SAP CERTIFICATION COURSE QUESTIONS:

Questions. Duration :2 hour.

1. R3 adaptor exists in R3Sol: No, All adaptors are exists in CRM system.

2. Plug-in exists in r3 for the data exchangeSol: Yes.

3. With Data integrity you can detect and repair inconsistencies between objects across components within the SAP CRM system landscape.Sol: Yes.

4. Publication and subscription are linked one to one.Sol: No 1:n only BDoc type and replication object are 1:1

5. A BDoc type or structure must be defined for each required business object.6. BDoc messages are used for data processing within the CRM system, ERP

system and other legacy systems.7. A site can be

a. CRM b. R/3c. Mobile clientd. Non ERP

8. The sequence of tabs on the product master can be changed9. Mapping for product master between CRM and R/3 is

a. r3prodstype – prod subtypeb. r3prodhier prod hierarchyc. r3matclass material groupd. r3matgroup mat classes

10.Data transfer can be done for all important objects11.Data transfer can be done for customizing, business objects between R/3 and

CRM and vice versa.12.Worksets bundle related pages, iViews, and roles.13.Pages bundle Worksets , iViews, and roles.14.A role is a collection of task-oriented content. 15.Data Set that comes from the superior category can be prevented to flow to

its subordinate one in customizing16.Data set can be attached to the category only if category is attached to

product type17.Per product category one view can be attached to the data set.18.CRM can work as a stand alone without the middleware19.Middleware is must for CRM to work20.Multiple values can be given to attributes21.Attributes are attached to categories22.Attributes are attached to data set 23.Target group is a list of business partners that matches corresponding

profile / profile set24.Profile set is a folder for profiles, target groups.25.Profile sets must be assigned to target groups26.A target group is assigned to profile.27.Business partner can be

a. Organization

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b. Person c. Groupd. ---e. ---f.

28.A holder can be assigned to a. A head of Business unitb. Position assigned to head of business unitc. Multiple positionsd. --

29.Org determination can be done Manually30.Responsibilities - Direct fixing of the responsible organizational unit31.Organizational Model by responsibility do not need organization model in

place.32.Need to mandatory define different org structure for sales and service33.Data is exchanged in bdoc between CRM and other external system, other sap

system, mobile station34.Data is exchanged in bdoc between CRM, other sap system, mobile station.35.Org profile is assigned to transaction type36.Org profile is assigned to business partner data37.The product upload from CRM can be automated.38.Product upload from CRM is carried out manually and individually for each

product.39.Subsequent changes are loaded automatically after delta download from r340.During data exchange data can be filtered at both source and target level41. Initial and delta download can be done for all CRM important objects42.Copy no reference to original document43. In Follow-up Document, document flow is updated44. In Copy Document, document flow is updated45. In Copy document, you can select items46.User status can influence the system status47.User status Can be set manually48.Status profile is assigned to item49.Billing can be only done in the R/3 ERP system50.Billing can be done in CRM and R/3 ERP system51. Incompletion group is assigned to transaction / item52.All transaction will have same incompletion behavior if the same incompletion

group is assigned to all of them.53.Channel Management interacts with indirect partners to deal with customers54.Channel Management that enables you to incorporate channel partners into E-

Commerce processes55.The customer has a multiple point of access to search for and purchase

products from the entire partner network in collaborative channel management.

56.The Collaborative Showroom enables brand owners to host a Web shop for collaborative online sales and marketing of products and services.

57.You can integrate SAP CRM Activity Management with groupware applications.58. In CRM sales order management you can do

a. ATP checkb. Automatic deliveryc. Credit management

59.Customizing of Partner determination:a. Multiple access sequence to partner function

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b. 1st need to define partner functionc. Partner procedure is assigned to transaction type and item category.

60 In PCUI fields can be changes by ABAP modification

16, 17, 24, 25, 33, 34, 37, 45, 60, 61 ------

61 In PCUI for CRM 5.0 onwards CRM designer will be used for field modification.

a. Data set can be attached to the category only if category is attached to product type?

Sol: I have not heard the word data set there might be chance that data set can be Set type (I am not shore if it is so then answer is NO). Product type means Material, Service, Warranty, IP and Financing. You just choose product type you cannot attach to any category.

Detailed Description:

There is no concept of Data set & Attribute set in the Product master, Attribute set concept will come in the Segment Builder when we create the Data source. See the screen shot below

I will give you the clear picture about this.

Product Master

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Product Hierarchy

Product Category

Set types

Attributes

First, create n number of Attributes for a product then create a Set type and assign all these attributes. Second, create a category and assign this set type to that category.Third, create Hierarchy and assign this category to that.At last, assign this Category and Hierarchy to the product master (Maintain Products).

b. Per product category one view can be attached to the data set.

Sol: I have not heard the word data set there might be chance that data set can be Set type (I am not shore if it is so then answer is YES)

Detailed description as below:

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May be this question is wrong the Product View created in SPRO.

PATH:

SPRO Cross Application Components SAP Product Setting for Product Maintenance Define Views.

After creating this Product views you have to assign it to the set type to a particular category as mentioned below.The view id is nothing but your Product views that you have created in the SPRO it will be displayed in the maintain products after creating the product. It will appear as an extra tab.

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24. Profile set is a folder for profiles, target groups.Sol: Yes, I have created a profile set and I have created a target group for that profiles by using the attributes in the Staging area. Then I have found the profile set by giving the description of that profile set then it displayed the profiles along with target group as in the below screen shot.

25.Profile sets must be assigned to target groups?

Sol: No, Profile set consists of target group but I do not think it is must. Target group is a part of profile set.

33. Data is exchanged in bdoc between CRM and other external system, other sap system, mobile station

Sol: Yes, Data (service orders, Ibase, sales orders) is exchanged with the help of Bdocs. Bdocs act as a data container and these are created automatically when any data exchange no need to create. There are only two types of Bdocs are there

1. MBdoc - Messaging Bdoc (Between CRM and R/3 or any non-SAP)

2. SBdoc - Synchronization Bdoc (CRM and Mobile clients only)

34.Data is exchanged in bdoc between CRM, other sap system, mobile station.Sol: I think these two questions 33 & 34 are same.

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37. The product upload from CRM can be automated.

Sol: No, the product upload from CRM to R/3 is Manual.

45.In Copy document, you can select items?

No. In copy document you can not select Header or Item level. It is like a Xerox copy it copies as it is. In the follow-up document you can choose item level data but not header data.

62 In PCUI fields can be changes by ABAP modification

No idea about PCUI63 In PCUI for CRM 5.0 onwards CRM designer will be used for field

modification.

No Ides

1) The sBdoc consists of both the classical and extended part.

Sol: SBdocs does not contain Classical and Extended parts it contain only body. But incase of MBdoc the body is divided in to Classical and Extended parts.Note: These BDoc types contain a hierarchical segment structure (the classical part) and an extension created in the Data Dictionary that holds business data.

Message Exchanged Between the CRM Server and Mobile Clients

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2) The primary function of the Administration console is to….

Sol: The T code for Administration console is SMOEAC. The primary functionality includes creation of Sites, Subscription, Replication object, Publication and Organization.

3) Initial transfer of load objects to R/3 is possible. (T/F)

No Idea

4) Data is transferred to users in case of Mobile sales application. (T/F)

False5) A holder can be assigned to more that one position in the OM. (T/F)

False

6) If CRM sales order has to be billed, and if R/3 also exists, R/3 billing must be used. (T/F)Sol: Not necessary it is optional and client specific. Even though R/3 is in place you can do billing in CRM.

7) Evaluation of organization model is carried out in organizational determination by responsibility. (T/F)

True

8) A reference is made to the preceding document in the copy function in business transactions. (T/F)

False

9) Document flow is updated while using the copy function. (T/F)

False10) Sources of Business Partner….Legacy Systems, R/3, BW leads, CIC,

MSA, Internet sales.

Sol: BP source is anything like ELM, Dunn & Broad street, IMRB and ISB

11) Set Types can be assigned to Product categories. (T/F)

Sol: True

12) Consistency of Campaign with the Marketing plan leads to failure of the plan. (T/F)

No Idea

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69. Internet Sales is an application that is built using JSP 70. Which of the following application are used using JSP?

a. Internet Salesb. Win clientc. Web clientd. Collaborative Showroome. Partner Portal

71. Blueprint table exists in Enterprise portal server 72. 77. Should clients implement both Win Client and Web Client for the IC or only one of them? Could you please explain this with supporting reasons?78. Fully grown my SAP CRM is built on the following components

a. CRM central serveb. SAP R/3 as a back end systemc. SAP BW system as a data ware house solution with comprehensive

statistical and analytical possibilities.d. SAP APO as global ATP check and demand planning solutione. SAP enterprise portal as a tool to provide integrated access to all the

systems79. What are the Business partner categories?80. Business partner group hierarchy

a. A business partner can be assigned to several hierarchies of different categories

b. The business partner GH allows you to group business partners in a multilevel GH

c. Time dependentd. Groups business partners together in a hierarchy for statistical or

analysis purposes81. The mapping classification from CRM to R/3 in PIDE

a. Consumer (an organization or person)b. Customerc. Prospectd. Competitor

82. What is the organizational unit used fora. Sales organization is used for pricingb. The organizational structure can be different from R/3 and has no

restrictions regarding usable levelsc. Time stampd. You can assign scenario specific attributes to the relevant org units for

org. determination, transaction processing, partner determination etc.83. Organization data determination can be done using

a. Transaction typeb. Organization structurec. Business partnerd. Product master

84. Org. data profile is assigned to Transaction Type85. A holder can be?

a. Occupy positionsb. Is an optional organizational unit

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86. Organizational model can be maintained in CRM. Which of the following are true?a. To assign a user to a position u also need to have master data

maintained for the sameb. Can be mapped from CRM to SAP R/3c. Additional levels in CRM are mapped into R/3 automatically

87. Ways to determine the org units in a document88. Responsible organizational unit is used for.

a. Derives all other organizational unitsb. for pricing c. Equivalent to R/3 plant d. is in charge of a business transaction

89. Territory management is used fora. Reflect the market view of an organizationb. specifies which products can be offered in a territoryc. Who has the highest revenue?d. Which BP's belong to a territory?

90. Who is responsible for a territory?a. We must link employees with territories via the HR position in org.

managementb. Can assign permanently or for a definite time period

91. True for territory managementa. Hierarchies can be time dependentb. Can use hierarchies for representing territoriesc. We can define our own attributes to define a territory

92. Following is true with regard to product categoriesa. Initial assignment of products to product categories done during

download from OLTPb. PC's are assigned to Ptypesc. PC can be assigned to many categories d. Can have hierarchy of product categoriese. If a product type is assigned to a category only products of this type

can be assigned to a category.93. Following is true with regard to attributes and set types

a. Attributes are assigned directly to product master b. Set types are group of attributes or fields corresponding to various

database tablesc. Attributes are assigned to set typesd. Set types and attributes cannot be transferred to R/3

94. Mapping of SAP R/3 to SAP CRM with regard to productsa. Material type to R3PRODSTYPb. Material group to R3MATCLASSc. Product hierarchy to R3PRODHIER

95. Sales Transactions area. Business activity b. Quotationc. Sales Orderd. Leads e. Inquiry

96. Control attributes in a transaction typea. BOM explosion b. Text determination procedurec. Partner determination procedured. Object relation procedure

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e. Action profilef. Number ranges

97. Business transaction category is a control attribute that controlsa. Item category determination b. Subordinate transaction typec. Control attributes of transaction typed. Subordinate item category

98. With regard to copying and creating a follow up document following is truea. Copy survey b. Copy controlc. Copy item numberd. Copy pricing agreements

99. In copy control customizing, what setting can influence transaction type and item category determination

a. Copy survey b. Copy controlc. Copy item numberd. Copy pricing agreements

100. Following is true for textsa. You define the source text of text types within access sequenceb. The texts are automatically determined in a document or can be

enteredc. Can be assigned to transaction type and item categories

101. Which statements are correct for status management?a. It controlled by status profileb. You must assign at least one object type to the status procedurec. System status can be controlled by system profiled. User status is set internally by the system e. Header status is independent of item status except in case of status

completedf. Status profiles can be assigned to transaction type or item category

102. Following is true with regard to incompleteness checka. Incompleteness check allows you to find out whether a document is

complete or notb. In customizing you define which fields are mandatory for which

transaction type and/or item categoryc. Incompleteness check is not available on the CRM mobile client

103. Which of these functions are possible on sales transaction in CRM?a. Change price at item levelb. ATP checkc. Document flowd. Auto creation of delivery document

104. Activity management is an important component of CRM. Which of the following are true?

a. Task is transaction replicated to R/3 and mobile client 105. Business activity and task have the following in common

a. Needs a specific dateb. Includes a business partner c. Have org data

106. Activities and calendar integrationa. Bidirectional data exchange between my SAP CRM middleware and

groupware solutions

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b. Activities appear in calendar if calendar flag is active for each partner functions and Activity type

c. Activities can be created or changed directly from calendar107. What is fact sheet?108. Order of customizing for partner determination109. Partner functions necessary for uploading sales order into R/3

a. Sold to partyb. Ship to partyc. Payerd. Bill to partye. Employee responsible

110. IPC is required to calculate pricing in CRM. Which of the following are true?a. It consists of SPE, SCE and TTE only. As it also includes data loader

and limited product master informationb. IPC accesses CRM databasec. IPC is JAVA based technology

111. Identify the correct statements regarding the pricing in CRMa. Maintained in CRM. IPC accesses R/3 enterprise

112. Tax calculation?a. The business partner and product tax classification is made by

assigning tax groups to the tax types that must be determined in any given countryb. The tax groups indicate whether a business partner is liable for or

exempted from respective tax type that is imposedc. The combination of tax group, the country or region and the tax type

determines the tax condition recordd. A business partner or a product has not been assigned a

Tax classification, the default tax group is used113. True for actions114. Schedule condition115. Billing prerequisites

a. Billing unitb. Number rangesc. Billing typesd. Item categoriese. Item category determination

116. Data exchange between R/3 and CRM117. Adapters118. Main tasks of R/3 adapter119. Administration console? Replication Administration

1. Publisher-Subscriber Concept120. Load filtering121. What is a business scenario?

46. Key Blocks for people centric CRM122. What does the role definition determine?

a. A task oriented content123. SAP Net Weaver124. Three layers of Web Application Server125. What is business package?126. The delivery mechanism is in the iView studio. Following are the primary functionsa. Informing customers about available packages, worksets, and iViews and making the content available for down load

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b. Supporting the develop community in creating new content and offering it to SAP portal customersc. Delivering updates and patches127. Functions of Blueprint Application Builder128. Functions of CRM Designer129. Blueprint tables130. IViews are generally displayed through portal pages. You can import predefined pages or create your own. What does the page definition include?

a. iview bundles pages, worksets, and roles b. Pages bundles iviews, worksets, roles c. List of the pages d. A list of iviews and associated pages

131. What is role editor needed for?132. Where the collaborative business used?133. What is the transaction code for CRM-ANALYTICS?

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