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Triage Scheduling Form – Reduce Appointment
Scheduling Errors
Kylie Mills, Manager of Scheduling and Phone Triage
Objectives
• Structure • Triage Scheduling Form • Reports • ER Phone Note • SNF EMR Form
• Orthopaedic Practice founded in 1962 • 13 locations throughout Northeast Indiana • 82 Providers • 36 Physicians • 22 Surgeons • 6 Non Surgeons • 8 Anesthesiologists • 45 Advanced Practitioners • 25 Physician Assistants • 4 Nurse Practitioners • 16 CRNAs
OrthoNorthEast
Centralized Scheduling
• 7 New Patient Schedulers
• Average of 400 calls per day at approximately 4 ½ minutes
per call
• Approximately 125 New Patients scheduled per day
• 7 Clinical Recheck Schedulers
• Average of 400 calls per day
Triage Scheduling Form
Physician Template Advanced Practitioner Template
Mobile Schedule
Sync
Tracking Issues?
• Do you have multiple facilities? • Do you have rooms to count? • Do you have physicians wanting to sign in last minute?
We have those same issues daily and we created a report to give us a view of the whole week where each provider is and how many rooms are available at each location.
Who’s Where Report
Room Count
Provider Coverage/Float Schedule
Monitor Appointment Duration
Provider Appointment Availability/First Third Report
Automated Emails
ER Phone Note
Skilled Nursing Facility Form
Conclusion
• Happy, confident staff – less training, less guessing • Happy providers – less errors, less unhappy
patients, they are seeing what they want to see • Happy patients – getting scheduled correctly the
first time • Happy Manager!
Kylie Mills [email protected]