Professional services overview for

Copyright Business Systems UK Limited 2011

an introduction to…

Business Systems Professional Services

Insight into factors for consideration prior to selecting a call recording maintenance provider or contract

http://www.youtube.com/watch?v=B_bOGgD0uqI&feature=relmfu







Copyright Business Systems UK Limited 2010Copyright Business Systems UK Limited 2011∙∙→

Technical Services

• Systems Trainer

• Business Solutions Consultant

Training &Consultancy

Professional Services

• Project Management Team

• Pre Sales Technical Consultants

• Application Development Team

Customer SupportImplementation & Support

• Customer Service Centre

•Technical Support Engineers (Tier 1 -3)


Key Facts

Certified by Major Recording ManufacturersProven 24 x 7 x 365 Support CapabilityAll Technical Personnel are direct Employees£500,000+ Spares HoldingFull UK Coverage


Support for Mission Critical

Fully project managed implementation On-site continuous 24/7 coverage available Working hours (Mon- Fri) package Add-on modules for additional hours/days to suit Choice of response times Access to fully qualified service centre telephone operatives Dedicated London and Scottish based Service Office Full UK Coverage via network of satellite offices Dedicated Account Manager VIP priority access to specific service areas

Recording Implementations


Support for Non Critical

Fully project managed implementation Working hours (Mon- Fri) package Add-on modules for additional hours/days to suit Pay per call out option Choice of response times Access to fully qualified service centre telephone operatives Dedicated London and Scottish based Service Office Full UK Coverage via network of satellite office Dedicated Account Manager

Recording Environments


4 Levels of Support

1

3Technical Specialists

Additional on line supportOffers both in house and field

supportHigh expertise in VR industryHigh level of PC & applications skillsDirect link to manufactures design

levelHigh level of product expertise

4

2Field Service Engineers

Arrives with full information Specialist VR engineer High calibre of training & experience Familiar with industry sector Excellent PC skills, MS, SQL

Customer Service Centre

Focal point for all Customer requests Case Monitoring Automatic Case Escalation Full access to Customer Database SLA Monitoring

R & D Monitoring

Specialist product enhancement & development

Technical Specialists & manufacturer R&D liaison

Regular progress reports to customers

Implement appropriate solution


Fully Managed Service

CR & QM provided at your premises with reduced responsibilities–Monthly or quarterly bill for services

Recorder fully maintained on your behalf –Business Systems owns the responsibility for the system

Latest Technology–Business Systems will proactively upgrade the solution

Flexibility–Can easily contract or expand with business requirements

High Availability service–Business Systems is capable of monitoring all sites 24/7


Frequently Asked Questions

Will Business Systems service & maintain our system, if we don’t buy it from you?

–Yes assuming it’s one of the brands we support

Can Business Systems maintain our system if it has reached ‘End of Life’ (EOL) from the manufacturer?

–In most cases yes – our standard policy is to support systems for 3 years beyond manufacturers EOL dates along with spare parts holding for all systems ex-stock

Will Business Systems take over maintenance of our system if it iscurrently experiencing faults?

–Yes we will provide a systems health check so we both understand the state of your system & arrange necessary corrective work

Will Business Systems subcontract our maintenance to a 3rd party?–No, Business Systems use all their own staff


Manufacturers & Accreditations

NICE Systems - NICE operate a non-exclusive distribution policy throughout EMEA & Business Systems hold a leading position;2006/07 - EMEA - Outstanding Growth Award2005 - 1st Diamond Status Award2004 - 1st Platinum Status Award2002 - 1st Global NASP Award2000 - EMEA - Distributor of the Millennium1998 - EMEA - Golden Distributor1997-95 - EMEA - Distributor of the Year

Red Box Recorders – Business Systems is a premier channel partner, representing the full Red Box Recorder range in the UK

Verint - Business Systems has been selected as an exclusive service provider for the Verint Audiolog range throughout the UK


Progression Steps…

Let’s

Talk !

0800 458 2988www.businesssystemsuk.co.uk