utilization, and open worklists Use a graphical
planning board, supported by an alertmonitor, to interactively
dispatch open service requests toyour available resources Use an
optimization engine to automatically create anoptimized schedule
Take advantage of analytics to Determine your overall request
status Understand your resource utilization Support your field
service efficiency Reduce commute times by integratingGeographical
Information Systems (GIS) Make use of mobile connectivity to update
therequests for your field service personnel 7. 2011 SAP AG. All
rights reserved. 7InternalProcess Overview Project
Dispatching1Project Mgr.Create
Projects243ApprovalSchedulerChange/rescheduleassignmentsresolve
conflictsProject Mgr.Change Projects/ Dates3SchedulerCreate
assignmentsand resolve conflictsNotification(Business
workflow)Notification(Business workflow) 8. 2011 SAP AG. All rights
reserved. 8Internal SAP 2007 / PageProcess overviewCreate
resourcerequest4231Refine assignmentStaff resourcesSearch for
resourcesResource Planningwithin ProjectPlanning6Monitor
executionAccept or declineresource offers5 9. 2011 SAP AG. All
rights reserved. 9Internal SAP 2007 / PageRolesEmployeeMaintains
his or her qualification profileRequesterCreates a resource
demandContact PersonPerforms employee searchTransfer demands to
resource plannersResource PlannerAssigns resources to
demandsResolves conflicts 10. 2011 SAP AG. All rights reserved.
10Internal SAP 2007 / PageRaising Resource Utilization is a
Challenge No central overview of demand and availability of
resources Inefficient sharing of resources across organizational
units Only direct managers are aware of their employees skills
Missing planning, forecasting, and optimization of
resourcedeployment Reallocating resources is complex, time
consuming, and requiresinsight Available software tools are either
not integrated or do not tocover industry-specific staffing
requirements based on skills,organizational assignments, job
functions, and so onBusiness Issues Addressed by the Solution 11.
2011 SAP AG. All rights reserved. 11Internal SAP 2007 /
PageExample:Mission & Objectives of SAP Field ServicesKey
Objectives: Increase and maintain high level of utilization
Increase customer satisfaction Increase transparency of resource
utilization across regions or countries Improve accuracy of skill
forecast Offer more efficient resource request handling performance
Increase revenue and profitability Improve average time to fill an
open resource request Improve response rate to cross regional
resource requests Reduce Forecast Deviation for skill area Improve
ratio requests per resource manager 12. 2011 SAP AG. All rights
reserved. 12Internal SAP 2007 /Key functionsQualificationsUsage of
standard HR qualifications possibleNew, powerful MRS qualification
objectHR IntegrationDisplay of flexible working timeCreation of HR
absences, attendances and substitutions in MRS planning
boardFlexible setup of resource planning structureCapacity
ManagementWorkload on group levelPlanned and unplanned orders; soft
and hard bookingsEmployee availability (planned working time,
absences, attendances)Graphical Planning BoardAssignment of orders
resp. order operations to individual employeesIncrease of
transparencyCross-organizational planning possibleEmployee search
and demand searchWeb UIsRequest CreationEmployee
SearchStaffingAssignment Refinement 13. 2011 SAP AG. All rights
reserved. 13Internal SAP 2007 /Integration with HCM Time
ManagementSAP HCM MRSPlanned Working Time(IT 0007)Absences(IT
2001)Attendances(IT 2002)Substitutions(IT 2003)Time
allocationsCreationCustomizing dependenton personnel area and sub
area 14. 2011 SAP AG. All rights reserved. 14Internal SAP 2007 /MRS
Capacity Management Hard bookings Soft bookings Open offers
Unassigned requests 15. 2011 SAP AG. All rights reserved.
15Internal SAP 2007 /Integration with PS Network (SAP GUI)PS
Network activity Requester: Create request (Time Frame, Work,
Qualifications) Contact Person: Search for employees and resource
planners Requester: Accept or decline resource offers 16. 2011 SAP
AG. All rights reserved. 16Internal SAP 2007 /MRS Planning Board
17. 2011 SAP AG. All rights reserved. 17Internal SAP 2007 /MRS
Planning Board Features Resource Availability Assignment
ProcessingCapacitive AssignmentsStretched Assignments Employee
Qualifications (Ranking) Undo and redo functionality Alert monitor
Teams (capacitive planning) Time allocations (for example, illness,
work without order, and so on) Display of actual data Visualization
of travel time Demand Split functionality Creation of periodic
assignments for PS networks Change documents 18. 2011 SAP AG. All
rights reserved. 18Internal SAP 2007 /Summary Long term Short term
Workshop Field service High volume Low volumeMRS runs fully
integrated in the ERP System HR Integration PM/CS Integration PS
Integration DBM Integration cProjects Integration
(planned)Multi-Resource Scheduling (MRS) is a powerfulbut still
intuitive resource management toolthat covers a broad range of
resource planning scenarios 19. 2011 SAP AG. All rights reserved.
19InternalSAP Multiresource Scheduling for Plant
MaintenancePlanning and Dispatching FunctionalityScheduler
Workplace SAP GUI and web-style User Interface Intuitive Planning
Board with drag & drop Work Center scheduling Visualization of
Clocking Data Alert MonitorResources Human resources, Equipment and
ToolsSolution Highlights Material Availability Data Mass-Shifting
and Dispatching Functionality Strong Integration to other
componentsin order to reduce planning efforts Capacitive Planning
Schedule Compliance Monitoring Ad-hoc Reporting by SAP
AnalyticsMobility Integration with SAP Syclo 20. 2011 SAP AG. All
rights reserved. 20InternalProcess Overview1CreatesNotification,
OrderNetwork243SchedulerChange/rescheduleassignmentsresolve
conflictsRequires Changeon PlanningBundles, Dispatchesand
Schedulesacross workcenters5Gets and performsJobs (assigns
toemployees)Customer /ProductionSchedulersCustomer
/ProductionSchedulersWork CenterResponsiblePlanned
/unplannedDemands 21. 2011 SAP AG. All rights reserved.
21InternalProcess OverviewCreateNotifications,Orders,
Networks3MRSMaterialRequirementMRSPublishMaintenacePlan(or
Mobile)Optional:Workflow 22. 2011 SAP AG. All rights reserved.
22InternalSAP Multiresource SchedulingField ServicesAppointment
Booking CRM Service Order and PM/CS Search strategies Service Areas
(definition of capacities with GIS)Material Availability MATP
Checks Van Stock, Individual resource stock ScenarioOptimization
Geographical Information System Location, travel time, date rules,
weather Service Level AgreementsMobility Integration with SAP
SycloDigital Flight Attendant 23. 2011 SAP AG. All rights reserved.
23InternalProcess OverviewRequest service /Work
identification4231Accept and executeassignmentCreate assignments
andresolve conflictsCreate order and make anappointmentResource
Planning withinOrder Management5Monitor execution 24. 2011 SAP AG.
All rights reserved. 24InternalProcess OverviewService
Request423Handheld or LaptopMRS Scheduler WorkplaceInteraction
Center5Wireless PushBackground SendIC AgentSchedulerField
ServiceCustomerBack OfficeOrder ManagementResource Planning
withinOrder Management 25. 2011 SAP AG. All rights reserved.
25InternalMRS SAP Standard ProductThe right ChoiceHigh Integration
with other SAP applications ERP, EAM, PM, PS, PPM, CRM, BW,
BusinessObjects, HANA, Mobility One Vendor Approach One Solution
for different LoBs and specific ScenariosFull Process Coverage with
Functionality that is key to optimization Order Search Plan
Dispatch - CompleteCompelling financial story Attractive pricing,
no additional hardware Rapid Deployment, Customization
possibilities SAP Standard Knowledge Synchronized SAP Release
Schedule Road Map Alignment with SAP LoBs, IndustriesExpansion one
solution for all lines of businesses; combined demand sources
Deployment options High Scalability through SAP NetWeaver Language
coverage 26. 2011 SAP AG. All rights reserved. 26InternalSAP Runs
SAP MRSMRS Customers 27. SAP Screen Personas 28. 2011 SAP AG. All
rights reserved. 28InternalWith SAP you can now cater to
individuals in your companyby embracing their different needs,
roles and styles 29. 2011 SAP AG. All rights reserved.
29InternalPersonalization is pervasiveDesign individual
one-of-a-kind creations and buy products that are unique to you.
30. 2011 SAP AG. All rights reserved. 30Internal 31. 2011 SAP AG.
All rights reserved. 31Internal 32. Personas allows IT to make
business users happier.Business users get more done, faster, with
fewer errors. 33. 2011 SAP AG. All rights reserved. 33InternalI
demoed the capability to my peers and some of myusers; you should
see the twinkle in their eyes.Manager of EnterpriseArchitecture 34.
2011 SAP AG. All rights reserved. 34Internal 35. 2011 SAP AG. All
rights reserved. 35InternalSimplify training, improve user SAP
experiencePortal Services Manager 36. 2011 SAP AG. All rights
reserved. 36InternalReduce complexity and confusion with some
SAPtransactionsIT Manager 37. 2011 SAP AG. All rights reserved.
37Internal 38. 2011 SAP AG. All rights reserved. 38InternalReduce
effort to customize screens and empowersuper users a PowerPoint
user can do itManager of EnterpriseArchitecture 39. 2011 SAP AG.
All rights reserved. 39Internal 40. Thank
You!www.sapscreenpersonas.com
