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Achieving Adoption SuccessGreg Curgenven, Customer Success Manager
The 5 things you need to drive adoption
1. Communication
2. Executive Sponsorship
3. Process & Measurements
4. Training Reinforcement
5. Data Quality
Communication keep the lines open!
What needs to be communicated? Why are we doing this?
How do we get there?
What s in it for me?
How do we communicate? Power of peers
Solicit Ideas
Custom Home Page Message Component
The importance of Executive Sponsorship
Develop a steering committee Articulate the vision
Identify a champion & administrator
Maintain a roadmap Cultivate the culture
Take responsibility!
Become a winner
Process & Measurements
Clearly defined, documented and communicated processes
End user focused and intuitive
Clearly defined and communicated metricsOur sales goal for the quarter is $500K in closed business and we will be tracking it on our sales dashboard.
Dashboards & ReportsActivities
Pipeline
Leverage Footers
Training
Don t just focus on new users, provide on-going training too
Support multiple groups or roles and different learning styles
Don t forget to emphasize key benefits and takeawaysWhat s in it for me?
Measure the success of your trainingQuizes, Knowledge Checks, User summarizations
Post-training feedback
Dashboard to measure business effectiveness
Leverage salesforce resourcesFree and fee-based
Web link to orientation
End users Administrators
Support Marketing
Data Quality
Ensure you have a strategy to maintain clean and accurate dataIncent users to keep data cleanLeverage data cleansing tools
Consider integration with other applicationsBackend applicationsERPHomegrown
Limit the number of users who have administrative rights Enforce the strategy with a dashboard that holds data quality
exception reportsblank fieldsout of date data
Remember, garbage in garbage out
Webinar Attendees take 10% OFF
Attend the full Administrator or Developer Learning Path by November 15th, 2009 and get 10% off
For more information check out our courses:www.salesforce.com/training or call 1-877TRAIN10 to speak with a training specialist.
Must attend ADM201, ADM202 or ADM301 by 11/15/09 to qualify for this exclusive offer Cannot be combined with any other special offers or discounts. Only available for public classes in the US and Canada. Discount applies to the following courses: ADM201 and ADM202 Administration Essentials
The End
Thank You!